Modifié par sycilburiz, 04 octobre 2011 - 04:34 .
Not researching, i want a phone number now.
Débuté par
sycilburiz
, oct. 04 2011 04:29
#1
Posté 04 octobre 2011 - 04:29
sycilburiz
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Either my money back or compensation will be required. i shouldn't be spending 3 hours trying to FIX a god damn game that i just downloaded. Unautherized content - ultimate pc edition Download.
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#2
Posté 04 octobre 2011 - 05:18
ShinsFortress
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Then this isn't the place to do it. I'm not sure what the procedure is with Steam or other digital downloads without a physical disc (don't like the platform myself), but if you bought it on there that is your point of contact. Or Electronic Arts. This is a peer to peer user forum.
#3
Posté 04 octobre 2011 - 06:36
Moondoggie
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Theres a million and one solutions on this forum for the exact problem you are having. Which can be found with a simple google search. You can also find solutions to several issues on the very detailed solutions round up. People spend their time writing up solutions to problems the least you can do is read them.
Or you could sit there and not play. Your choice.
Since you want a number how about 1-800 GROW UP PLEASE
Or you could sit there and not play. Your choice.
Since you want a number how about 1-800 GROW UP PLEASE
Modifié par Moondoggie, 04 octobre 2011 - 06:38 .
#5
Posté 05 octobre 2011 - 12:28
Fallstar
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If you purchase a product, you should not have to spend an hour authorizing the dlcs yourself unless the game has a warning printed on it or documented in the manual - which these issues aren't. Otherwise, the OP is perfectly within their rights to request a refund from their retailer/where they downloaded it from and to make a complaint direct to Bioware. I recently purchased a faulty TomTom from Comet - I obtained a refund from Comet (the retailer) and made a complaint regarding the faulty product to TomTom (the designers). The analogy applies to video games.
#6
Posté 05 octobre 2011 - 04:08
mcsupersport
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DuskWarden wrote...
If you purchase a product, you should not have to spend an hour authorizing the dlcs yourself unless the game has a warning printed on it or documented in the manual - which these issues aren't. Otherwise, the OP is perfectly within their rights to request a refund from their retailer/where they downloaded it from and to make a complaint direct to Bioware. I recently purchased a faulty TomTom from Comet - I obtained a refund from Comet (the retailer) and made a complaint regarding the faulty product to TomTom (the designers). The analogy applies to video games.
True, to a point, BUT.......
1) This is a user forum, and all such issues would be between either the seller or EA, which would be contacted over at EA.com.
2) Now the issue with authrozations is a game wide issue for Ultimate edditions, BUT there is a Beta patch available to fix it. Also game issues greatly depend on the machine you are running it on, as such so far I have been EXTREMELY lucky with my games in NOT having most issues I have seen here. Even updated from winXP to wn7 without issue......yes, I thank my lucky stars too. If it was on the Xbox, or PS3, I would have to say the producer has more responsiblity but for PCs it is hard to design a game that will work on EVERY possible combination of systems.
#7
Posté 05 octobre 2011 - 03:26
Moondoggie
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DuskWarden wrote...
If you purchase a product, you should not have to spend an hour authorizing the dlcs yourself unless the game has a warning printed on it or documented in the manual - which these issues aren't. Otherwise, the OP is perfectly within their rights to request a refund from their retailer/where they downloaded it from and to make a complaint direct to Bioware. I recently purchased a faulty TomTom from Comet - I obtained a refund from Comet (the retailer) and made a complaint regarding the faulty product to TomTom (the designers). The analogy applies to video games.
And if you purchase a product should you have to spend ages building it? Or setting it up? Sometimes life just works that way. You need to engage your brain to get things working.
Unfortunately when it comes to video games more often than not it's a problem with the user being an incapable dimwit rarther than the game itself. In this case there is a patch available which will save you the trouble of all of two minutes to solve the issue. Unfortunately some people don't want to learn how to use a computer so it might take them a lot longer to do it manually.
As far as refunds go you are only able to claim a refund if the product itself does not work. And then you'll want to claim a refund from who you bought it from. If the OP wants to do that they can instead of coming on here demanding money. I imagine they won't refund them though since the game isn't broken.
#8
Posté 05 octobre 2011 - 08:20
Furtled
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@Moondoggie
In fairness to the OP - the DLC not authorising does kinda break the UE version of the game since you can't access content you've paid for, I agree venting about it here isn't the most constructive way to handle the problem, but it is a valid complaint.
@sycilburiz
If the digital download is non-steam you can try to install the 1.05 Beta Patch which does fix DLC issues, BUT may cause another issue that slows the game down to the point of being nigh on unplayable. If you don't want to try this (and I don't blame you if you don't want to faff about with the game), then as others have said a (polite - trust me on this, it's always the better route) request for a refund needs to be made; first with the service the game was purchased from and if that doesn't work then EA.
As others have said, this is a player forum, the best we can do is point you to threads with possible fixes - for anything else you need to go the official route.
In fairness to the OP - the DLC not authorising does kinda break the UE version of the game since you can't access content you've paid for, I agree venting about it here isn't the most constructive way to handle the problem, but it is a valid complaint.
@sycilburiz
If the digital download is non-steam you can try to install the 1.05 Beta Patch which does fix DLC issues, BUT may cause another issue that slows the game down to the point of being nigh on unplayable. If you don't want to try this (and I don't blame you if you don't want to faff about with the game), then as others have said a (polite - trust me on this, it's always the better route) request for a refund needs to be made; first with the service the game was purchased from and if that doesn't work then EA.
As others have said, this is a player forum, the best we can do is point you to threads with possible fixes - for anything else you need to go the official route.
Modifié par Furtled, 05 octobre 2011 - 08:44 .
#9
Posté 06 octobre 2011 - 06:19
ShinsFortress
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Moondoggie wrote...
In this case there is a patch available which will save you the trouble of all of two minutes to solve the issue.
What, the patch that trades one problem for another? Is not even a release version, having been "beta" for how long now? Correct: the original complaint is in the wrong place. An angry customer. But that patronising tone doesn't help either. "More often than not..." Way to generalise.... And thanks, that means you think most of us are dimwits.
Modifié par ShinsFortress, 06 octobre 2011 - 06:21 .
#10
Posté 06 octobre 2011 - 06:46
Gorath Alpha
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Fact: the education systems throughout the western world have fallen into mere empty shells of their former greatness. It isn't the lack of natural mental ability that reduces the younger people to impotence, it's really incompetent school administrations' collective fault.ShinsFortress wrote...
... And thanks, that means you think most of us are dimwits.Moondoggie wrote...
In this case there is a patch available which will save you the trouble of all of two minutes to solve the issue.
#11
Posté 07 mars 2012 - 01:04
warbrute
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hello i got allso got probs with my game dragon age ultimate edition and why they cant fix this for ppl if they call because not all ppl know how to fix this by them selves like me i just buy and play games thats all and if i buy a game it SHOULD WORK! why not spend extra time to those things instead of thinking we got our money and solutions just solve it yourself. well im no computer nolifer that knows all what to do! So if ppl gonna say to me that i need to read stuff that i dont know crap about and try and ruin it all so i need help from some one that can fix it for me!
#12
Posté 07 mars 2012 - 01:23
Gorath Alpha
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Why tell the few of us who come here? THIS is a self-help forum. That is ALL that it is, and almost no one comes around any more to answer. EA Help is what you can use, it's all that there is.
