2 réponses à ce sujet

[Prolim]

Hello,

As the title says, I had to make a new account because my
old one won't log in.  Every time I try to log into the server, I put in
my email address and password correctly, but it takes me to new account
set up.  I fill out the options then click next but that fails because
the email address is already associated with an account?  I know I had
an account with that email address, and it did work at one point,
however now when I try to log in, apparently I have to re create the
account, but i can't since the email address is already associated with
the old account!  So, I made a new account, but now all games and things
I had on the old account won't transfer to the new one, or I don't know
how to do that.  I went to the profile thing on ea.com and checked to
make sure the account works and it does, but it doesn't work here.  At
the bottom of the create new account screen, and this hasn't happened
before when I used to log in, I was able to log in just fine, are these
words:

You are logged in with your EA account. Please fill in some additional fields to proceed.

I hope I have explained things well enough so I can get some help, and get the old account restored!

My old account got hacked so if possible i would love to get all my old information / dlc's etc transferred over to this account considering i've spent over £200 on bioware games :|

[Jesse Reid]

So do you have DLC under two different accounts? Or just the one? If you are trying to merge accounts and their DLC that is something only support can do. If you are trying to change emails on accounts that should be something you can do yourself.

I'm also not 100% sure but I don't think the SWTOR website uses the same login system we have here on Social. I believe they have their own user database while we use EA accounts.

[Jesse Reid]

Send me a message with your email addresses. I can look up the details on each and try to sort it out. I can't change anything but I can probably help explain the issue so if you go back to CS you can hopefully help them understand.