1. It’s important to identify which product is experiencing the problem.
a. Is it the console version or the PC version? (Edit: Most of this is strictly applicable to the PC version.) PC
b. Media: physical disk or digital download (and which vendor) Origin download2.
2. System Details
a. Processor / Core count / Core Speed / Main RAM Amount Intel® Core2 Duo CPU T5550 @ 1.83GHz, 2 core, Clock speed 1830 MHz, 3.99 GB
b. Display Adapter / VRAM / Driver Version (just saying "latest drivers" doesn't help -- Edited: only ATI / nVIDIA cards are supported) NVIDA GeForce 8800M GT, Driver version does not display
c. Sound Adapter / Driver Version Speakers(IDT High Definition Audio CODEC), Driver version 6.10.5713.0
d. Operating System (& service pack if applicable) Window Vista
e. Direct X Version DirectX 10.0 (Mar2009) or later
3. Problem Details
a. When it comes to problem details, think about the five basic
questions: Who? What? When? Where? Why? Okay, so “Who?” doesn’t really
apply here, but the others do.
b. What? What is the nature of the problem that you’re seeing? The game would crash during conversation showing up General protection fault
c. When? When does the problem occur? Every time you engage in a particular action or only after so many hours of play? occurs during conversation it could happens from 10 min to 3hrs into the game when talking to someone.
d. Where? Where does the problem occur? Is the problem localized to a particular planet or does it occur everywhere? it has usually happens on the normandy but does happen at other places.
e. Why? As much as possible, can you isolate the problem to a specific set of steps? my character would usually walk up to npc press the E button to start an conversation during in the middle talk the game screen would go down and General protection fault would appear on the screen with history under it shutting down the game.
If
you follow these guidelines, and provide the requested information when
posting, it will increase the likelihood that someone will be able to
help you diagnose the problem and find a solution.
Please report issues, after checking these steps, in new threads.
Modifié par hero3440, 04 août 2011 - 12:50 .





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