17 réponses à ce sujet

[Tdoloski]

 Hello, I've been trying to play Dragon Age: Origins for hours now but it continues to crash upon startup right after the splash screen. I've downloaded a program called "Who Crashed" which has helped me log the problem, but I have no clue what to make of it and or fix it. It says.

On Thu 7/21/2011 3:28:37
AM GMT your computer crashed
crash dump file:
C:\\Windows\\Minidump\\072011-10935-01.dmp
This was probably caused by the
following module: ntoskrnl.exe (nt+0x7FD00)
Bugcheck code: 0x3B
(0xC0000005, 0xFFFFF80003683C73, 0xFFFFF8800C321D80, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path:
C:\\Windows\\system32\\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel &
System
Bug check description: This indicates that an exception happened while
executing a routine that transitions from non-privileged code to privileged
code.
This appears to be a typical software driver bug and is not likely to
be caused by a hardware problem.
The crash took place in the Windows kernel.
Possibly this problem is caused by another driver which cannot be identified at
this time. 

My Specs for my computer are.
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601)
Processer: Intel® Core™ i7-2600k CPU @ 3.40GHz (8 CPUs), ~3.7GHz
Memory: 8192 RAM
DirectX Version: DirectX 11
Video Card: NVIDIA GeForce GTX 560 TI
HD Memory: 1.79 TB

If you have anymore questions please do ask away. I want this problem solved as soon as I can. 

[Tdoloski]

As further notice, up trying it multiple times, I've noticed that a couple of them had different errors but that same result even though I tried to start the game in the exact same manner which was really wierd. The other 2 different errors only happened once but they are:

On Thu 7/28/2011 6:10:12 AM GMT your computer crashed
crash dump file: C:\\Windows\\Minidump\\072811-20420-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7FD00)
Bugcheck code: 0xA (0xAF, 0x2, 0x1, 0xFFFFF80003693C73)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\\Windows\\system32\\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

_____________________________________________________________________
and


On Thu 7/28/2011 6:29:55 AM GMT your computer crashed
crash dump file: C:\\Windows\\memory.dmp
This was probably caused by the following module: xeno7x64.sys (Xeno7x64+0x8122)
Bugcheck code: 0xA (0xFFFFFFFF000000B0, 0x2, 0x1, 0xFFFFF800036BFC73)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\\Windows\\system32\\drivers\\xeno7x64.sys
product: ™ KillerXeno PCI-E
company: Bigfoot Networks, Inc.
description: Killer Xeno PCI-E Gaming Adapter
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: xeno7x64.sys (Killer Xeno PCI-E Gaming Adapter, Bigfoot Networks, Inc.).
Google query: xeno7x64.sys Bigfoot Networks, Inc. IRQL_NOT_LESS_OR_EQUAL

[Gorath Alpha]

Since you didn't provide all of the information, you made it much more difficult to attempt a diagnosis. Regfer to the sticky "Read first" and add the missing information.

[Tdoloski]

 Okay I'll add the missing info below,

-Original Edition
-Format is EA Digital Download
-Driver Version: 275.33
-My Sound adapter is Speakers (Realtek High Definition Audio)
-Windows 7 64 bit Home Edition
-No Third Party Mods installed

Any other information I have already provided in my previous posts. Thank you for the response and I hope this helps you solve my little problem.

[aries1001]

I'll try to list what I've read and found around the internet.

1) Some times multiple cores can be the problem. (I'm sure the recommended specs mentions onlkly 2 or 4 cores as recommended) Have you tried disabling one or more cores?
2) Sometimes the sound drivers e.g. the RealTek card can be the problem. Have you tried disabling sound entirely?
3) Sometimes the graphics card and its driver can be the problem? Have you downloaded the newest drivers for your card?
Sorry to be asking your this, if you already have done all of this. It is just to exclude that it is one of the above -ahem- things.

4) I think I remember seeing somewhere that origins and windows 7 64 bit needs some work, but I can't remember what it is right now. I do remember, though, that it is a good idea to right-click on the .exe file and choose run ad admin. And to not place the game in the programs folder, but in the games folder or in the documents folder.

5) Again, sorry to tell you this, if you already have done so. From my experience, these questions need to be asked. This way we get a better understanding of the problem and will indeed be able to help you better.

[Tdoloski]

I haven't tried any of those and will right now. Will post results in a little bit.

-Quick question, how would I update/download the newest drivers for my computer? Just in case that is the problem.
-Also, how do i disable the one or more of my cores? Do I do this in dragon age origins itself or on my control panel? Because I cant even get to main menu of dragon age origins so I have no chance to changing it there.

Modifié par Tdoloski, 28 juillet 2011 - 05:51 .

[Tdoloski]

I've found out after numerous testing that the problem seems to be my sound. Whenever I have Sound disabled, it would run fine. Is there anyway for me to fix my sound drivers or something so it will work?

[sami jo]

You didn't list your graphics card, but right off the bat I can tell you that your Nvidia driver is likely to cause problems whether or not it is the cause of this problem. The 260.71 beta drivers play well with DAO and DA2. The 275.33 driver does not. The drivers are available at the Nvidia web site (I believe directions for that are linked in the solutions round-up thread pinned to the top of the forum) Edit: nvm, found it up higher, but you will still probably want to consider rolling back the drivers.

The solutions round-up thread pinned to the top of this forum also has information on how to assign affinity to specific cores of your processor (I'd suggest 1 or 2).

Finally, make sure you are running on an administrator account and that the program has permission to connect to the internet. Again, more information can be found in the solutions round-up thread pinned to the top of the forum.

Modifié par sami jo, 28 juillet 2011 - 06:23 .

[Tdoloski]

Its the sound. Whenever I disabled sound it works fine. Anyway I can fix that? I'm going to really hate myself if I cant play this game because my sound card refuses too.

[sami jo]

Tdoloski wrote...

I've found out after numerous testing that the problem seems to be my sound. Whenever I have Sound disabled, it would run fine. Is there anyway for me to fix my sound drivers or something so it will work?

Go to the Reltek website and download their drivers.  The ones that Win 7 installs by default are garbage.  You will probably also want to assign the core affinity to one or two cores.  The game wasn't designed to handle more than that and is known to crash at random intervals on some multi-core systems.

[Tdoloski]

how do i assign the core affinity to one or two cores?

[sami jo]

See the solutions round-up thread pinned to the top of the forum. There is a link to directions there. (It's also the best "first stop" place for problems as Raen has linked solutions to the vast majority of common problems there.)

[aries1001]

In another thread I've seen around these forums, one of the forumites actually says that DA: Origins weren't really build to take advantage of more than 2 cores. As for updating the sounddrivers, please google realtek sound drivers download and download and install the drivers just like any other programs.

[Tdoloski]

I updated my sound drivers and NVIDIA drivers and also set my core affinity to 2 cores instead of the like 8 I had. It still crashed on me for the same reason. I'm starting to lose hope and think maybe I should just uninstall the game and find a different game to play.

[sami jo]

Are you running on an administrator account, have you made certain that the correct ports are open in your firewall, and have you checked that you have the older version of C++ installed? (again, all of these things are linked in the solutions round-up thread pinned to the top. That should always be the first place you check.)

[sami jo]

Also, I believe you said that disabling sound fixed the problem. Try clicking the box for "force stereo sound" in the options menu.

[Tdoloski]

but it says forced stereo sound is for headphones only

[sami jo]

I know it does. It works. Don't ask me why, I have no clue, but dozens of people with the same issue have tried it and it works.