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Long Area Load Times - Official data-gathering thread


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#1
Rob Bartel

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Some of our private beta testers have been reporting increased area load times with the Patch 1.05 BETA and we've also seen some scattered reports of the same from users still on 1.04. If you're encountering long load times under 1.04 or 1.05, please post your information to this thread and help us track this down.

What we need:
  • Actual Clock Times - Please measure the actual load times and do your best to estimate the amount of time you have to play before it occurs. At this point, we're only concerned about load times greater than 60 seconds and occurring after less than 3 hours of play.
  • Specific Area Transition - What area are you coming from and what are you going to?
  • Patch Number - Are you using the Patch 1.05 beta? Are you on 1.04 (available as part of the base Ultimate Edition install)?
  • DLC List? - What DLC do you have installed when you experience this?
  • Does the condition persist if... You exit the game and restart? You uninstall your DLC? You revert back to 1.04? You play logged out?
  • Do you have a particular save game in which the condition is easily or immediately reproducible?
Thanks to all of you for your help,
Rob

#2
ShinsFortress

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The more updates the better, thanks.

According to  http://social.biowar...8/index/7866040 "The Ultimate Edition installer was placing the CD-Key in the wrong location in the Windows registry".

Could we get a little more information on this?  How/why was that happening?  (It sounds basic, so why didn't checking/testing catch this?)  And if the installer (which for retail disc customers surely doesn't change) is at fault why is it that many people didn't seem to have a problem but many do?  E.g. is it different for people that follow default/typical installs vs those who chose advanced/customised installs?

Modifié par ShinsFortress, 14 juillet 2011 - 06:22 .


#3
Rob Bartel

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It only occurred on the EADM downloadable version of Ultimate Edition (and has now been corrected there). At the time, our relationship with them was more arm's-length, just as it is with Steam or any of the other download services, so it unfortunately wasn't part of our internal test plans.

#4
ShinsFortress

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Understood. Thanks for the correction/update.

#5
sami jo

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Rob,

I had the long load time issue with the initial version of the beta, and it has not improved with the newest iteration of 1.05. I am playing the original EADM-Origins version of DOA and DAA with all the content DLC (Warden's Keep, Stone Prisoner, Return to Ostagar, Golems of Amgarrak, Witch Hunt, Darkspawn Chronicles and Leliana's Song) and the item DLC Feastday Gifts and Pranks, Embri's Many Pockets, Amulet of the War Mage, Blood Dragon Armor and Lucky Stone. I did not have this issue with the 1.04 patch and the issue went away when I rolled back to 1.04 before installing the newest version of 1.05. I generally play with the mods ZDF, MRP, DA Rules Fixpack (fixes only), Ancient Elvan Boots fix and Silverite Mine Fix. The load time issue occurs regardless of what DLC and mods are installed. The rules fixpack seems to increase load times by 3-5 seconds on average, but the others have no effect whatsoever. I have tried a fresh install of the entire game with no mods or DLC, only official DLC and all regular mods. The symptoms remain the same and disappear as soon as I revert to 1.04.

The symptoms: In-game load times do increase over time, but they aren't the biggest issue. There is a significant increase in the time it takes to exit to the main menu and the time it takes the menu buttons on the main menu to respond that is proportional to the amount of time played. For the first half hour or so, I can exit to the main menu almost instantly and menu buttons respond immediately. After an hour of gameplay, it takes 60-90 seconds. After an hour and a half of gameplay, it is up to 3 minutes to exit to the main menu. The longest I have recorded was 10.25 minutes to exit to the main menu after 3.5 hours of gameplay. Buttons in the main menu take anywhere from 30 seconds to 4 minutes to respond. It does not seem to matter what button I click after reaching the main menu and the lag in response at the main menu is not consistent time-wise beyond being "long".

In-game load times begin to increase after 30-60 minutes of play. The increase is most noticeable and happens most quickly in Denerim. Average load time goes from an initial 7-10 seconds to ~60 seconds in Denerim and 30-40 seconds on the rest of the map after one hour of play. After two hours of play load times in Denerim are up to 3 minutes and load times on the rest of the map run between 1:30 and 2 minutes. Load times seem to remain stable during all origin stories except the city elf origin, with long load times starting after arrival at Ostagar for the rest.

I have tried loading old characters (ones I completed DAO with on patch 1.03), new characters, low level characters, high level characters and every gender, class and origin. In all cases, exiting the game completely and restarting resets everything to baseline and load/response times begin to increase again with length of gameplay. When I Alt-Tab out of the game and start the task manager, memory and CPU usage are not unusually high and match what I see with 1.04. Altering screen resolution, graphics settings and rolling back my Nvidia drivers has no effect. Once an area has loaded, I have no further issues. (Win 7 64 bit if that makes any difference) I have save-games galore available upon request.

Editeed to make the wall of text more readable.

Modifié par sami jo, 14 juillet 2011 - 08:14 .


#6
Rob Bartel

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Thanks sami jo. Is anyone else experiencing these same symptoms while using the 1.05 public beta?

#7
MerAnne

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oh yes.....
Main Camp - 2 minutes to load (startup)
Denerim - 2 minutes to load ('traveled' from camp/Denerim to Denerim)
alienage - 1 minute
enter orphanage - 3 minute
leave orphanage - 1 minute
alienage to 'incidental battle' (on way to Denerim market) 2 minutes
'incidental battle' to market - 3 minutes
exited game, closed DA

restarted - crashed without loading (MS error message asking if I wanted to shut down)

This is on nightmare level if that makes any difference

#8
MerAnne

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Trying not to put in spoilers. Restarted and finished last mission in Denerim - all transitions were a minimum of 2 minutes. Closed and restarted - no longer in Dererim. All transitions were a minute or less. I never played for more than 30 minutes before shutting down and restarting so duration of play should not have been an issue

For me the huge issue is Denerim

#9
Thandal N'Lyman

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Am compiling full reports IAW Rob's outline, but initial results are the same as sami jo's; obvious increases in area transition load times as play continues, with staggeringly long waits (>3 mins) to exit to the main menu after two hours in-game.

Interestingly, upon clicking "Exit" one can just make out the background image of an abandoned battlefield (Ostagar? Lothering? Never thought about where exactly that was supposed to be before...) on a very, very dark screen long before the Main Menu appears.  So the game has obviously registered the change and started to pull-up the correct screen, then has to "process" something before fully presenting the UI.

Modifié par Thandal NLyman, 15 juillet 2011 - 02:19 .


#10
Furtled

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Seeing roughly the same thing as I saw before (gradually increasing load times), more detail below.

UE Retail, old install, CFF memory fix applied, Win 7 64bit SP1, playing on easy.
DLC: All UE items/quests & lucky stone
Mods: ZDF Dialog Fix, Gorim Quiet, Morrigan Restoration Patch, Skip the Fade, Loghain Friendly eligible, The phoenix armory, Lock bash, Rules fixpack, TMP's VFX Weapons, tints, rescaled swords, elf, human & dwarf proportions fix, natural teeth, tucked hair, warden garments, warden armours.

With 1.05 PB patch
Baseline load times have gone up from 2-3sec in 1.04 to 7-9sec on all PCs.
Loading game from menu after 1hr 16min took 77sec (mage's Tower - origin story) 13sec delay between button being clicked and screen changing to pick game, 64sec to load game. Time nearly halved when using resume button. Mage origin has gone a bit crashtastic though so can't get much beyond an hour and a half of clear play yet.

Exiting and quitting the game (or crashing) then restarting (no PC reboot) resets all the loadtimes, exiting and loading a game appears to to semi-reset things shaving around 10sec off times after 1hr play.

Redcliffe post Gauntlet:
Tried a series of transitions with various party mixes including lone PC - had no impact on loadtimes. Exiting buildings in Redcliffe (Smithy, Dwyns) causes sound to stutter noticeably as times increase.
1hr 9min play - 72sec to move from Redcliffe to the Castle (64sec to go back to Redcliffe)
1hr 15min play - 61sec to enter Redcliffe castle proper (73sec to exit)
1hr 21min play - 101sec to move from Redcliffe to the castle (97sec to go back to Redcliffe)
1hr 25min play - 93sec to enter Redcliffe castle proper (106sec to exit)
1hr 47min play - 100sec from cutscene triggering to actually starting inside castle
2hrs play - 138sec to exit castle into courtyard
2hrs 1min play - 129sec to move from Castle to Redcliffe
2hrs 3min play - 131sec leaving Redcliffe & triggering cutscene (baseline for this was 25sec)

Denerim post Gauntlet but quest not completed:
Same deal as above. Exiting buildings in Denerim marketplace (Tavern, Wade's etc.) brings up a black screen for a few seconds before the loading message appears, sound also stutters and vanishes.
1hr 12min play - 82sec to load ambush on way to Pearl
1hr 14min play - 90sec to move from The Pearl to the Marketplace
1hr 25min play - 111sec to go from Denerim to Redcliffe
1hr 27min play - 122sec to bring ambush mark up on map (148sec to fully load encounter) returning to Denerim
2hrs play - 117sec to move from Redcliffe to Denerim (123sec to go back to Redcliffe)
2hr 20min play - 183sec to move from Marketplace to The Pearl (194sec to go back)
2hr 27min play - 208sec to get from Denerim to Redcliffe

Wasn't seeing delays like this until at least 4 hours into game with the 1.04 patch. Playing logged in or out doesn't appear to have any impact. Saves, config file & more timing info available if you want 'em.

Modifié par Furtled, 19 juillet 2011 - 01:19 .


#11
sami jo

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Thandal NLyman wrote...

<snip>

Interestingly, upon clicking "Exit" one can just make out the background image of an abandoned battlefield (Ostagar? Lothering? Never thought about where exactly that was supposed to be before...) on a very, very dark screen long before the Main Menu appears.  So the game has obviously registered the change and started to pull-up the correct screen, then has to "process" something before fully presenting the UI.


I tweaked my brightness levels on my screen, and I am seeing the same thing.  I am also getting a black loading screen with this sometimes when exiting shops/buildings in Denerim when the load time starts to increase.  The loading icon shows in the bottom right corner as usual, but the screen that I thought was just black before, but now can see is the battlefield is what is showing.

#12
Asch Lavigne

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Do the long load times apply to all DA:O content (like Awakening) or just the Origins game itself?

#13
RaenImrahl

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Asch Lavigne wrote...

Do the long load times apply to all DA:O content (like Awakening) or just the Origins game itself?


I don't know if its been tested in Awakening, but I suspect it would hold true there as well. 

#14
Requiesta De Silencia

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I haven't tested this under ideal conditions but I'm noticing something you might find interesting.

For the past week or two I've been running CleanMem whenever I play DAO, it's an automatic memory cleaner (supposedly it helps remove the effects of memory leaks by manually returning memory used by programs to the hard drive) and it "is" helping. But even with that I'm still noticing slower load times as the game progresses (getting over 1 minute after 3 hours of gameplay in almost all areas).

I have no clue what this means, but I only have a basic knowledge of programming :D

#15
devSin

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Having played the whole thing with 1.04 (Ultimate, with all DLC) recently... this happened all the time. Usually from the fake loading screen (not the render, but just the little loading flasher in the lower right) when moving from an interior to the main map, but also loading saved games slows way down. Gameplay once the area is loaded performs normally (I usually just ignored it until I felt like relaunching). Common places for me were from the blacksmith to Redcliffe Village (the first time it happened) and from the Wonders of Thedas to the Denerim Market District, but I crossed my fingers at every such transition, hoping this wasn't going to be the one where everything slowed way down.

When this happens, load times that are relatively brief (probably usually <30 seconds) start taking several minutes (the GPU fan spins down, since it's not drawing anything, and the little loading indicator just freezes). The first couple times, I thought it really did freeze so just forced it to quit.

It did seem related to play time (the longer you play, the more likely it will occur), but I could play for hours at a time with no issue, and I'm pretty sure I've seen it happen even after playing only a little while. I always played logged in (thanks for fixing auto-login, finally). Fullscreen, with nothing else running.

#16
Rob Bartel

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Can I get a show of hands from those of you for whom the loads are actually freezing (i.e. the spinny icon stops rotating) rather than simply taking a long time. It seemed to spark some ideas for one of our programmers so I'd like to get a sense of whether that's a common occurrence with this issue.

Thanks,
Rob

#17
sami jo

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Rob Bartel wrote...

Can I get a show of hands from those of you for whom the loads are actually freezing (i.e. the spinny icon stops rotating) rather than simply taking a long time. It seemed to spark some ideas for one of our programmers so I'd like to get a sense of whether that's a common occurrence with this issue.

Thanks,
Rob


*raises hand*  It's rare, and almost always happens in Denerim when going from a sub-area back into the main market area after several hours of play.

Edited to add: That issue actually pre-dates the 1.05 patch.  I got it very rarely with 1.03, more frequently with 1.04 and even more frequently with 1.05.

Modifié par sami jo, 20 juillet 2011 - 06:16 .


#18
devSin

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For me, that is the primary issue (on 1.04; Win7 64-bit). The loading indicator (either the spinning wheel on the full loading screen, or the little loading button at the lower right in the screen which is merely black) freezes completely, and nothing much seems to be happening. At the end, the indicator will flash (or the wheel grows and fades out) and then the area is instantly available (there's no additional loading where the progress indicator continues; it's just done).

Loading times are so short here that I don't really notice much (if any) slowdown during extended playing (usually nothing bad will happen for me until I get one of these loading screens that just stops animating and sits there for a few to even several minutes).

#19
Furtled

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The spinny thing catches and pauses for a moment or two, but haven't seen it full on stop spinning for more than a second yet.

Modifié par Furtled, 22 juillet 2011 - 09:58 .


#20
Requiesta De Silencia

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Rob Bartel wrote...

Can I get a show of hands from those of you for whom the loads are actually freezing (i.e. the spinny icon stops rotating) rather than simply taking a long time. It seemed to spark some ideas for one of our programmers so I'd like to get a sense of whether that's a common occurrence with this issue.

Thanks,
Rob


/raises hand

Aye, it'll freeze for a few seconds or even 10-15 seconds and then it'll start animating very fast afterwards (both on the full load screen with the blood and the mini load screen with the Loading icon in the bottom right corner).

#21
Shadow of Light Dragon

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Ok, here's my first data dump.

Logged in to Server.
DLCs installed: All
Patch: 1.05 Beta

Fresh Start
Witch Hunt - New game: 2 minutes to load.
Within 3 hours of play, loading Save Games take an average of 2m 30s to load.
Autosave post Witch Hunt took 1m to complete.

Without exiting DA:O, began Golems of Amgarrak.
11m 30s to load to Character Screen
2m 40 additional before game allowed selection of character to import
2m addition each time a different PC was selected

Ctrl-Alt-Delete used to quit game (got impatient) and for some reason the BSN forum forgot my password after that. Changed via EA site (which still recognised the password). Restarted game, connected to server.

7s to load GoA from fresh load of DA:O, almost instant selection/switch of PC achieved.

#22
Indigosirena

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Hello,

I got the 1.05 beta for the Ultimate Edition (i.e., all DLCs + Awakening). I've encountered the long loading times other people mentioned. Initially, it'll play just fine. After about 20mins into the game, the loading times seem to get longer and longer. Normal loading times for a zone is about 5 seconds on my computer (3.3GHz AMD 1075T). After 20mins, it gets to about 5 mins.

After that, I've encountered loading times as long as 10mins, which is enough time for me to read an entire Cracked.com article. Th loading times are not easily reproduceable with a save game, since they always load perfect when I first start the game.

If a solution has already been posted for this, I apologize. This didn't happen in 1.04.

This condition DOES NOT persist upon restarting the game.

There is no particular area transition that causes this. All of them do the same thing.

Conversations also start to take longer, since ending them takes about 10 seconds to get back to normal. It just freezes for a bit (although the music continues).

Modifié par Indigosirena, 24 juillet 2011 - 01:41 .


#23
kawasara

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yup me too the only way i could get past is by using affinity.

edit: for like a hour.

Modifié par kawasara, 26 juillet 2011 - 02:54 .


#24
sami jo

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As it says in the very first post of this thread and the beta patch thread, the increasing load time issue is a KNOWN ISSUE with the patch and the cause is currently not known which is why the patch is still in beta and this thread exists. The devs and beta testers have been working with variations on the patch to try to pin down the cause but as of right now, the only solution is to exit and restart the game when the lag becomes unacceptable. Restarting the game resets the load times. If that is unworkable for you, you can always roll back the patch to 1.04 and try the solutions linked in the solutions round up thread also pinned to the top of this forum. If people are patient, they can almost always resolve their issues with one of those.

Modifié par sami jo, 26 juillet 2011 - 01:25 .


#25
kawasara

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well i would not mind going back to 1.04, but i'll have to re download the full game (27 gbs) from origin ea.store, and then again i'll have every single problem i add before trying to find a solution to play the dlc, another thing if i recall i've brought pretty every single title they've made and pretty much all the game they made had KNOW ISSUE like this one, getting pretty much tired.

that my comp, i shouldn't have any problem to run any of there game,
Intel Core i7 960 3.20 ghz
sabertooth x58
12gbs ddr3 1600 kyngston hyper x genesis
EAH6950/2DI2S/2GD5
cooler master haf-x
cooler master silent pro m 1000 watts
solid state drive

anyways you get the point, i seriously dont endurstand that even after so many year of buying your game, you always have issue with the loading time or game skipping or graphic issue, it patch 1.05, i know it a beta patch but it been 1 year now of this beta patch just update already. i had to redownload the game twice this month cause i didnt know about 1.05, and now i have real problem with my loading time.

Modifié par kawasara, 26 juillet 2011 - 11:38 .