8 réponses à ce sujet

[Kahiara2]

Guys I am so upset right now. I am distraught,

I've spent the last 2 hours trying to get hold of an advisor who can help me and I keep being cut off or talking to someone who can't understand english and wasted the first hour not addressing my problem!

Approximately 7 hours ago I tried to buy from the ME2 store. I clicked "Buy Now" and was never given the popup/redirection which says something like you need Bioware Points, pay now... all that happened when I clicked Buy Now was I was transfered to the page with the list of everything I already have in DLC for ME2 and DA:O and DA:A. As a result I clicked the Shadow Broker DLC link 3 times to try and get the popup up - it didn't happen.

I thought that link was broken so I tried the Arrival and Overlord DLCs and clicked them once... still not pay now - only taking me to my DLCs. I figured it was odd but there was nothing I could do. No payment had gone and no confirmations and no emails, so i figured the website had a problem.

I try and login to DA:O tonight, and it tells me my account is banned! Please help me, I've done nothing wrong! I am so upset. I've been with Bioware for over 10years. I've never done anything wrong. I've never committed fraud, I never would and I wouldn't have a clue how to either. I am a strongly moral person - if I see someone drop their purse I tell them, if they drop change, I tell them. I'm not vindictive, I'm honest and hard-working. My account is part of my identity. It may seem pathetic but that name means a lot to me. Games provide a distracting from life for me, they give me some joy in an otherwise horrid existence. I paid for everything on my account, I have had this account for years, from the original Bioware forums to here. It's not fair I lose my account for TRYING TO BUY A DLC. I am prone to stress and I can't believe this. For the rest of my life are they telling me I can't use my identity? I don't want to be marked as a fraudster I can't believe it. I wish I'd not tried to get the DLC... if I'd have known...

I'm so upset and it's Sunday - I can't get any help. I've been trying to contact someone at EA for 2 hours now... affter the first hour my tier 2 live chat cancelled when I became top of the queue. Spent an hour with another advisor who didn't even read what I was saying. Have been waiting another 20minutes... and probably another hour to perhaps be cancelled again!

Someone please help me! I've bought so many Bioware games in my time (BG, BG2, ME, ME2, KOTOR, DA:O, DA:A). I have the BG on its own, BG with Swords Coast, BG SOA, BG SoA and ToB Collectors, BG1 and 2 Compilation). Please don't let this end like this. I did nothing wrong! I won't let this go. On the principle that I've done nothing wrong. I've been made a victim in my life enough times, and without seeming too extreme - I know it's not the end of the world, but why should I suffer when I've done nothing wrong? If I accept that - then it's to accept I don't matter, and if I accept that I don't see the point in my existence. People say to let things go - but sometimes you have to stick up for yourself. I'm most devastated by the account loss. Of course I want my DLCs back too - but the most important thing to me is that account. That is embedded in who I am. I'm not going to get a new email and have to use this new thing through no fault of my own. Please, I'm actually begging you to help me.


Any moderators or developers, or head of EA, anyone... please help fix this. It is not fair or right that this has happened. I did nothing wrong. Please. The username is "Kahiara".

I will update this thread if anything changes with the EA live chat, but I'm fully expecting to be cut off again, as has happened to others and myself several times.

PS: Please help me Maybe I'm deranged I don't even know, but that account is part of me, I need it. I'm trying to find out who I am in a world that doesn't care if you live or die, and through playing games it's an outlet to discover what matters to me and an escape. If I have to login with another account - it's like cutting off the part of me that played BG back in 2000. I had such fond memories of chats on the Bioware forums on my account and I want that back. It's my unique name, mine.

[Kahiara2]

What also upsets me is I always wanted to work at Bioware in the future... now I'll be the girl who "committed fraud" or "the girl who sued" them/EA. I'm so unhappy

[Kahiara2]

Just thought of this whilst talking with an advisor: I bought the Kasumi DLC in the last week (12.09.2009 UK - 12th September) and it is paid for and completed and Paypal can verify. If I were a fraudster it would make no sense me paying for it and then trying to do something fraudlent with Bioware Points a week later.

Please help me when you read this. I've been told Fraud Management will be reading this thread,

Also I will aid in fixing this in any way I can. I was using Mozilla Firefox (the newest version) at the time. Windows 7 64bit. Anything you need. I just want my account back I can make sure I have Bioware points before trying to buy DLCs. I can avoid ever looking at a DLC for ME2 again... I just want my account back. I've been a member since 2003, in good standing. You can check all my old posts... I must seem so pathetic but this really means a lot to me. It's my identity everywhere.

[Kahiara2]

The more I think about it the more ridiculous it is. How can I be banned for clicking the buy now button 5 times with 0 BWP. I wanted the popup which says 'topup your BWP' and then was going to click purchase with paypal as I did last time. The website errored and kept sending me to my own DLCs, and I have my account banned? Nothing was bought or lost by Bioware - and no money was lost by me. How on earth can you have fraud with 0BWP when you paid for a DLC the week before! You wouldn't pay for one and then try and commit fraud... and are they serious... after spending so much on Bioware games, why would anyone then try and fraud with 0 BWP. I know I'm repeating myself but I am not taking this well. I don't like that my name has been flagged as possible fraud. It is mentally agonising to cope with and know my identity for 8 years on the forums could be gone for nothing. I won't accept it. Please help me ASAP. It's not fair at all. I even pinpointed the time it happened - it's not a bot or something or whatever commits fraud and causes those captcha boxes, I was there and simply trying to pay for a DLC! It happened at approximately 18.38pm GMT (between 18.30pm and 18.50pm).

Please Bioware/EA, this is really distressing me. I don't deal well with stress.

[Kahiara2]

(Edits: for issues with text colour)

Also the TOS:

8. Cancellation and Suspension. We can cancel or suspend your access to BioWare Points, the Dragon Age: Origins Store, the Mass Effect 2 Store or your EA Account, in our sole discretion and without prior notice, if (a) you fail to comply with this Agreement or our Terms of Service]( if we otherwise suspect fraud or misuse of BioWare Points, the Dragon Age: Origins Store, the Mass Effect 2 Store or any other unlawful activity associated with an EA Account membership registered to or used by you

What suspected fraud or misuse can I be guilty of when trying to buy BWP. How can I misuse points I don't have. And how on earth you can commit fraud with 0BWP is beyond me. I simply tried to buy a DLC and the link didn't redirect correctly! It worked fine the last time I paid for a DLC on the 12th, but didn't on the browser the next time. I never got taken to the buy Bioware Points page!!!!!! Maybe review everyone trying to buy on the website at that exact moment? Maybe others had the same problem. But how on earth does clicking 'buy now' = I'm trying to commit fraud?!!!!

Definition of fraud: (dictionary.com)
1. deceit, trickery, sharp practice, or breach of confidence, perpetrated for profit or to gain some unfair or dishonest advantage.
2. a particular instance of such deceit or trickery: mail fraud; election frauds.
3.any deception, trickery, or humbug: That diet book is a fraud and a waste of time.
4.a person who makes deceitful pretenses; sham; poseur.

In what way can you trick a website into giving you something for free? Don't be ridiculous! Every website, when you click buy now, redirects you to a payment page. They don't give you something and then ask you to pay - so how on earth could I be trying to commit fraud?

I am really upset. I am so sorry to keep posting, but I want EA/Bioware to know I won't let this go. I'm innocent and I will fight that as long as I have to. This is my account, I did nothing wrong, and I would like this resolved as soon as possible. I also don't want this to ruin my career chances as I may never be good enough to work at Bioware - but if I am, it may affect my chances having this unfairly marked on my account! That's a lifetime dream slashed for nothing! For trying to give Bioware money!

I'll try to stop posting and I'm sorry, it's just my only way of coping right now. I really don't like being accused in the way I have and having my identity and items taken away so wrongfully. Bioware's games teach us to be better - to strive for justice and humanity, and that we are something greater than ourselves. That there's a whole world outside of each individual - full of experiences and cultures, hope and acceptance. Don't let us down EA/Bioware.

Modifié par Kahiara2, 18 septembre 2011 - 03:59 .

[Kahiara2]

If it is relevant my account became an Origin account yesterday just before I tried to purchase the DLC - perhaps this caused a problem also.

Also: If you check my account name "Kahiara", just google me. You can see I am a respected member of many communities. I wouldn't sacrifice my Bioware account when I use this alias everywhere and have a 280,000+ youtube video. It's also registered to my university - if someone was going to commit fraud it's pretty stupid to use an alias with your real name linked to it - and considering my payment details have been used with the account - it's still really stupid. Please resolve this, it's driving me nuts. It's not that I'm not a patient person - but this is relatively serious and it's very stressful having it as 'pending'. I like to sort things out and resolve them asap.

This should be all the evidence and tenfold more that proves this is a mistake from something - god knows what. Please help restore my account before I go mad... I just can't thinking about it. I've invested so much time into my name. It's really bothering and upsetting me

Modifié par Kahiara2, 19 septembre 2011 - 01:01 .

[Kahiara2]

http://social.biowar...49695/1#8356625

I am not the only person who has had that installed DLC redirect either! It is obviously a website fault now!

[Kahiara2]

UPDATE:

My ea.com account has been given back to me and I can login to ea and the ea live support chat with it.

HOWEVER:

I still have 3 problems. I apologise again for reposting... but as my thread is the top thread currently, it does no harm. Also it acts as written documentation for my sanity and for both mine and EA/Bioware's records.

My case has been closed, however I need it reopened as I believe the unbanning is incomplete (maybe a MODERATOR can help me?)

1. I cannot assess my case files to see what was decided on (no record of a case in Origin). However, seeing as my ea.com account is released, I am happy to see that EA.com believed me and are helping me get everything back... however, as I don't know what is in it... I don't know if anything was said in relation to:

2. I cannot login to the Bioware forums with Kahiara still. It says "Your EA account is not supported or has been disabled"...

3. I cannot access my DLCs in DragonAge (and I presume ME2 also).

As a result I believe my ea.com account has been unbanned, but my Bioware account still needs to be unbanned. It would explain why both aren't working as they could well be linked.

Hoping ea.com can help me and will try and talk to them again via live chat today and phone... but I needed to post this to be thorough and in case anyone else knows of a solution before I do... as I expect this will take another 24hours at least to sort... (but hey, I'm open to being proved wrong )

Thanks ea.com for unbanning but please help finish the job. My main interest in games are Bioware's and whilst EA makes great games too, Bioware is the focus of my account.

Best wishes,
Kahiara

---

UPDATE 2:

Apparently according the the records the new Case ID I was given as my case was 'closed' says nothing in regards to the TOS (I am now presuming I was banned on the suspicion of fraud of BWP as is said in the ToS - although, as I've shown, it was a result of a system glitch or something more technical than I know, but in no way my actions).

So according to EA live chat, I haven't been unbanned at all - and that the Bioware account and EA are essentially the same (although I personally think they differ as I think I have different passwords and if not one is a "master ID"?

So I currently have my ea.com back - but not Bioware.

I'm being reescalated to an email team who will liase with fraud management - and trying to contact the person who said my case is now closed.




After all of this I'm going to be too damn scared to go near that DLC shop again... It's really unfair as I really want to get one of the DLCs so I don't have to replay the game (I haven't the time) for the 220xp I need for level 30... I hope level 30 was worth all of this -.-

Modifié par Kahiara2, 21 septembre 2011 - 02:37 .

[Kahiara]

YAY! I'm back

Sorry for all the ramblings everyone... but I love my Bioware games and my account name... I need it for SWTOR!

I'm just going to summarise what's happened, although there may be a few loose ends like emails I might receive - but I am back (and so happy to be )

1. My ea.com and bioware account (and game access/DLCs are back)
2. When talking to an advisor on ea chat on the 18th (Vineet) he misunderstood that my account was banned after I tried to buy a DLC, and so gave me a DLC code instead of addressing the banned account. I contacted someone today (Dilip) on chat, who said I could keep this code. I wanted to put this here just to again be thorough and make it clear that I'm not trying to do anything untoward and that I'm very honest about everything.

3. A big thank you to those who read this thread from support and helped me out! I'm not sure if you ever will read this thread again, but it is really appreciated. If anyone wants to lock/delete this thread you can. If it's helpful to others keep it here...

I was told the main problem was myself clicking the buy now button so much - but the problem for me was it was loading my installed DLCs - so for me there had been no sign of a payment page for it to flag warning bells. It was redirecting me straight to the installed DLCs no matter how long I waited... if that helps anyone or needs flagging up/address (I was using Firefox which has been fine before) then it's here to be read.

Thanks everyone for putting up with all my posts! I'm so happy I can continue playing my games now