8 réponses à ce sujet

[Arcling]

I've registered the game and the dlc code on my account and after logging in the game it still appears as "unauthorized". After reading this topic http://social.biowar...8/index/5151520 I tried to wait several minutes but game still lists all dlc as unauthorized and there is no way to download it. And yes, it appears on my registered game content list. What should I do?

[sami jo]

See the solution round-up pinned to the top of this forum. If you require further assistance, please see the read first topic also pinned to the top of this forum for posting guidelines. A number of things can cause DLC issues, so without further information, no one can assist you.

[Arcling]

Let me know if this is enough though I doubt it's related to hardware as the game works perfectely.
What edition of the game you have (original release or Ultimate Edition)
-Ultimate
The format of your game media (retail disc, EA Digital Download, Steam, Impulse, etc.)
-Retail
What patch version you have (see below for help)
-1.04, it came with this version.
Your hardware specs (see below for hints finding these). Please include :

processor type and speed (example: Phenom II X4 3.4Ghz)
-i7 875k 2,96 GHz
amount of system RAM (example: 4GB)
-6GB
your display adapter type, its RAM, and its driver version (example: GTS 450 1GB, driver 271.41)
-NVIDIA GeForce GTX 470 1280MB , 271.41

your sound adapter (example: VIA HD Audio)
-Urządzenie zgodne ze standardem High Definition Audio)

Your specific version of Windows, including if it is 32 or 64-bit (example: Win 7 Home Premium, 64-bit)
- Win 7 Professional, 64-bit

If you have any third party mods installed
-None.


Finally... a complete description of your problem, including what steps you've already taken to resolve it
-All my DLC's appear as unauthorized. I tried to login and off several times on my account in game and they are still unauthorized. I am only able to play vanilla Dragon Age and expansion without dlc's as if I didn't have them. All my dlc's appear on my this Bioware site (code registered without problems) but when I run the game and check the list I can't download anything there, it's unauthorized as I didn't have them.

What is the nature of the problem you are seeing?
Example: No sound during a particular scene.
-Unable to download any dlc from game menu.

When did the problem start occurring?
Example: Every time you perform a certain action, after a certain number of hours of play, after downloading the latest DLC.
-Since the installation.

How frequently does this problem occur?
Example: Once but it hasn't repeated, only when I launch the game, only when I reboot, every time I play.
-All the time.

Where in the game does your problem occur?
Example: Is the problem happening for a specific scene, place, or throughout the entire game?
-Since the beginning.

What are the steps in replicating the problem? As much as possible, try to describe exactly what you were doing when the problem occurred.
-None, from the beginning I can't have dlc's.

Have you modified your game in any way?
-No.

Modifié par Arcling, 22 août 2011 - 06:08 .

[sami jo]

Thank your for a complete problem report, but it appears you haven't checked the solutions round-up thread. There are multiple things that can cause DLC to not authorize correctly, from blocked firewall ports or competing protection software to passwords containing special characters to daupdater service not starting to not running as administrator. You will need to check that thread and go through the solutions. If you require help with the directions in one of them or if none of those things work, then ask for help. I say this not because we are unwilling to help but because it is the fastest way to get you up and running. If you are uncomfortable with that, you can try the 1.05 beta patch. It resolves all DLC authorization issues but can cause long load times. Information and link to the installer are in the 1.05 beta patch thread also pinned to the top of this forum.

[Gorath Alpha]

Arcling wrote...

I've registered the game and the dlc code on my account and after logging in the game it still appears as "unauthorized". After reading this topic http://social.biowar...8/index/5151520 I tried to wait several minutes but game still lists all dlc as unauthorized and there is no way to download it. And yes, it appears on my registered game content list. What should I do?

Your comment to a new member seems to hint that you have forgotten the nature of the forum.  It is just gamers here, with very, very few exceptions. 

social.bioware.com/forum/1/topic/58/index/5151520

Official support is on EA's help pages, linked from the Help Column at the bottom of every page. 

Modifié par Gorath Alpha, 03 septembre 2011 - 07:26 .

[Arcling]

This is old topic anyway. Here is the current state of my problem: http://social.biowar...8/index/8257805

I doubt I will get any response from EA. I'm writing here because I need help from someone else. They used to ignore my previous problems most of the time.

And no, 1.05 beta patch isn't real solution as it introduces longer loading times and some other new bugs...

Modifié par Arcling, 03 septembre 2011 - 08:11 .

[sami jo]

BioWare is part of EA. This is a peer support forum. Official game support is provided by EA.

[Arcling]

Copy/paste message from EA won't solve my problem... I guess I will have to give up.

Modifié par Arcling, 03 septembre 2011 - 08:20 .

[sami jo]

Your solution is in the second thread you started and was also in the solutions round up thread the entire time.