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Help plz..... Crash during tutorial....


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#1
Sonoo

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Hello, i though it would be good to start out a new me2 adventure and so did it a couple of minutes ago.
Problem is during tutorial, like 10 minutes after the start, the screen go black and windows launched the following error:

Firma con problemas:
  Nombre del evento de problema:                                            APPCRASH
  Nombre de la aplicación:                                                         MassEffect2.exe
  Versión de la aplicación:                                                          1.2.1604.0
  Marca de tiempo de la aplicación:                                           4bd60ba2
  Nombre del módulo con errores:                                            MSVCR80.dll
  Versión del módulo con errores:                                              8.0.50727.4940
  Marca de tiempo del módulo con errores:                               4ca2b271
  Código de excepción:                                                               c0000005
  Desplazamiento de excepción:                                                0001500a
  Versión del sistema operativo:                                               6.1.7601.2.1.0.256.1
  Id. de configuración regional:                                                3082
  Información adicional 1:                                                        0a9e
  Información adicional 2:                                                        0a9e372d3b4ad19135b953a78882e789
  Información adicional 3:                                                        0a9e
  Información adicional 4:                                                       0a9e372d3b4ad19135b953a78882e789

Lea nuestra declaración de privacidad en línea:
  http://go.microsoft....88&clcid=0x0c0a

Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
  C:\\Windows\\system32\\es-ES\\erofflps.txt

MY SYSTEM IS AS FOLLOW (NO OVERCLOCKING)

WINDOWS 7 64 BITS
INTELCORE DOS QUAD 8400
MOBO ASROCK G31M-VS2
4 GB CORSAIR MX-2  DDR2
VIDEO ATI RADEON 5750

Some of you may be actualy able to bring me some lights over the shadow
tks.....

#2
Gorath Alpha

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The official forum language for messages is English. I have less than good grasp of conversational Spanish; useful in restaurants serving Mexican food, not for reading a technical error message, not good enough to distinguish differences between Portuguese and Spanish, and readership is way down.

Babelfish wasn't very good right at the beginning, as I recall, but there are quite a few sites doing the same thing now, so you'll get more answers if you translate all of that not-English into something more accessible to the English speaking folks.

Modifié par Gorath Alpha, 16 août 2011 - 05:54 .


#3
Sonoo

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Hi Gorath,attending your request, here is the error translated.

Hello, i though it would be good to start out a new me2 adventure and so i did it a couple of minutes ago.
Problem was during tutorial, like 10 minutes after the start, the screen went black and windows launched the following error:




Firmware with problems:

Name of the problem event: APPCRASH

Name of the application: MassEffect2.exe

Version of the application: 1.2.1604.0

Time marker of the application: 4bd60ba2

Name of the module with errors: MSVCR80.dll

Version of the module with errors: 8.0.50727.4940

Time marker of the module with errors: 4ca2b271

Code of exception: c0000005

Displacement of exception: 0001500a

Version of the operating system: 6.1.7601.2.1.0.256.1

Regional id configuration: 3082

Additional information 1: 0a9e

Additional information 2: 0a9e372d3b4ad19135b953a78882e789

Additional information 3: 0a9e

Additional information 4: 0a9e372d3b4ad19135b953a78882e789

MY SYSTEM IS AS FOLLOWS (NO OVERCLOCKING)

WINDOWS 7 64 BITS
INTELCORE DOS QUAD 8400
MOBO ASROCK G31M-VS2
4 GB CORSAIR MX-2 DDR2
VIDEO ATI RADEON 5750

Some of you may be actualy able to bring me some lights over the shadow
tks.....

Modifié par Sonoo, 18 août 2011 - 05:40 .


#4
Sonoo

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Hello, hello, hello
Is there anybody in there?
Just nod if you can hear me.
Is there anyone at home?

#5
mcsupersport

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social.bioware.com/forum/1/topic/106/index/4795299

1)  This is a game over a year old and thus this forum isn't hugely populated.
2)  The info you gave is somewhat incomplete.
3)  There is nothing glaring in the info you gave that stands out as an issue.
4)  Read the link, I gave and post the info it asks for, to get a better help chance.
5)  Crash at the same location everytime across multiple plays is usually a file corruption or a program interference.  File corruption is fixed by reinstalling from original files/disk if hardcopy and redownloading after deleting and clearing cache for digital download versions(Steam offers verify game integrity option that can also work).  Program interference is harder to track and means you will need to start disabling programs to see what fixes.  You may try running in safe mode and see if it still crashes, thus hopefully narrowing the problem down.
6)  Also it could be temp related as well, being that the game runs for 10 mins or so and then crashes, so a monitor program such as Speedfan to monitor the temps of your system may shed some light.
7)  Goodluck.

Modifié par mcsupersport, 19 août 2011 - 02:39 .


#6
Sonoo

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mcsupersport wrote...

social.bioware.com/forum/1/topic/106/index/4795299

1)  This is a game over a year old and thus this forum isn't hugely populated.
2)  The info you gave is somewhat incomplete.
3)  There is nothing glaring in the info you gave that stands out as an issue.
4)  Read the link, I gave and post the info it asks for, to get a better help chance.
5)  Crash at the same location everytime across multiple plays is usually a file corruption or a program interference.  File corruption is fixed by reinstalling from original files/disk if hardcopy and redownloading after deleting and clearing cache for digital download versions(Steam offers verify game integrity option that can also work).  Program interference is harder to track and means you will need to start disabling programs to see what fixes.  You may try running in safe mode and see if it still crashes, thus hopefully narrowing the problem down.
6)  Also it could be temp related as well, being that the game runs for 10 mins or so and then crashes, so a monitor program such as Speedfan to monitor the temps of your system may shed some light.
7)  Goodluck.


In spite of the lacky information I am providing, your effort is appreciated........... tks

Modifié par Sonoo, 19 août 2011 - 03:32 .