Personally I don't think "calm rational feedback" helps that much at all, at least I can't think of much of an incident where it did... now a huge massive ****storm that is abrewn on the horizon on the other hand...
Remember when Blizzard wanted to introduce their "RealID"-system on their forums, their Account cancellation page was gone because there were so many people hitting it (or they took it down to prevent worse), actual papers and publications started writing (not very favourably) about it and there were posts with literally thousands of pages of comments telling them in words I wouldn't like to utter what a great idea that was...
Yeah a few days later they retracted their plans because of "overwhelming response"
http://www.pcworld.c..._id_policy.html
Similar was the situation for Dragon Age 2 (and rightfully so if you ask me), as much as it might have been time for a "productive discussion" or not, it was sorely needed and it apparently got through where a few "orderly" threads where you post your concerns would have not.
That said Mr. Laidlaw missed a few points often discussed:
- The game was missing a proper introduction
- The world felt absolutely empty, the re-use is one thing but the game-world didn't make the impression of a "living" world at all
- Almost every area was On-Rails
- Barely any change whatsoever (both in the world and your companions/their characterization) even though the game had a story that was nearly begging for it over a timespan of 7 years.
- Generally mediocre graphics stemming from a lack of time, malformed characters/hands, areas that sport 2-3 trees and areas that looked like they were put together quick by a mod-team
- MMO-quests, collecting 5 something, 10 other and gaining 50 gold and "Oh thank you, never thought i'd see THIS again" isn't awfully interesting
- Dialogue was cut to a minimum, Companion-based dialogue was now disguised as doing "quests" and everyone else barely had anything of much interest to say aside of the main plot
- Overdone gore
- Lack of Customization in several ways (like skills and equipment on your companions) and Tactical choices
etc.