16 réponses à ce sujet

[Smuggled Panda]

I haven't played any BioWare games since April. Two days ago I find that
my account has been banned after trying to log in. I never got a  notification of my ban.

Over at EA Games Suppor I go for a live chat and they tell me I got banned
for BWPs fraud. Then I get bumped for a 30 person lined que. Waited 40
mins for an expert adviser, which I then get booted for an email form to fill out.

26 hours 43 mins later, I get:

Hello ,

Thank you for contacting Electronic Arts.

I
apologize for the inconvenience you experienced. Regarding this issue I
would like to inform you that I have checked your account and found that
your account has been banned through our highest level of customer
support for fraudulent activity in BioWare Points- Fraud Management. So I
am sorry that I could not help you regarding this issue. I would
suggest you please create new account and then try to play the game.

If there is anything else I can help you with please let me know.

If you have any further questions or concerns please reply to this email or visit our extensive knowledge base online at http://support.ea.com.

Sincerely,

Nathan
Customer Support
Electronic Arts

I bought DA:O, DA:A, and ME:2 on Steam. I went and checked that I still
had my BWPs purchase confirmation and found that I spent $100.00 on
8,000 BWPs. I am now even more pissed that I spent that much for items I
no longer have the access.

The response left no further explanation, no date on which I got banned for 'fraud', and told me to make a new account.

I feel as if EA Games just took a stick and shoved it up my ass and whispered in my ear 'Buy Everything'.

Modifié par Smuggled Panda, 11 août 2011 - 11:04 .

[Smuggled Panda]

Hello ,

Thank you for contacting Electronic Arts Tier 3 Customer Support. My name is Joshua, I have been assigned to your issue and would be happy to assist you in this matter. Would it be possible for you to provide me with screen shots of your purchases of the Bioware Points?

If you need further assistance please reply to this email or contact us at the number below.

Best Regards,
Joshua B.
Electronic Arts Tier 3 Customer Support.

Yay! Tier 3! What's Tier 3? Is it better than Indigo Gamma Red? Or Theta Lapis Lazuli Tango Green?

[archive-th]

wow..can't really help you out here other than saying that sucks...

[Smuggled Panda]

Hello ,

Thank you for contacting Electronic Arts Tier 3 Customer Support. Thank you for your reply and for providing the screen shots of your Bioware Points purchases. I believe that these are legitimate purchases, so I am forwarding your issue to the studio for final resolution. I believe that you have provided ample evidence to have your account unbanned. You should receive an email from my superiors regarding your issue within 48-96 hours. Thank your for your patience, understanding, and compliance.

Should you require further assistance about this or any Electronic Arts game in the future, please visit our web site and review our extensive Self Help Knowledge base (http://support.ea.com).

Best Regards,
Joshua B.

Yee ha! Now I feel a tad bit bad for losing my composure earlier. Just a tad bit, because they didn't even give me a chance to contest the ban.

Modifié par Smuggled Panda, 12 août 2011 - 03:47 .

[archive-th]

Hey nice work. Glad things turned out. I wonder what made them think you were being fraudulent in the first place...

[Captain Crash]

Glad to see it worked out for you and they unbanned your account Panda. Still a pain it happened in the first place. At least they are going to the effort of getting their superiors to apologise too! For what thats worth anyway.

[Smuggled Panda]

Update!
No change what so ever.

[EA_AgentX]

Smuggled Panda, please private message me the account email in question so I can investigate this for you.

EA_AgentX

[Smuggled Panda]

Thanks, they did give me this feedback yesterday. I'll still PM my account's email.

Hello ,

Thank you for contacting Electronic Arts Tier 3 Customer Support. Thank you for your reply. Since they haven't contacted you yet, I am resubmitting your issue to them for final resolution. Feel free to email me back if you have any further questions.

Should you require further assistance about this or any Electronic Arts game in the future, please visit our web site and review our extensive Self Help Knowledge base (http://support.ea.com).

Best Regards,
Joshua B.

[Smuggled Panda]

I'm I one of those people just given the mushroom treatment?

Hello ,

Thank you for contacting Electronic Arts Tier 3 Customer
Support. Thank you for your reply. My superiors do not give me updates
on the issues that I forward to them, once I have given the issue over
to them, they update the issue specifically with the customer.

Should
you require further assistance about this or any Electronic Arts game
in the future, please visit our web site and review our extensive Self
Help Knowledge base (http://support.ea.com).

Best Regards,
Joshua B.

It seems upper managemet just doesn't like me.

Modifié par Smuggled Panda, 23 août 2011 - 02:55 .

[Smuggled Panda]

Another five days of nothing. What? Is everyone being sent to Pax Prime? That would be great for a company morale.

[Smuggled Panda]

Thank you for contacting Electronic Arts.

The email address Email: @gmail.com
and all EA personas associated with it (including personas/accounts
used for multiplayer games), have been permanently and fully terminated
in our account system. This action was taken due the severity and
number of violations of our Terms of Service committed with the personas
associated with this email address. The most recent violations leading
to this action, which you were previously warned against doing via an
email notification to the Email: @gmail.com address, include:

Account has been banned for fraudulent activity in BioWare Points- Fraud Management (Dragon Age 2)

As
the decision in this matter is final, please know that it is possible
that no further correspondence regarding this account will be
acknowledged. This action was deemed necessary due to the nature of the
offenses on the accounts. We regret having to take this final step, but
it is entirely necessary on behalf of protecting the Electronic Arts
community.

We respectfully ask that you please do not phone or
email Electronic Arts regarding this matter from this point forward. We
also ask that you understand and respect all statutes within the Terms
of Service, as they still contractually apply to you as per the original
agreement, especially the sections regarding terminated members of the
service.

You can reference the Terms of Service at any time via
the link at the bottom of every EA.com page or through the following
direct URL: http://www.ea.com/global/legal/tos.jsp

Lane A.
Electronic Arts Tier 3 Customer Support

Thanks for finally explaining this game to me. I had a fun three weeks as a Gimp. Lock this thread away Mods! Or just delete it. I'm amaze it's still here. Rest asured, I'll be saving myself hundreds of dollars in the future.

[Smuggled Panda]

Hello ,


Thank you for contacting EA Support. I was happy to assist you.



Should you require further assistance, you can update your ticket, add more information, screen shots, or other helpful documents, by logging into our support site at http://support.ea.com and clicking on the ‘My Questions’ link on the left-hand side of the page. Your reference number for this ticket is 110810-001041

Sincerely,


Lane A
Electronic Arts Tier 3 Customer Support

At least they have a sense of humor.

[Kahiara2]

This has happened to me today too, I am absolutely distraught! I am currently waiting for the tier 2 advisor.

I am so upset, angry, stressed and distraught. I don't deal with stress well, and I think it's unfair that I got banned trying to buy a DLC - and the problem was I wasn't being directed to the buy Bioware Points Page... so I tried to click buy now for one DLC 3 times, and another two once, and still nothing - I just got taken to my already bought DLCs....

How on earth can I be committing fraud with 0 POINTS! I was trying to pay for the damn thing! The website doesn't work correctly and I'm suffering? I've been a devout Bioware fan for over 12 years spending hundreds of dollars on their products... and I get told I can't be unbanned ever at tier 1? I'm hoping tier 2 will be more helpful. I don't want to sue, but I will if I have to! I did nothing wrong.

I can't believe it. I'm not so upset about the loss of the updates (although, trust me, I am). But it's the fact that I can't use my original email which I use for everything... the name I use for everything... the things I have paid for... all because I tried to give Bioware money? I just didn't need the extra stress in my life, this is the only slight relief I get - and bam - let's make your life even worse. Hey, let's give you nothing to live for - the world obviously doesn't want you in it at every turn. Thanks Bioware. Thanks. Loyalty means something. I am so distraught.

[Kenzing]

I've just experienced that my EA account has been banned for same reason as well... looks like EA or bioware or someone has to look into their own lines and figure out what excatly is going on.. but for what you guys have said so far, it looks like my account is lost for ever and i have no clue why... GREAT!

[Smuggled Panda]

Kahiara2 managed to get his account back within a day or two. I didn't. It is best to contact them directly until they tell you to stop and proceed to ignore you. The Live Service is a bit fickle but a live representative is a little better than waiting for day to day correspondence. Good Luck!

[Smuggled Panda]

I never did ask this before. Is it in the TOS in which EA Games has the right to forgo any notification of an account being banned?

I really don't give a **** anymore, too long, too stupid to hold a grudge, but it is a mystery in why I never got a word.