A response from someone at EA! This is a nice change of pace.
Unfortunately, I cannot open the message you sent me. I tried using Opera 10.70 Build 9071, SRWare Iron 11.0.700.1 (83000), and Internet Explorer 9. I got the same thing each time (see the second screenshot below).
It seems there was an issue with the delivery of the first message I sent. Please check your inbox again (we have verified that the second message has come through and is in the inbox).