13 réponses à ce sujet

[Jairami]

So I've been through the stickies and have read through 4 or 5 threads I've found using search here and google searching these forums but I continue to have issues.  I went to EA support and worked with their chat support, they had me clear temp files, disable my firewall, and run the game as administrator and unfortunately it worked for long enough straight that they assumed the problem resolved.

I've run the game in DX11, DX9, normal and high resolution, low, medium, and high graphics, full antialiasing and none, windowed mode, and full screen.  I've run it in XP compatibility mode, as administrator, with visual schemes disabled, and everything I can think of.  I still can't get a smooth experience out of the game.  I've used certified video drivers, beta drivers, rolled back to the old drivers recommended in the sticky, and still haven't resolved my issues.

I've monitored temperature, updated bios, updated sound drivers, mouse drivers, even my monitor had a driver update I tried.  I've disconnected any and all peripherals save speaker, mouse, keyboard, and monitor.  I play other resource demanding games full screen without hitch (Starcraft 2, Dawn of War 2, Mass Effect 2, Borderlands, Champions Online, Team Fortress 2, whatever...) even this one seems to run fine right up until it starts stalling.  Meaning it's not suffering graphical artifacts, FPS stuttering, difficulty looking at certain textures/animations, it's fine right up until the screen freezes.

I've run DxDiag, WEI, defrag, ccleaner, malwarebytes and more.  I've booted to diagnostic mode, disabled all startup items, and all non-microsoft services.  I've gone through task manager and killed everything that won't blue screen and reboot my computer leaving only dragon age and a few critical windows processes running.

I may have done more, I've been working on this for a while, but I think that covers most of it.  Basically I can play for a random amount of time until the video freezes and the application is not responding, music and speech continues in the background, combat usually does not.  If I Ctrl Alt Del and cancel back the application will take a moment to recover but will proceed again, but typically after the first time I do this it begins to hang progressively more often until I get too frustrated to play and go back to trying to troubleshoot.

Quicksave and I have become fast friends as a number of these freezes lock the system, not most of them, but enough that I quick save after every store transaction, conversastion, individual battle, and every 30 or so steps.  Needless to say this is not condusive to an enjoyable experience.

Please let me know what other information I can provide to help troubleshoot.

Specs below:

1. What version of the game are you playing: physical disc or digital download (along with which vendor)?

Dragon Age II v 1.03, physical disc retail copy

2. System Details

Intel Core i7 920 @ 2.67 GHz / 6 GB RAM
NVIDIA GeForce GTX 295 / 896x2 VRAM / Driver 275.50
Realtek High Definition Audio / Driver 6.0.1.5859
200 GB free space on system disk, 650 GB free space on application/data disk

Windows 7 Enterprise SP1 64-bit
DirectX 11 (June2010) or later

Details about your problem.
1. What is the nature of the problem you are seeing?

Game displays and plays properly at all settings, but experiences numerous display hangs (I say display because the audio continues without an issue).  Ctrl Alt Del, Ctrl Shift Esc, or Alt Tab will get me out of these, depending on the number of processors I've limited affinity to I'll be stuck at 13% or 33% CPU usage until whatever the problem is passes.  It passes faster if I'm using DX9 rather than DX11 in options.

2. When did the problem start occurring?

Started out most often at loading screens, often in conversations, and occasionally in combat or when turning the camera view around to look around an area.  Since the firewall changes and port openings loading screens are better but now inventory, attribute, ability, and map screens will often cause the freeze.  I only recently purchased the game and have only run it with patch 1.03 so the issue has occurred since installation.

3. Where does your problem occur?

Throughout the entire game.

4. What are the steps in replicating the problem?

It occurs naturally through any form of game play.

5. Have you modified your game in any way?

I've patched and updated it, installed the DLC that it came with (Black Emporium), and downloaded the High Resolution Textures pack which I've tried playing with and without to no noticeable affect on the problem.

I'm currently using the settings proposed by a user in one of the threads with high res textures unchecked, and all the other options in the configuration utility checked (vertical sync, disable multiple render and aspect ratio).

[Withidread]

Have you checked your event viewer? Specifically the Application and System event logs.

It's also worth noting that the 275.33 Nvidia drivers experience a known issue with DA2. Nvidia is apparently working on it, but I didn't see anything in the 275.50 beta notes to convince me that it's been fixed yet. You might try rolling your video driver back to 270.61 and see if that helps.

[AlphaMaeko]

I didn't see anywhere where you tried reinstalling DA2. Sometimes, things just do not get installed properly or one file gets corrupted.

Your specs are way better then DA2 requires, obviously. But make sure that your nVidia software is set to default settings or that it isn't forcing anything on the hardware side (forcing anti aliasing or anistropic filtering, etc.)

[Jairami]

I have checked my event logs, I didn't have any obviously DA2 related events to post that I thought were helpful, there were just a number of results of hard reboots when it totally locks up the system occasionally.

The application doesn't often crash to desktop, it just hangs and resumes or hangs and locks the system.

I've used certified video drivers, beta drivers, rolled back to the old drivers recommended in the sticky, and still haven't resolved my issues. I'm seeing slightly better results with the 275.5 than the 270.61 so far, but neither alleviates the problem unfortunately.

[Jairami]

I haven't tried uninstalling and reinstalling the game yet. I guess I'll try that now though I am not hopeful as I would imagine a corrupt file would produce an error message and close the program rather than stalling it, but like you said, sometimes things just don't properly.

I did try a few custom settings in the nvidia control panel for the dragon age executable but they didn't make things better, I've since reverted to defaults and forced a clean install on the drivers this last time.

[Jairami]

Fully reinstalled and patched, same problem.

[Jairami]

Had one of the rare crash to desktops, they're more like once per day rather than one every 3 minutes.

Log Name: Application
Source: Application Error
Date: 7/1/2011 10:15:01 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: classic
User: N/A
Computer: Colossus
Description:
Faulting application name: DragonAge2.exe, version: 1.3.6124.0, time stamp: 0x4dca6cba
Faulting module name: DragonAge2.exe, version: 1.3.6124.0, time stamp: 0x4dca6cba
Exception code: 0xc0000005
Fault offset: 0x002e6530
Faulting process id: 0x1324
Faulting application start time: 0x01cc3853c7dbe838
Faulting application path: D:\\Program Files (x86)\\Dragon Age 2\\bin_ship\\DragonAge2.exe
Faulting module path: D:\\Program Files (x86)\\Dragon Age 2\\bin_ship\\DragonAge2.exe
Report Id: 787bb0b9-a459-11e0-8a4b-00248c08cd37
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-07-02T03:15:01.000000000Z" />
<EventRecordID>60631</EventRecordID>
<Channel>Application</Channel>
<Computer>Colossus</Computer>
<Security />
</System>
<EventData>
<Data>DragonAge2.exe</Data>
<Data>1.3.6124.0</Data>
<Data>4dca6cba</Data>
<Data>DragonAge2.exe</Data>
<Data>1.3.6124.0</Data>
<Data>4dca6cba</Data>
<Data>c0000005</Data>
<Data>002e6530</Data>
<Data>1324</Data>
<Data>01cc3853c7dbe838</Data>
<Data>D:\\Program Files (x86)\\Dragon Age 2\\bin_ship\\DragonAge2.exe</Data>
<Data>D:\\Program Files (x86)\\Dragon Age 2\\bin_ship\\DragonAge2.exe</Data>
<Data>787bb0b9-a459-11e0-8a4b-00248c08cd37</Data>
</EventData>
</Event>

[AlphaMaeko]

"Faulting process id: 0x1324"

The first result on google for that is this: Google Result

Modifié par AlphaMaeko, 02 juillet 2011 - 04:52 .

[Jairami]

Interesting that both games got assigned the same process id, guess that's bound to happen eventually. But his faulting module is his Direct3d thus the suggestion to update for him. Unfortunately my DirectX is already the latest release. But at least this problem doesn't occur often.

The exception code is a memory error, writing to an area it's not allowed to, likely only a mistake by the app because it's already hung and flailing about breaking stuff. Most of the time it doesn't crash, but every once in a while it gets particularly stupid and sets off that error message I guess. But like I said, that part doesn't happen more than once a day. Now if we could just figure out what's locking the video up so we don't get to that point, that'd be lovely. Of course, that's the trick of the matter, isn't it? > <;

[AlphaMaeko]

I got nothin' D:

[sami jo]

Sort of a shot in the dark, but have you tried rolling back to an older patch? Most people have had fewer issues with 1.03, but a few have had more. If it plays fine with an older patch it might help nail the issue down.

[DarkAmaranth1966]

Try searching for and downloading a free program called Game Booster. Install that, run it in gaming mode while you play. If the clears it up, it's a background process causing the fault to occur and, you have the cure, just use game booster.

[AlphaMaeko]

Third party software that just turns off background processes?

Sounds like something that's more trouble then it's worth. You can turn off all your other running programs manually, not to mention 'msconfig' editing.

[Jairami]

Yeah, I've run with just about every service you can think of disabled. No processes, no services, no nothing running. Checked for rootkits and hidden processes. The interesting thing is, the system has enough resources that even when I get frustrated and go back to normal startup and high video settings, the game plays exactly the same.

No better and no worse than when every single ounce of processing power and memory is dedicated 100% to the game than when your normal every day stuff is running in the background. You would think with as chronic as the problem is that when I go back to running normal mode the problem would get worse, but it doesn't seem to care.

So I'm just Ctrl Alt Del'ing and gritting my teeth through it. It does seem to respond to the Ctrl Alt Del and recover video after the Ctrl Alt Del faster in DX9 than in DX11 if that helps with diagnosis.