4 réponses à ce sujet

[GnosticAtheist]

I just purchased Wardens keep. The "dowloadable" tab says it is unautorized. I have tried relogging, does not help.

A guy appears in camp but dialog with him leads to a "download content" box. I already have that content installed and paid for. What do I do?

I use version 1.04.

[chance52]

http://support.ea.co...detail/a_id/218

-OR-

http://support.ea.co...after reinstall

Happened to me after I uninstalled Dragon Age:Origins and then installed it again. Now I have to do this every few months. Game companies are so worried about people stealing their games and pirating it that they put in security features that largely prevent people who legally paid for the game to actually play it.

When contacting EA chat help though they are always super nice and mostly very helpful but trust me, they will point you to those 2 links over and over and over saying that is the solution to the problem. Even when it isn't and convincing them that you took those steps and it didn't work is a chore and a half.

Because there is a third solution to your problem if the first two links don't work that requires a file called DAUServiceDiagnostic_beta.exe

Here is an excerpt from my chat logs that should help you

EA Support: did you purchase the disk version or the digital version of the game
2362525041: digital
EA Support: Steam or EA download manager?
2362525041: EA
EA Support: ok
EA Support: Can you download and run this Diagnostic application -
EA Support: http://supportfiles....nostic_beta.exe
2362525041: yes did that too, just ran it again and got this
2362525041:

[Friday Apr 22 10:08:38 2011] Summary:
[Friday Apr 22 10:08:38 2011] - Dragon Age CD Key is missing from the registry
[Friday Apr 22 10:08:38 2011] - Dragon Age Updater files were found
[Friday Apr 22 10:08:38 2011] - Dragon Age Updater files were up to date
[Friday Apr 22 10:08:38 2011] - Dragon Age Updater service is installed and ready for use
[Friday Apr 22 10:08:38 2011] -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
[Friday Apr 22 10:08:38 2011] | Dragon Age Origins Service Diagnostic 1.04.6.8 finished
[Friday Apr 22 10:08:38 2011] -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

2362525041: I also took these steps to solve the problem
2362525041:

-Then go to Services.msc (Control Panel / Admin / Services)

-Refresh services list.

-Find "Dragon Age: Origins - Content Updater" on the list, right click, and "Start" it.

-Load up game, log out (if logged in), log in - all content should be authorized.

2362525041: but that worked for one session, now its back to not being authorized

Basically now my DLC will work for a random period of time then stop for no apparent reason and I have to take those steps again. This solution is like the first one but for some reason needs that diagnostic file to make it work, which is odd because it appears to just inform you of the error rather than do anything about it but when I try to skip the DAUServiceDiagnostic_beta.exe step at the start of the process it doesn't work.

Note, for me, Dragon Age: Origins - Content Updater wouldn't always appear or it would be called something different but always had Dragon Age in the title.

It does look like the old link I got

http://supportfiles....nostic_beta.exe

doesn't work anymore so you may have to contact the customer support online chat to ask for an updated link.

Good luck!

[GnosticAtheist]

Thanks a lot! I will try when I get more time on my hands. Its really retarded that they cannot fix it. If I dont get it working there is no way I am going to buy more DLC's. Obviously.

Again, thanks for your time and excellent help.

[GnosticAtheist]

Problem solved! Not only that, but the stone prisoner I had forgotten about (redeem code) installed as well! Thanks!

[chance52]

Glad you got it working!

It took me days of chats with EA before we figured out what to do!