6 réponses à ce sujet

[Nemesis Shield]

I am not sure of this is the right forum in which to post this, but here goes.

Background: I used to live in the United States, and Bioware account was created when I lived in the US. Now, I reside in Germany.

Problem: I recently tried to add Bioware Points so I could purchase some DLC for Dragon Age 2. I used my US credit card, but there was an error with the transaction. Do I need to use a German credit card in order to purchase Bioware points? (Maybe the server recognizes that I am connecting from the EU or something.)

Thank you!

Modifié par Nemesis Shield, 11 octobre 2011 - 07:37 .

[Rob Bartel]

There is an issue with our servers and we're currently investigating. We believe the issue has now been corrected. Our current belief is that this is due to high levels of traffic EA is seeing for the FIFA launch.

If this issue is still occurring for you, please post to this thread.

Modifié par Rob Bartel, 11 octobre 2011 - 07:37 .

[Rob Bartel]

This issue appears to have cleared up yesterday afternoon, thanks to some changes we made on the back end. If anyone is still unable to purchase BioWare points, please post here or send me a private message.

Thanks!

[Rob Bartel]

We're continuing to investigate the NU2010 error code, which appears to be the only remaining issue people are experiencing with point downloads. In the meantime, try switching payment providers (use PayPal rather than credit card and vice versa) to see if that resolves the issue for you.

Thanks,
Rob

[Rob Bartel]

It looks like the NU2010 error is primarily occurring in cases where you've made a large number of EA purchases within a short period of time (which can raise eyebrows at the credit card companies, apparently). Give it a day or two to cool down and I'm told it should correct itself.

Nyxia, as for the inability to load a credit card, I know I had trouble with an unrelated PayPal purchase recently because the expiry date on my credit card was approaching and I hadn't yet received and activated my new ones. It's a shot in the dark but it could be something like that.

Hope that helps,
Rob

[Rob Bartel]

Thanks, affandi. I'll raise that particular issue internally, both here and at EA, and see if there's anything we can do about it.

[Rob Bartel]

FYI - There are two different ways to buy points. One is through EA's Origin service and the other is via Lockbox here on the social site (https://social.biowa...?dest=addpoints). Is this overseas credit card issue occurring on one or both?

Thanks,
Rob