I just got an email about a new item available, called "the edge", available to those who buy the game before November 30. Does that include those who have already bought the game? I'm at work right now so I can't check this in game. Will it just be available as free DLC?
The Edge
Débuté par
BardHarbinger
, nov. 20 2009 07:37
Retour en haut
#2
Posté 01 décembre 2009 - 12:33
AdrianaLopezForero
-
- BioWare Employees
-
- 88 messages
The Edge will be available on Dec 1st - between 10:00am and 12:00pm - Mountain Time.
Thank you for your patience.
Thank you for your patience.
#3
Posté 01 décembre 2009 - 11:04
Jesse van Herk
-
- BioWare Employees
-
- 514 messages
BioWare is currently working on granting "The Edge" - it will take some time before that process is complete.
The current privacy policy is linked from the footer of every page on this site, and currently has a big red "UPDATED" tag beside it.
The current privacy policy is linked from the footer of every page on this site, and currently has a big red "UPDATED" tag beside it.
#4
Posté 06 décembre 2009 - 04:39
Fernando Melo
-
- BioWare Employees
-
- 639 messages
Please keep in mind that unless you've opted in to receive emails from us/EA when you created your account you may miss some of these promotions. I've made a point to promote that better on the site here however.
We hope to roll out future items in a similar manner where we can add it to your account and have it appear in your game without going through the trouble of codes etc.
For the Edge, you needed to register the game CD Key (PC) or UPC code (Consoles) here on social - please keep in mind these are different codes (and different registration page) than the normal DLC code redemption page.
When in doubt as to whether you should have received the Edge or not, it would appear in your Registered Game Promotions page here on social (under the Profile option on the left, under your pic). If it is there, it should appear either in your game or ready to download in the Downloadable Content screen of the game, off the main menu.
Hope that helps.
We hope to roll out future items in a similar manner where we can add it to your account and have it appear in your game without going through the trouble of codes etc.
For the Edge, you needed to register the game CD Key (PC) or UPC code (Consoles) here on social - please keep in mind these are different codes (and different registration page) than the normal DLC code redemption page.
When in doubt as to whether you should have received the Edge or not, it would appear in your Registered Game Promotions page here on social (under the Profile option on the left, under your pic). If it is there, it should appear either in your game or ready to download in the Downloadable Content screen of the game, off the main menu.
Hope that helps.
#5
Posté 08 décembre 2009 - 08:23
Fernando Melo
-
- BioWare Employees
-
- 639 messages
Q: Registered but still not got it / Not showing up in-game
Make sure it shows up on the Profile -> Registered Game Promotions page ( http://social.biowar...ntitlements.php )
If it is not on that page it has not been added to your account. Possible reason is the game being registered after Nov 30, or not at all yet. Game registration is separate from redeeming DLC codes.
To confirm you have the game registered - under your portrait on the left, select My Games option, you should see any one of either PC, 360 or PS3 options. If so - your game is registered, and if you did so before midnight Nov 30th our time, you should have the item on your account (see above for how to check).
If you ONLY see the 'Register Games' option, then the game is not yet registered here on social. Follow that link to register your game (at this point you would miss out on this promo, but we hope to have more in the future so it is still worth it).
Q: Item shows up on the Profile -> Registered Game Promotions page, but not in-game.
On the PC, there are some known issues in getting the dlc updater to work with certain configurations. Please look through the PC Tech Support forum as most of these already have workarounds.
On consoles, you need to ensure that your gamertag or PSN account is linked correctly to an EA account that uses the same email address you login to this site. Please note that this can be a different email than what your actual xbox Live / PSN account is using.
Best way to confirm - go to the Profile -> Redeem Codes http://social.biowar...redeem_code.php page. At the top of the page you will see your EA account email address (what you use to login to social with), and what gamertag and PSN account this EA account is linked to for those respective platforms.
To get the DLC/items on the game promotions page, you must be using the gamertag/PSN account listed at the top of the redeem codes page.
Once in-game, logged into Live or PSN with that gamertag/PSN account and logged into the Dragon Age servers the DLC should appear in your Downloadable Content screen off DA's main menu. Select the content (takes you to xbox live download / psn store download page respectively) and download.
Once downloaded and on your console - you may swap to any other gamertag/psn account on that console, and you should still have access to that dlc.
Hope that helps.
Make sure it shows up on the Profile -> Registered Game Promotions page ( http://social.biowar...ntitlements.php )
If it is not on that page it has not been added to your account. Possible reason is the game being registered after Nov 30, or not at all yet. Game registration is separate from redeeming DLC codes.
To confirm you have the game registered - under your portrait on the left, select My Games option, you should see any one of either PC, 360 or PS3 options. If so - your game is registered, and if you did so before midnight Nov 30th our time, you should have the item on your account (see above for how to check).
If you ONLY see the 'Register Games' option, then the game is not yet registered here on social. Follow that link to register your game (at this point you would miss out on this promo, but we hope to have more in the future so it is still worth it).
Q: Item shows up on the Profile -> Registered Game Promotions page, but not in-game.
On the PC, there are some known issues in getting the dlc updater to work with certain configurations. Please look through the PC Tech Support forum as most of these already have workarounds.
On consoles, you need to ensure that your gamertag or PSN account is linked correctly to an EA account that uses the same email address you login to this site. Please note that this can be a different email than what your actual xbox Live / PSN account is using.
Best way to confirm - go to the Profile -> Redeem Codes http://social.biowar...redeem_code.php page. At the top of the page you will see your EA account email address (what you use to login to social with), and what gamertag and PSN account this EA account is linked to for those respective platforms.
To get the DLC/items on the game promotions page, you must be using the gamertag/PSN account listed at the top of the redeem codes page.
Once in-game, logged into Live or PSN with that gamertag/PSN account and logged into the Dragon Age servers the DLC should appear in your Downloadable Content screen off DA's main menu. Select the content (takes you to xbox live download / psn store download page respectively) and download.
Once downloaded and on your console - you may swap to any other gamertag/psn account on that console, and you should still have access to that dlc.
Hope that helps.
Modifié par Fernando Melo, 08 décembre 2009 - 08:27 .
