13 réponses à ce sujet

[Lafynyirilwlajjilm]

So I've completely downloaded Mass Effect 1, and it's stuck on installing, not that i told it to do that... if this keeps up my computers gonna burn, it's been nearly 12 hours since i turned the computer on and i don't like more than an 8 hour run.

So, any advice would be great, in a timely fashion of course. I'm specifically making a long shot for advice today. So here goes.

Modifié par Lafynyirilwlajjilm, 07 août 2011 - 12:07 .

[Lafynyirilwlajjilm]

and I'm worried that if I break this "installing" process that Origin is engaged in, it will enTIREly refuse to install.

[Lafynyirilwlajjilm]

oh yeah, I forgot to ask, has anyone else ever been through this and can tell me what is yet to happen? I'm v nervous atm.

[Lafynyirilwlajjilm]

ok... still going, that's 24 hours now -.- I'm gonna quit soon. Why the HELL is it tryna download for me, without consulting me first??????? And how am i to know when it's done!!

[Bogsnot1]

You would be better off directing these questions towards EA support. These forums are user to user support, and as far as I am aware, none of the regular user techies use the Origins service, hence why you havent recieved a response.

[Lafynyirilwlajjilm]

oh crap. That means ringing that help-line thing.. oh well, guess it's my only option.

Thanks for your advice, cross fingers this works!!!

[Bogsnot1]

Get onto their support page, and use the live chat feature, its not as painful as ringing the tech line.

[Lafynyirilwlajjilm]

Ok, will do.

but this site doesn't give me much hope:
http://www.customers...Electronic Arts

apparently, they are disappointing in their customer service.

[sami jo]

Cancelling out of the install will not break it in the future. I've done it several times. You can set Origins to save the installers so you won't need to re-download them (under settings- click on the little gear thing next to your login on the top right of the Origins window)

[Lafynyirilwlajjilm]

rly? why wouldn't "Ashley" tell me that! Although... *rolls eyes* she confirmed that my computer can install and play Mass Effect after i sent her a dxdiag file.

[sami jo]

EA support is...widely variable. Some of them couldn't give you a correct or useful answer if their very lives depended on it and others are very helpful.

[Lafynyirilwlajjilm]

Ashley: Hi, my name is Ashley. How may I help you?
2375066433:
Hi Ashley, I'm having trouble with Origin. It has fully downloaded a
game and says it's installing it, but it's been doing that for over 12
hours now, no change and i don't know what to do.
Ashley: Please cancel the install
2375066433: How do i do that without causing an error?
2375066433: I just don't want to later be unable to install my game
Ashley: If its not installed in 24 hours, it means there is already some problem.
2375066433: Oh no, do you have any idea what that could mean? Will i have to redownload it?
Communication with the RightNow Chat service has been lost.  Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Ashley: Most probably, a redownload may not be required as it has already been downloaded.
2375066433: So it's just a matter of trying again?
Ashley: Please send me the dxdiag file of your pc and the name of the game.
2375066433:
The name of the game is Mass Effect and i don't know where to find the
dxdiag file... but i'll try searching and see if my computer knows
Ashley: Go
to start and then go to run or start search, tyoe dxdiag and press
enter. After that a new window will open up. Click on a tab called save
all information and send the resulting file to me
File attachment upload has started.
The file DxDiag.txt (25.16KB) was received.
Ashley: IYour system is well equipped to install and play the game.
Ashley: Just try cancelling and reinstalling the game
2375066433: okay... thankyou for your help! i didn't know *what* to do..
2375066433: aaand it's won't let me exit or logout from Origin.
2375066433: should i just make it close in task manager? or is that too rough..
Communication with the RightNow Chat service has been lost.  Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Communication with the RightNow Chat service has been lost.  Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
2375066433: did i mention, i don't remember ever actually pressing install.
Ashley: Don't you have an option to press install?
2375066433:
Oh i do, but it was already installing when i came back to it after it
had finished downloading. I remember i set to download and that was in
the morning, then i came back in the afternoon and checked on it, and it
was installing. has been ever since.
2375066433: There's no cancel button...
Ashley: In that case end task theprocess.
2375066433: ok. doing it now..
2375066433: it's done, should i reopen Origin now?
Ashley: Yes
2375066433: yay! ready to install! -.- what, a, relief. After (24?) hours of concern.
2375066433:
Thankyou! Well, I'm glad THAT's over, now i can give my computer a
rest. I *hope* i haven't burnt anything in my computer... i guess this
is bye?
Ashley: Is it installing fine now?
Ashley: Has it gone further than the last time?
2375066433: oh i'm going to give my computer a rest before i install. I've pushed it pretty hard being on non-stop since yesterday.
2375066433: in total i'd say my computers been on for ... 30 hours?
Ashley: is it a desktop?
Ashley: If it is then, it can be on for months and not have any issues.
Ashley: For laptops it is much different.
2375066433: a desktop? it's not a laptop if that's what you mean. oh... i didn't know that. ok, i might as well try now then.
2375066433:
ok.. i don't know if this is normal, but i clicked the "ready to
install" button, origin came up with a message telling me i can't run
two downloads at once and all that, and a split second after that
message windows pops up with a confirmation box asking if origin has
permission etc etc, -- and as i type it has just said ready to play. ok
that was weird. I'll just double check that everythings where it's meant
to be.
Ashley: Ok
2375066433:
so i found it under C: in Origin Games... i'm assuming adding Pinnacle
Station and the 1.02 patch is it just as simple? then i login
(apparently) and register the components to get a unique key ... is this
accurate?
2375066433: oh! then there' sbring down the sky.
Ashley: DId you buy pinncale station from origin?
2375066433: yep, that's downloaded fully already. no problems (thankfully)
Ashley: For bring down the sky, you can use  the link to download the game from -

 http://files.bioware...t_BDtS_ES_a.exe

Code - - removed -
2375066433: ty!
2375066433: so i think thats it?
Ashley: Yes
2375066433: ok, thankyou very much, you've been more than generous.


phewf!! It all worked out hopefully...

Modifié par Lafynyirilwlajjilm, 08 août 2011 - 08:29 .

[Bogsnot1]

Might want to edit that post and remove the code from public view.

[Lafynyirilwlajjilm]

x-D just before you posted, i did. *hi-5*