6 réponses à ce sujet

[Divinehero1]

ok so recently trying to play and it refuses to recognize my password. i try to reset it the site it brings up for reseting refuses to recognize that i'm using all the things it asks for in a password (at least 1 uppercase 1 lowercase and 1 number) it'll say it's ok in the 1st box then in the confirm box it says no uppercase is present if i retype it says there's no lowercase and so forth... and the 1 time i got it to work earlier the site encountered some error

Modifié par Divinehero1, 13 août 2011 - 06:07 .

[Bogsnot1]

Nothing we can do for you here, as these forums are user to user support and have no control over account issues. You will need to take this up with EA support.

Bear in mind that it currently doesnt recognise special characters such as $#%^&*, so if you are using any of those, that could be the problem.
It could also be worthwhile, typing it out in Notepad, and then just copy/paste into the 2 fields.

[Divinehero1]

how do i contact them? also i just tried copy pasting what i want my PW to be and it still doesn't think i have 1 uppercase letter in it

Modifié par Divinehero1, 13 août 2011 - 06:51 .

[Bogsnot1]

You will need to go onto EA's website, and either use the email, live chat, or phone contact methods.

[Divinehero1]

erm.... i can't even do that it's askin me to log in and it says my email is invalid

[Bogsnot1]

EA support has a phone number that you can call in most countries. Apart from that, look at the moderator list at the bottom of this page, click on EA_AgentX, and send them a message.

[Divinehero1]

guess i just gotta wait for a response now