I wait for almost a month after the estimated release date, to have to "ask" what the problem with my order is.
I give you guys the details need just over a week ago and still, no response. My support case is still 'in progress' When i was repeatidly told that i could have my order sent 'the next day after giving my CC info again' quoting one of them.
This is extreme laziness and slow progress Treehouse. I don't care what reason, you are making me work for my order when i have no need to. It's your job to do so and at a reasonable rate. Get your act and speed together guys, because my patience for this lithograph is getting extremely thin.
I am starting to think that you guys will never give me my litho and give me another, just like a Tali lithograph buyer not long ago.
This is ridiculous Treehouse
Débuté par
antique_nova
, août 09 2011 10:13
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#2
Posté 09 août 2011 - 12:00
DCYNIGR8
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What lithograph(s) are you still waiting on? I live in Australia and only received my Team lithograph last Wednesday and my Archangel yesterday.
#3
Posté 09 août 2011 - 12:09
Captain Crash
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I think antique problem is that it hasn't even left Treehouse yet DCYNIGR8. Not that its simply held up in customs or the post.
#4
Guest_Ms Domino_*
Posté 09 août 2011 - 03:16
Guest_Ms Domino_*
Guest_Ms Domino_*
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Antique - Per our website last week was out annual inventory and almost no orders were shipped.
Also, since we went above and beyond to accommodate your request for a lithograph, when the initial order did not process correctly, your order was placed manually. Manually placed orders do not flag a shipping email to be sent to the customer.
Your order is being shipped out to you today, if it has not already shipped.
Also, since we went above and beyond to accommodate your request for a lithograph, when the initial order did not process correctly, your order was placed manually. Manually placed orders do not flag a shipping email to be sent to the customer.
Your order is being shipped out to you today, if it has not already shipped.
#5
Posté 10 août 2011 - 12:17
antique_nova
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I appreciate the gesture, but when there's a lack of updates - concerns arise. I hope you understand my frustration.
#6
Guest_Ms Domino_*
Posté 10 août 2011 - 12:59
Guest_Ms Domino_*
Guest_Ms Domino_*
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The store stated very clearly that we were not shipping due to inventory - and unfortunately, I took the weekend off. Please understand that even under normal circumstances orders can take a day or two to process.
#7
Posté 10 août 2011 - 02:31
DILLSGAR
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Ms Domino wrote...
The store stated very clearly that we were not shipping due to inventory - and unfortunately, I took the weekend off. Please understand that even under normal circumstances orders can take a day or two to process.
Pro answers are pro. Nice to see this.
#8
Posté 10 août 2011 - 10:24
antique_nova
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Ms Domino wrote...
The store stated very clearly that we were not shipping due to inventory - and unfortunately, I took the weekend off. Please understand that even under normal circumstances orders can take a day or two to process.
For almost 6 weeks? Please do not hide behind excuses.
#9
Guest_Ms Domino_*
Posté 10 août 2011 - 12:54
Guest_Ms Domino_*
Guest_Ms Domino_*
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Antique, your lack of appreciation and complete disregard for the accommodations that were made for you is apparent. Your lithograph is on its way to you, as promised.
#10
Posté 10 août 2011 - 02:33
confoosious2
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Ms Domino wrote...
Antique, your lack of appreciation and complete disregard for the accommodations that were made for you is apparent. Your lithograph is on its way to you, as promised.
What's the expression? No good deed goes unpunished.
Sometimes going above and beyond is never appreciated.
#11
Posté 11 août 2011 - 10:40
antique_nova
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Ms Domino wrote...
Antique, your lack of appreciation and complete disregard for the accommodations that were made for you is apparent. Your lithograph is on its way to you, as promised.
While i appreciate the recent update on the situation of the lithograph. Do you still know what triggered this out burst?
A lack of communication, weekly updates that i must ask for on the status of the lithograph is worrying.
As i am sure you full well know, when something goes wrong. Communication is the key to solving the problem and your updates, twice within the last day, is what has quelled the flames in my response.
