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Known PS3 European issue with DLC


2 réponses à ce sujet

#1
Fernando Melo

Fernando Melo
  • BioWare Employees
  • 639 messages
Just a quick heads-up that we are aware of the DLC issues with PS3 in Europe, and continue to work with SCEE to resolve them.

There are 2 specific issues we are tracking as a result of the DLC not being activated correctly by SCEE - they are aware of the issues and working on fixing this.

Issue 1:  Promo items (wolf charm, etc) were made visible on the PSN Store, even if you didn't have the game or entered in a code.
- This has been corrected by SCEE.

Issue 2:  The free versions of some of the DLC - such as Stone Prisoner, and the 3 Collector Edition items, never went live.
- As a result, you do not get any messaging after redeeming a code for these tiems (even though it successfully takes the code), and are instead directed to the paid version of Stone Prisoner or no CE items are shown, depending on which item.
- This is obviously not the intended action for this.
- Please do NOT purchase the paid version of the content.  If you did so in error after redeeming your free code, please contact EA Customer Support, they are aware of the issue and will be able to assist you.

* You will not lose these items.  Once the content is correctly made live on the PSN it will appear within the in-game downloadable content screen (off main menu) for you to download for free.

Unfortunately this is something that is outside our immediate control - so please bear with us.  We will update you once we get confirmation from SCEE that this was resolved.

#2
Jason Leong

Jason Leong
  • BioWare Employees
  • 119 messages
The downloads for The Stone Prisoner and Collectors Edition items should now be fixed. Those who redeemed codes for either of these pieces of content should be able to download them from the Downloadable Content screen the next time you log in.



SCEE has been notified about the problems with the Memory Band download.

#3
Jason Leong

Jason Leong
  • BioWare Employees
  • 119 messages
All PS3 DLC items should now be available for European PS3 users. Sorry for any inconvenience that may have been caused.