9 réponses à ce sujet

[Setz69]

I have a problem, for some reason when I bought legacy through the game it brought up the website under my new account (New email, want to let this one die, was going to start using it on the next ME game). Now all my old DLC's are under my old account. EA informs me I cannot combine accounts. I was sent up to T2 for help, waited 45 minutes, got disconnected. Typed in my chat ID waited another 45 minutes, and got informed there was no agents available to help me (Why they let me sit in line for 45 minutes to tell me no one was availabe is beyond me).

Tried once again to get on later, the lady informs me I'll be upgraded to T2. I tell her I'm not waiting for another 45 minutes watching my screen for T2. She says that she'll have to upgrade me to T3 which will take 24 to 48 hours. Apparently not wanting to wait another 45 minutes on top of the hour and a half already waited means I need to wait 2 days? Well now it's day three and I just want to play legacy already. I'm hoping I can get an answer here otherwise I'll need to turn to cracks and hacks, and if I'm forced to do that for this one dlc, I'm probably going to continue with all of them to make my life easier.

[mcsupersport]

Sorry, only EA.com/support can do anything of that nature. EAAgent who haunts this forum MAY be able to help if you send him a PM, but EA runs the site and has full control over it. There seems to be a vast disparity between techs over on EA.com some are really good, and some stink. If you can bear it, keep trying and you will usually finally get one who can actually do what you ask. I know they can turn on content and if you can prove you are owners of both accounts they should just be able to deactivate the dlc on the first and activate it on the second.

I recommend to keep trying.

[Setz69]

So I attempted to try again. Right after your response actually. Still talking to an agent. She's asked me my birthdate twice, and has probably left me sitting for a total of 30 minutes while *investigating* issues. Why the hell do you let EA handle your support bioware?

[Setz69]

Well situation was finally resolved. Here's the conversation for anyone who wants a good laugh at EA's expense...

Emma: Hi, my name is Emma. How may I help you?
2279333289: Hello
2279333289:
This is my third attempt at this. Apparently I was supposed to be
contacted by T3 and that never happened =/ I need my dlc unlocked on my
one account and disabled on the other
Emma: hi,
Emma:
May I request you to provide the EA account email id and date of birth that you have registered .
2279333289:
Theres 2, ****l@hotmail.com (this is the one I need the DLC
unlocked on) and ****@live.com (this is the one that has legacy) date
of birth should be **** ** ****
Emma: I have checked your incidents.
2279333289: k
Emma: please wait.
2279333289: Mkay
Emma: I am sorry for the delay, please give me the dlc code you are having.
2279333289: The what?
Emma: please tell me are you talking about Bring down the sky dlc ?
2279333289: Uhh no this is for Dragon Age 2
2279333289: the Legacy DLC
Emma: Can you please stay online while I investigate this issue further?
2279333289: alright
Emma: please tell me from where have you purchased the Legacy DLC ?
2279333289: The bioware website
Emma: please tell me the EA id used for purchase ?
2279333289: ****@live.com
Emma: Please stay online while I look into your issue.
Emma: you must have got a serial code for this dlc please give it to me .
2279333289: Where would I find that?
2279333289: None of my dlcs have serial codes =/
2279333289: If you have an email address I can forward you my legacy confirmation email
2279333289: It says I have legacy in my bioware social network for ****@live.com. You're not seeing it on your end?
2279333289: Hello?
Emma: please give me your date of birth you have used for registration.
2279333289:****/**/****....
2279333289: you've already asked me that.
Emma: Sorry, for that.
2279333289: Sooo... whats happening?
Emma: i am not getting a resolution now.
2279333289: Which means?
Emma: you need to purchase it again.
2279333289: You want me to pay for it twice?
2279333289: Really, you think thats going to happen?
2279333289:
The other agent Karl noticed it on my account just fine. he even tried
to switch them around. Evidently he ****ed something up.
Emma: I am sorry but that's why i don't want to put you in trouble any more by doing some nonsence.
2279333289: So instead I have to pay for a dlc twice that i've already purchased?
Emma: No I am still trying  but not getting your purchase information.
Emma: please tell me the Date(approximately) that you have ordered this dlc.
2279333289: I can tell you the exact date actually from the confirmation email I got.
2279333289: From: DragonAge (dragonage@em.ea.com)
Sent: August-15-11 5:25:39 PM
To:**** @live.com
Emma: please check for this dlc using your ****@hotmail.com account.
Emma: it is registered with this id.
2279333289: Its not in my bioware registered games section, but I'll check in game
2279333289: No still says unauthorized version
Emma: Please stay for a moment.
Emma: Can you please provide the exact data and time of purchase?
2279333289: Just did. August 15,2011 5:25:39. Its literally 7 lines up.
2279333289: The DLC still registers as Authorized under the ****@live.com account.
Emma: i would like to ask you ,is it ok for you if i just refund your amount and than you place a new order with desired id ?
2279333289: That'd be fine
Emma: please wait.
2279333289: Yes
Emma: please verify your last 4 digits of visa card.
2279333289:****
Emma: ok
Emma: Your bio ware points are refunded and you will get it within 5 to 5 working days.
2279333289: Alright thank you.

Atleast this genius thought to do the refund. After an hour and some of "Fixing" it...

Modifié par Setz69, 19 août 2011 - 04:52 .

[dynastyhan]

hah , that sounds like some trouble i ran by months ago with my cell phone company.

[odinkal]

Hello Everyone, I am having trouble with Legacy. I have downloaded and installed it with no problem, but when I run the game I do not see the statue in the location it should be in the house. I exit out and check for the game in "Downloadable content" and I do see it there but when I select it it says "Version Number is Unathorized. The Release date is 8/3/2011. Does anyone know what is going on?

[mcsupersport]

You have to connect it to the account you bought it from, ie enter the bioware/ea account name and password ingame to connect it to the server to prove that you actually bought it. For some reason it isn't connecting and getting authorization, which could mean you bought with a different account, firewall blocking, you clicked play offline, or any of a number of other issues. So double check that you are logging into your account here ingame and it should correct the issue.

edited to add..................
If you are using any special characters in the password, #$%^@ it will NOT work in game, thus not allowing you to link up and authorize the dlc.

Modifié par mcsupersport, 25 août 2011 - 04:31 .

[aries1001]

The statue is upstairs (not the bedroom), but the other way. If you stand in your mansion facing your desk, you'll need to go to the left (or right?). Back there, there will be a room with some stairs and a landing. Please go up the stairs and the griffon statue should be there. If it isn't, then you have a problem.

And sometimes, you'll need to logout and login again to make the game recognize the dlc.

As for EA support, please remember that EA support probably have a 1) a manual they go through and probably are somewhere outside the US.

[odinkal]

mcsupersport wrote...

You have to connect it to the account you bought it from, ie enter the bioware/ea account name and password ingame to connect it to the server to prove that you actually bought it. For some reason it isn't connecting and getting authorization, which could mean you bought with a different account, firewall blocking, you clicked play offline, or any of a number of other issues. So double check that you are logging into your account here ingame and it should correct the issue.

edited to add..................
If you are using any special characters in the password, #$%^@ it will NOT work in game, thus not allowing you to link up and authorize the dlc.

Thanks for you help, sounds like you hit the nail on the head as I am pretty sure accounts are different.  I'll try to connect ingame (I need to figure that out).  Thank you.

[odinkal]

OMG....Aries1001, Thanks again for you quick feedback.....It worked!