33 réponses à ce sujet

[Pure_Mind_Games]

probably not, you could buy enough £20 PSN cards from 7dayshop for £15.90 (last time I looked) to give you your money back but then you'd have crap loads of cash an naff all to spend it on LOL

[PTav]

Meh. Okay. I guess the consumer is the one who always ends up screw** for not being informed. Thanks a lot for your inputs. I consider this thread closed regarding my problem, but anyway with the same problem should feel free to report it here. Meanwhile, if I somehow find a solution, I'll post it here.

[PTav]

Oh, just one last question. Since my game is North American and I'm not allowed an account in the NA PSN Store, and the European Store DLCs do not work in my game... I'm basically deprived of the promised 2 years of downloadable content unless I buy the game again?

[Pure_Mind_Games]

yes and no, you can make an NA account (I know a few who have one, myself included) just don't go blabbing about it to Sony.

[PTav]

Hmn. Then perhaps I could get support at Bioware in order to reset the codes or give me new ones, since I didn't know of the issue.

[Pure_Mind_Games]

worth a shot I guess worse they can do is say "no, buy the game from your region"

[Jason Leong]

Unfortunately, the region specific DLC content is not something that is under our control as it's the way Sony has designed their system to work. I'm not an expert of the system so I could be a bit off, but I believe the setup is as follows. The BLUS build of the game is for North America/Asia (Not sure about Japan) and has a specific DLC package. The BLES builds of the game are for Australia/Europe and they use a different DLC package.



The PS3 codes are universal and will work once no matter which PSN store you connect to. If you imported your game, you need to make sure you're connecting to the proper PSN store for your disk when you enter your codes to download your content or it'll entitle you to the wrong package.



If you redeemed your codes for the wrong DLC version you can try contacting customer support to see if they can help. http://help.dragonage.com

[PTav]

There's a solution. Just writing to tell you I fixed this problem! You have to create a North American PSN Account, preferably under a different User in your PS3 since different accounts in the same user create conflicts with online games. Keep in mind having an account from a region that's not yours is against Sony's policy. Just don't rub it in their faces and you should have no problem.



Once I did this, I created a new EA account and associated it inside the game with the newly created North American PSN account. Then I went to Live Chat with the support and asked them to fix my problem. Don't send emails, I've sent several during the course of last week and have yet to seen an answer. Live Chat is the good choice here, since you'll be talking with a living person within 25 minutes for as long as it takes to solve your problem.



You might need to be persistent on the subject because the live chat technician might not understand your problem at first. I had to redirect him to a forum thread where a member of the Bioware team had posted regarding the problem (that would be Jason Leong, thank you Mr. Leong) to prevent him from upscaling the whole thing.



Eventually he just activated the codes on my other account (the EA account linked with the North American store account) as I asked and I was able to download the content easily. Good luck.

[Dunemous]

I've just purchased this game a few days ago and decided to get Warden's Keep DLC. I've been having the exact same problem except that it's all in the same region (Australia). Why would this occur if everything is in the same region and how can I fix it?