24 réponses à ce sujet

[_Lamia_]

Okay, so here's my problem. I decided to reformat my laptop due to an old installation of XP Pro SP3. After I installed it, I updated my drivers, and everything was hunky dory until I reached NwN' disc and it wasn't reading the disc at all. I hear a few clanks and then that's it. No disc in the drive according to Windows. This was a whole "o.O" moment for me because I had rei-installed it on my desktop for nostalgia and I've had it installed numerous times on this laptop. So I tried doing the thumbdrive trick and then the autorun finally popped up, after I had to force it to pop up (i.e. clicking). It's Diamond Edition. Anyways, the autorun popped up, music played and then quicky realized there was nothing in the buttons where it SHOULD say "Install" "Exit". I had to ctrl+alt+delete into the task manager and end the process because there was no way to quit the application. Then I ran the setup. The InstallShield came up saying it was preparing to install, then a text box popped up saying "Information!" and following that small short box I had an "Ok" button. No other dialogue. Just -that-. So I did some digging, and all my efforts have seem to be exhausted. I tried updating Windows Installer, my DVD/CD-RW drive, switching the disc drives to one that I know for sure works, nothing. The only disc out of my many many discs, NwN isn't read or recognized and I can't figure out why.

Here's my System Specs of everything on this ancient computer:
Windows XP Professional SP3
Intel Pentium 4 Processer
512 MB of ram
Disc drive is TOSHIBA DVD-ROM SD-R9012
ATI Radeon Mobility 7500

The laptop is an IBM ThinkPad T41 (to my knowledge, it's refurbished and that's what it says on the display screen, or at least the original had said, but it's of the T40 series for sure as the parts are interchangable).

I'm not sure if you need dxdiag or not, but if you do, lemme know. I'm scratching my head right now being the fact as this has never happened before and I'm just in a mood. Any help is much appreciated!

[SuperFly_2000]

You do know that you can buy the game, quite cheap, (for download) at GOG.com right?

http://www.gog.com/e...diamond_edition

Modifié par SuperFly_2000, 26 août 2011 - 12:35 .

[NWN DM]

Could simply be that disk is toast... it happens.

GoG is a great alternative (link provided in post above).

[UrkOfGreyhawk]

I've got one of those disc repair kits. It can fix pretty much any disc that's not scratched completely through, but they cost a lot more than a $10 GOG download.

[_Lamia_]

Sadly it's not the disk because it installs on other computers. And I've tried buying it from GOG after I posted, I get the same issues above. Plus I even tried copying the files from the disk to a flashdrive, installs on other computers andthis laptop which has had NwN on it before, it still didn't work. The only thing I can think of is somehow something changed either registry wise, or something's up with InstallShield. So basically I know this.

1) It's not the disc because it installs on other computers flawlessly and it's in good condition.
2) It's not the drive because it can install other games and software flawlessly (Morrowind, webcamera software, etc)
3) GoG throws the same issues while trying to install.
4) Copying files via thumbdrive, same issues as above.
5) Tried my friend's NwN disc, same issue.

It's either that or some reason my drive isn't reading the format of the disc, which I'm not sure how to fix that. Tried uninstalling the drivers, reinstalling, even tried other drivers. Got the same result. Which is why I think it's InstallShield or a Registry thing. =/

Modifié par _Lamia_, 26 août 2011 - 03:36 .

[Birdman076]

When you reinstalled xp did you do a quick format? I've seen it a few times on a quick format residual registry entries and core windows files were still on the system and causing corruption and in a few cases the same issues which necessitated an install in the first place.

[_Lamia_]

Nope. In fact I had to delete the partition because of a corrupted installation of Windows. I would blue screen in the middle of re-format and that's what the guy I take my computer into told me to do. Everything was working like a charm after that until I went and tried to install NwN. o.O

[HipMaestro]

What version of DirectX are you running?

Are you using the same drivers for video/sound that you did before the reformat?

Bear in mind that I am clutching at straws and would be just as dazed and confused as you are placed in the same situation. 

[_Lamia_]

DirectX 9.0c and the same drivers for video and sound. Even tried changing those last night and no goats. I also installed it on the laptop through copying the directory from another PC and the game at least RUNS. However it still doesn't fix the issue of the disc. I was brainstorming last night thinking it might be the disc format and the way the images are read through the disc, but I've no idea how to fix that. But then that doesn't explain how it wouldn't install from a flash drive ir GoG's installers.

[HipMaestro]

_Lamia_ wrote...
DirectX 9.0c and the same drivers for video and sound. Even tried changing those last night and no goats. I also installed it on the laptop through copying the directory from another PC and the game at least RUNS. However it still doesn't fix the issue of the disc. I was brainstorming last night thinking it might be the disc format and the way the images are read through the disc, but I've no idea how to fix that. But then that doesn't explain how it wouldn't install from a flash drive ir GoG's installers.

The directory you copied, was it already updated to v1.69 when you retrieved it?  You may want to pay a visit to the registry to make sure it is pointing to all the correct places on the drive.  Occasionally (not intimating this is the case with your set-up, though it is possible), old registry values are not cleared out completely and then when you try to re-install you force the CPU to pick from a duplicate set of keys.  I'm not sure if a reformat wipes the registry along with the drive itself.  You may want to check it anyway.

edit: Blast! I just noticed Birdman mentioned the same thing.  So definitely check it then.

Modifié par HipMaestro, 26 août 2011 - 06:40 .

[_Lamia_]

When you delete the partition it deletes pretty much everything. It was updated to 1.69, which it runs just fine. The registry shows that it's not installed like it should. You'd have several subfolders under NWN and I just got the NWN and a few strings in there. So it shows that it never was installed, rather it shows that it was more or less copied (from what I understand). The NwN that I copied over runs and I can play it, in fact I'm in Amia now, but I still don't understand why it won't read the NwN disc. It makes nooooooo sense. xD

I dunno if anyone's ever had an issue like this. Been searching and I found something that might sound like my problem, but with the bioware forums down I can't seem to see everything, only what's been cached by google.

Edit: And no, I didn't quick format. I always use the longer, normal format.

Modifié par _Lamia_, 26 août 2011 - 07:04 .

[Lord Sullivan]

Do you have other oldies (old video games) CDs around the same time of NWN's release or prior?

I you do, try installing them.

[_Lamia_]

Yes, and they installed correctly without a problem.

[Lord Sullivan]

Then I guess your laptop's Optical drive gets a rash when trying to read NWN's CDs for some reason.

Cause, with the clues you've provided, it just doesn't make any sense what so ever. I have XP updated to SP3 and I never had any problems installing NWN, in fact, I never had a problem installing NWN on Vista either, while quite a few people apparently had problems on Vista.

[HipMaestro]

Lord Sullivan wrote...

Then I guess your laptop's Optical drive gets a rash when trying to read NWN's CDs for some reason.

Cause, with the clues you've provided, it just doesn't make any sense what so ever. I have XP updated to SP3 and I never had any problems installing NWN, in fact, I never had a problem installing NWN on Vista either, while quite a few people apparently had problems on Vista.

I would have suggested cleaning the optical drive or swapping it out but the OP claims to have had the same gliche trying to install the GoG version on this machine.  So, apparently it involves how the code is being translated by his CPU.  I still suspect a corrupted registry myself and would take the time to set it up properly.  Either the wipe was not complete or some infection occurred after the reformat.

I have experienced some apparently-unexplainable gliches with a musical CD which skipped one track on one player but played fine in all others but that won't explain installing from a file directly on the harddrive.

Sounds like the OP has entered the Twilight Zone

Modifié par HipMaestro, 27 août 2011 - 01:01 .

[_Lamia_]

Well that's why I did some research and tested a bunch of things. Everything installs fine other than NwN, which there's something different about the format in the way everything was compressed in InstallShield. Which that I'm not sure how to fix. It's not a disc error because the drives are working properly like I said in the first post. "I tried updating Windows Installer, my DVD/CD-RW drive, switching the disc drives to one that I know for sure works, nothing. The only disc out of my many many discs, NwN isn't read or recognized and I can't figure out why." It could be InstallShield registries as well, though I don't know much about those.

And LordSullivan, it's not the optics because I've had installed NwN on this laptop with the same setup before, no issues. This is a freak occurrence. It sounds more software related than hardware the more I think about it and troubleshoot the system.

[kalbaern]

Everytime I've seen someone with this problem, it has been a registry issue. Unistall NWN and then do a search for any files with NWN in their names. If you let your computer do a thorough search, I bet you'll find at least one old and hidden registry. Delete it and reinstall.

[_Lamia_]

kalbaern wrote...

Everytime I've seen someone with this problem, it has been a registry issue. Unistall NWN and then do a search for any files with NWN in their names. If you let your computer do a thorough search, I bet you'll find at least one old and hidden registry. Delete it and reinstall.

Clean installation of Windows as well as a new partition created. It's not installed via disc. When it's a clean installation, even registry wise, and hen you delete a partition, all data (including all registries) on that deleted partition or logical drive is lost according to Windows. So there weren't any registries from the clean registration being the fact that since this deletion of the partition/and reformatting, NwN has not been installed via disc at all, so there won't be any registries unless you copy the files over from another computer's directory. Safe to say, from the hoops I had to jump through to get the OS stable, this doesn't work for the issue I'm having. Thanks for the suggestion though!

[_Lamia_]

Still having the issue. Any other suggestions? Totally clueless still.

[kalbaern]

If you have it installed on a laptop already, have you tried just copying it from your laptop directly onto your PC using a direct cable?

[Birdman076]

_Lamia_ wrote...

kalbaern wrote...

Everytime I've seen someone with this problem, it has been a registry issue. Unistall NWN and then do a search for any files with NWN in their names. If you let your computer do a thorough search, I bet you'll find at least one old and hidden registry. Delete it and reinstall.

Clean installation of Windows as well as a new partition created. It's not installed via disc. When it's a clean installation, even registry wise, and hen you delete a partition, all data (including all registries) on that deleted partition or logical drive is lost according to Windows. So there weren't any registries from the clean registration being the fact that since this deletion of the partition/and reformatting, NwN has not been installed via disc at all, so there won't be any registries unless you copy the files over from another computer's directory. Safe to say, from the hoops I had to jump through to get the OS stable, this doesn't work for the issue I'm having. Thanks for the suggestion though!

Based on this statement I would lean towards a hardware related issue like say memory or something else causing a hang at that point in the installation. Barring that I would check windows updates and see if you have the latest installer version, its a long shot but who knows if there is any association with the NWN installer and windows installer. Logic would say no because NWN has been out for 10 years and worked with windows 98 installers but who knows, Windows updates could have screwed something up just as Nvidia drivers did for over a year while the finger pointing went on about who's fault it was before they addressed the issue.

Pop the memory out and blow out the slots with some canned air. If you have multiple modules try installing NWN with one in place, if that doesn't work try putting only the other one in and installing again. Make sure after each install fails you check to see if an NWN folder has been created, if it has delete it and any other traces of NWN on your computer.

As far as no registry entries, it is entirely feasible there are registry entries if the install got to that point before locking up. Again, check the whole computer for NWN entries and delete before reinstalling.

[ShadowM]

Here a little trick I did with a friends computer who did not even have CD/dvd drive. Hook up to network with the friend or other computer go in and have the computer who drive works and share that drive. The computer that cannot use a disk drive goes to their shared D drive and install through the network. Hope that might help, since I just glanced at the topic.

[_Lamia_]

kalbaern wrote...

If you have it installed on a laptop already, have you tried just copying it from your laptop directly onto your PC using a direct cable?

It's my laptop that it won't install on and that's how it got on my laptop, it doesn't solve the issue with the CD Drive which if it's doing it with NwN, it's bound to do it with another disc and I don't want to jump through 30 hoops every time I want to install something that's similar to NwN. The issue is installing the game via CD and the CD's fine as I've stated in other posts that I've installed during this whole ordeal on other PCs as I've stated in earlier posts.

Bridman076: (Edit) Nothing in Windows Update of an Update of installer versions. I can try again though.

ShadowM: That doesn't solve the issue of installation wizards not working and it doesn't work being the fact that it's something to do with the software. Anytime when I click the autorun, no install or exit buttons. (That's not a hardware issue, that's software) Anytime I click on the setup, the same dialog box with Information, the ok button, and nothing else. So my deduction is InstallShield, but how to fix that I'm not sure.


General: f anyone has any ideas of what I can do with InstallShield please let me know. This problem is becoming more than just a headache.<_<

Modifié par _Lamia_, 02 septembre 2011 - 08:49 .

[_Lamia_]

@Birdman076 Nothing new updates wise. =/

[Birdman076]

I never got the windows installer update via windows updates, it always popped up on some game or program install saying I needed the latest windows installer in order to proceed and then linked me to a microshaft page to download and install it.


http://support.microsoft.com/kb/942288

As I said it is a long shot, but hey it may help.