6 réponses à ce sujet

[smitemouth]

Hello there.
I've just bought Mark of the Assassin, but when downloading it, i get abysmal download speed. I've been downloading for an hour, and chrome tells me it'll take another 10.
Do anyone else have that problem?

I'm in sweden and i got a 100 Mbit line, and other things download just fine.

Cheers

[Rob Bartel]

I believe the latest FIFA just launched in Europe so the EA servers are probably getting hammered right now. Please bear with us.

[Rob Bartel]

Thanks for reporting back, smitemouth. There was apparently some network trouble in Amsterdam that was having a significant impact and has now been corrected. If anyone's still experiencing excessive download times, please let us know.

[Rob Bartel]

Ouch. No, there's clearly something still wrong.

Users having trouble with their downloads are encouraged to perform a traceroute to na.llnet.bioware.cdn.ea.com and post the results to this thread (or send it to me in a private message). That should tell us what servers you're hitting and help us narrow down any remaining problems.

Thanks!

Modifié par Rob Bartel, 12 octobre 2011 - 08:33 .

[Rob Bartel]

Thanks, Daveros. In the meantime, I'm glad you've found a workaround.

[Rob Bartel]

As stated above, users having trouble with their downloads are encouraged to perform a traceroute
to na.llnet.bioware.cdn.ea.com and post the results to this thread (or
send it to me in a private message). That should tell us what servers
you're hitting and help us narrow down any remaining problems.

Thanks!

[Rob Bartel]

Hi everyone,

Thanks for the traceroutes, everyone. I've respondedprivately to every one I've received. After double-checking the the various servers and files and running some test downloads, our download service providers found and corrected a handful of hardware failures on their end but, for the most part, everything's been functioning correctly. There are one or two anomalous cases they're still investigating.

Going back and forth with users, most have been able to correct their download issues on their end through one of the following means:

• tweaking their firewall settings
• rebooting their router/modem
• selecting "run" rather than "save" in the download popup
• attempting via a landline rather than a wireless connection
• downloading the file onto a thumbdrive at work, at a friend's place, etc., and transferring it onto their Dragon Age machine that way.

Also, if your download is completing but the resulting file appears to be corrupt, you can perform an MD5 checksum on it to confirm whether or not that's actually the case. Both Apple and Microsoft have md5checksum
tools available:

• http://support.microsoft.com/kb/841290
• http://www.apple.com...curity/md5.html

The MD5 checksum data for an intact file should be as follows:

• DA2_MarkOfTheAssassin.exe (Windows) =78f72cbb88a9374488dc2cf64574d5ea
• DA2_MarkOfTheAssassin.dmg (Mac) = 5f79222f02987a445fb58879012f52ec

If you need further help with any of this, please get in touch with our customer service department via http://help.dragonage.com/ .

Hope that helps,
Rob

Modifié par Rob Bartel, 17 octobre 2011 - 04:35 .