9 réponses à ce sujet

[HellKnight88]

If you bought the disc version (as i did) you should have 2 codes. 1 code is the CD key, the other is the Cerberus Network redeem code. The CD key is NOT also the redeem code.

How to solve this problem.

Contact your EA local support.

Support & Troubleshooting
-------------------------
U.S. & Canada
http://support.ea.com/
United Kingdom:
http://support.electronicarts.co.uk/
Australia:
http://www.electroni.../en-au/support/
Europe:
http://eusupport.ea.com/

Use you EA account to ask them a question (hope it's translated correct as i did it from Dutch) and add pictures of the game and the game key code together with a proof of purchase. (Use the opload program, below the question form!!!)

After this you can do 2 things: Wait or contact them by phone or live chat to speed things up. If you have a legal copy of the game the will give you a Cerberus redeem code and you can unlock Cerberus.

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Just installed ME 2 for the first time. (Purchased new on disc) Also installed patch 1.02 before i started the game. After installation completed i used the Cerebrus redeem code on my EA account.(In game)  Instead of doing anything it keeps asking for a redeem code. Offcourse it tells me my redeem code is already in use when i try again.

Using Windows 7 64.

Already searched the forum but couldn't find anything about this.

Anyone able to help me?

Restarted the computer once, started again, auto connect gave a time out error, tried manuel, needed to log on again and got back to the redeem issue

I was able to register the game.

Modifié par HellKnight88, 28 juillet 2011 - 02:41 .

[Beak]

Exact same thing happened to me, and I definitely don't want to have to buy another code

[BBJJMM3]

same here. Had the game longtime but never had a computer that I could play the game on...now have one. Love the game.

[czpetike]

It worked fine to me, and the DLC also works great. Today i wanted to download it again, but no download button there.

[Bogsnot1]

Try reading the Tech FAQ thats stickied at the top of the forum. Section 2.
Kloreep put in a lot of hard work so you guys wouldnt have to post questions like this.  

[mcsupersport]

social.bioware.com/user_entitlements.php


I know I shouldn't Bogs, but I just can't help myself.

[HellKnight88]

@Bog, Already did go through the Tech FAQ but couldn't find anything about the Redeem problem, but i appreciate your help

@mcsport, nothing there except the blood dragon armour and every available dlc for both Dragon age origins and II (Checked it before i started this topic)

Contacted EA support, but so far no reply. (Since it was evening already and now morning, that ain't strange) Will update when i know more.

Modifié par HellKnight88, 28 juillet 2011 - 06:43 .

[Bogsnot1]

@mcsuper: As the old saying goes, "Give a man a fish, and he'll eat for a day, teach a man to fish, and he'll sit in a boat drinking beer all day"....or something like that  

 @HellKnight: Do you have multiple accounts, one for DA:O/DA2 and one for ME2? I noticed you dont have the icons for DA:O and DA2 under your avatar, hence why I ask. If that is the case, you will need to contact EA Support (use live chat, you will get it sorted in under 30 minutes. Email can take days)
If thats not the case, what happens when you try and redeem the code on these forums, under Profile -> Redeem promo code?
If it gets accepted there, then you will need to go to the link McSuper provided to download the various Cerb Network DLC.
If it comes back with "code already in use", then it would seem a glitch has occured with your account, and you will need to contact EA suport to get it fixed. Again, live chat is the way to go.

[HellKnight88]

@Bog, nope, 1 account. Maybe i didn't register both Dragon age... Bad memory lol

EDIT: Indeed i still needed them to register:) Done!

Also tried that option. (profile -> redeem promo code) Didnt work either But i get the feeling i never got the correct code. I expected that the CD key code would also work as the Redeem code. (That is the only code i have!) But if there is a second code, that might be the problem. (Still strange the cd key code was accepted and now tell's me it has already been used)

In short:

Does the original disc version has 1 or 2 codes? I only had 1.

UPDATE: Just called with EA and there should be 2 codes. So everyone who bought the disc version and only has 1 code, please contact your local EA support. Make sure you have pictures of the game and code ready as they will ask you to send them as proof.

UPDATE UPDATE: I now have a Fifa 11, PS3 online pass....... :'( Now my ME 2, PC, Cerberus code please lol

Modifié par HellKnight88, 28 juillet 2011 - 01:48 .

[HellKnight88]

Got it! Problem solved!

Will edit my first post so other people need to know what to do when they come across this problem.