10 réponses à ce sujet

[casamar]

Hi all, I thought I would make a thread for PS3 bug reporting and support

If you are stuck on a puzzle here's the thread with the Solutions, (contains spoilers)

Other than that, I hope everyone is enjoying the DLC

[Stanley Woo]

This thread was brought to my attention, so I made a few inquiries because, frankly, being unable to save your game sucks. A lot!

According to people in the know:

We are aware of the PS3 corrupt save issue that is happening to some folks, and we are looking into why it might occur. So far, there does not appear to be any pattern as to how and why the bug appears, and we are currently unable to reliably reproduce the bug in-house. We have few resources to try and figure this out and we are continuing to look into it, but cannot guarantee a fix at this time.

[Stanley Woo]

One thing that might help the guys looking into this issue is if those experiencing this issue could provide reliable reproduction steps and the type and model number of your machine. What would be most useful is steps that you could follow to reproduce the bug every time.

We will have people poking their noses into this thread to gather information occasionally, but please let me reiterate that having you provide information to help us does not guarantee that this issue will be fixed. At this point, we are looking primarily at narrowing down a root cause for this bug.

[Stanley Woo]

Thank you for the information, everyone. Please keep it coming and encourage others experiencing this issue to do the same. the more info we can get, the better.

[Stanley Woo]

Quest Langcaster wrote...
Mr. Woo I'm glad to hear from an official someone. Please fix this soon, I'd really like to know what happens. Thanks.

As I said before, all we are doing at this point is looking into the issue and trying to narrow down the root cause of it. I cannot guarantee at this time that the issue can or will be fixed.

[Stanley Woo]

DriftSpace wrote...

Stanley Woo: please do us a favor and at least respect us enough to quit the lip-service and drop the corporate facade; you know well enough that your team has no intention to rememdy any of these bugs. If BioWare intended to fix the myriad problems with Dragon Age 2, Legacy, and Mark of the Assassin there's no reason they wouldn't come right out and say it. All this "maybe" and "no guarantees" junk is just adding insult to injury.

So I shouldn't have volunteered to ask someone about this issue and post about it in this thread--responding directly to a community member who brought it to my attention--asking for more information? I should not be clarifying our role in this investigation, but instead should be promising that the issue will be found and fixed no matter what? Or should I not be saying anything at all?

I'm still not quite certain which tone I should be taking with this, as you seem to want the issue to be fixed, but don't want us to communicate with you until and unless we can say something definite in your favour. You also seem to want us to skip the part where we investigate and/or find the root cause of an issue and jump straight to the "customer is always right"/fix/patch/"do or do not, there is no try" part.

Since you seem to have all the answers here, DriftSpace, based on your demands and your castigation of us (and me, specifically), perhaps you can tell me what to say and when, after dictating to the people looking into this issue how they can fix an issue without adequate investigation, reliable reproduction, and requests for more information. If you have a magic "fix it now" button in your possession and are holding out on us, I think there will be many in this community who will be annoyed that you've been keeping it to yourself.

[Stanley Woo]

Thank you for your comments, DriftSpace, but I'm afraid I can't agree with your tone of your conclusions, or, really, your way of "helping" others in this thread. If it's all the same to you, since you're done and all, I'll continue to help when and where I can, in as open and honest a way as possible that does not threaten my ability to help in the future. I do appreciate your comments, and I'm sorry your cynicism does not allow you to accept any non-negative gestures to come from a corporation or its employees.

(I'm not being facetious. I do appreciate you taking the time to speak candidly and directly, even if we don't/can't come to a consensus.)

[Stanley Woo]

Browneye_Vamp84 wrote...

Kothos Kor-Torn wrote...

OlafThorsson666 wrote...
load up the nearest working save file. Go and start the dlc. Once loaded save it to a new save file and turn off autosave. Make sure you do the dlc in one sit in so you dont turn it off and have to load. Its what I did.

I did not have any issues IN the DLC, it was trying to complete the game AFTERWARD, thats when the corruption starts, and yes I have had autosave off, and yes I have played it through in on setting.  I also let the credits roll.  I have done the quest " The Last Straw" at least 10 times, from start to finish in one setting, this was after completing both Legacy, and MoTA.  I cannot save between my save of both DLC's and getting a post game save with everything done.

i have one character like that.  I did both DLC  in the beginning of Act 3 and after Last Straw....as it goes to the main screen it say its corrupted.  cannot load any saves from that character. 

So this workaround is not 100% effective, but does work for some people? That's potentially useful information. All new visitors to this thread, please continue to post your PS3 system specs and any reliable reproduction steps to help us track down this issue.

thank you.

[Stanley Woo]

Kothos Kor-Torn wrote...
I do hope Bioware is at least monitoring this post as this could help them "locate" the problem to patch it. 

We are monitoring this thread, and have been since I originally posted in it.

[Stanley Woo]

Mayplay56 wrote...

I guess they are too busy fixing SWtoR rather than fixing a 4 months old breaking game bug.

SWTOR is developed by BioWare Austin. Any fixes to that game would be developed by our austin studio. Dragon AGe II was developed by BioWare Edmonton. Any fixes to that game would be developed by us. We are working on a patch. We have not announced an ETA.

But we have looked in on this thread from time to time to try and get more information and reliable reproduction steps for the corrupt save game issue.

[Stanley Woo]

Hi everyone.

Some news: after investigating and monitoring the MotA save game corruption issue, we’ve decided that the best way to proceed is to remove that particular autosave. We’ll let you know when the fix is ready for release.