428 réponses à ce sujet

[sestrensaz]

Makes me nervous for Mass Effect 3 on PS3, that's all I can say... will be making use of my cloud save storage to make sure my saves don't end up corrupted. *sigh*

Feels like such madness though, why should we even have to do this?

[Browneye_Vamp84]

sestrensaz wrote...

Makes me nervous for Mass Effect 3 on PS3, that's all I can say... will be making use of my cloud save storage to make sure my saves don't end up corrupted. *sigh*

Feels like such madness though, why should we even have to do this?

same here.  just had one of my Shepards corrupted last month....made me sad.  it has never done that before, even with DA2 ... it's frozen up but not corrupt my files.  just glad i got the psn plus.  got two copies of each of my saves on there.  and some on my flash.  

[Quill74Pen]

Bioware:

Are there any updates to the status of this particular issue? Even a simple, "We're still working on it. Please be patient," would be nice at this stage.

I'd like to purchase this DLC for DAII, play it, and recommend it to others. None shall come to pass, however, if no news is forthcoming.

FWIW, I haven't had any issues with previous DLC for DAII, so don't discount me as a disgruntled customer. Right now, I'm more of a perplexed customer. The silence from Bioware on this issue is odd, considering how often personnel otherwise interact with their customers on the forums.

Quill74Pen

[calvin0]

"This forum is for fans and owners of Dragon Age II on the PS3 to assist each other with technical questions and advice. Official game support is provided by Electronic Arts at the link at the bottom of the page.Fans are encouraged to try to assist each other here"

WTF, bioware sold us a broken game and then ditch us?

[Jacopo07]

I checked with other two characters, and seems to work. It seems that the corrupted save files occur when the dlc is started from a post-campaign save file, at least in my situation.
Play the dlc just before the "last straw" mission and it should work. I know it's not a great solution for people without save files before the end of the game, or too far from it, but it's better than nothing!

[Quest Langcaster]

That isn't true. None of my corrupted saves are post-game. I've never beaten the game yet. And now it looks like I never will. And I tried turning off autosave, deleting the corrupted saves from the harddrive and standing perfectly still while saving. Nothing. And sometimes it corrupts saves I haven't even loaded and twice it said "cannot load this save required DLC not present" but I checked and it was . Bioware I expect this from EA but where the heck are you?

[Stanley Woo]

This thread was brought to my attention, so I made a few inquiries because, frankly, being unable to save your game sucks. A lot!

According to people in the know:

We are aware of the PS3 corrupt save issue that is happening to some folks, and we are looking into why it might occur. So far, there does not appear to be any pattern as to how and why the bug appears, and we are currently unable to reliably reproduce the bug in-house. We have few resources to try and figure this out and we are continuing to look into it, but cannot guarantee a fix at this time.

[Stanley Woo]

One thing that might help the guys looking into this issue is if those experiencing this issue could provide reliable reproduction steps and the type and model number of your machine. What would be most useful is steps that you could follow to reproduce the bug every time.

We will have people poking their noses into this thread to gather information occasionally, but please let me reiterate that having you provide information to help us does not guarantee that this issue will be fixed. At this point, we are looking primarily at narrowing down a root cause for this bug.

[tat2teel]

Stanley Woo wrote...

This thread was brought to my attention, so I made a few inquiries because, frankly, being unable to save your game sucks. A lot!

According to people in the know:

We are aware of the PS3 corrupt save issue that is happening to some folks, and we are looking into why it might occur. So far, there does not appear to be any pattern as to how and why the bug appears, and we are currently unable to reliably reproduce the bug in-house. We have few resources to try and figure this out and we are continuing to look into it, but cannot guarantee a fix at this time.

I dont know about anyone else, but seeing a mod on here gave me a little hope. I haven't played DA2 since my first playthrough of MoTA, and it's nice to finally see that they know were still alive, in a coma, but still alive.

[B-O-D-K-A]

Stanley Woo wrote...

One thing that might help the guys looking into this issue is if those experiencing this issue could provide reliable reproduction steps and the type and model number of your machine. What would be most useful is steps that you could follow to reproduce the bug every time.

We will have people poking their noses into this thread to gather information occasionally, but please let me reiterate that having you provide information to help us does not guarantee that this issue will be fixed. At this point, we are looking primarily at narrowing down a root cause for this bug.

First I would really like to thank Mr. Woo for responding to our concerns.  It is heartening to hear that the companies involved are attempting to address the problem.  While we know that the problem may not be able to be solved, it is much easier to accept that situation if we, as customers, feel that the issue is taken seriously by the company that sold us the product.

In the grand scheme of things we are all just talking about a game.  However, the fact that we are all willing to dedicate time and resources to this issue speaks volumes as to our appreciation and enjoyment of the Dragon Age series of games.

In that regard I will gladly provide any information that may be of use to those with the skills to attempt a fix.

Info on PS3:
Type: 80G - "Backwards Compatible"
Model #: CEO21639661-CECHEO1
System Software: Version 3.72


Info on Reproduction Steps:

I imported a previous DA game when I started DAII.  Prior to downloading and starting MoTA I was almost finished with Act 2 of DAII.  I had downloaded, installed, and used in my game all previous DLC's - Exhiled Prince/All class Item Packs I-II, Black Emporium, and Legacy.  I had completed Legacy and had only a couple of the main plot quests left to complete in Act 2.

While Playing Dragon Age II, I have used the same 20 saves repeatedly - saving over the oldest save as I go - except leaving 1 save from the very beginning of DAII alone.

Therfore, I played through MoTA until I was about to exit from the Dungeons and start the Mountainside Path.  I had completed most if not all of the quests available.  Back-tracking to complete all available areas possible.  My party members are Carver, Merrill, and Tallis.  My character is level 22 and I did level up while in the Dungeon area.

I exited the Dungeons and entered the Mountainside Path.  I chose to side with Tallis.  At this point the autosave froze and I had to turn off the PS3 manually.  I then turned back on PS3 and tried to resume and got the corrupted file message.  However, I was able to load a previous save from in the Dungeons and resume play.  I then exited the Dungeons and I played about half way through Mountainside Path (Killing Wyvern) and then turned off  the PS3 normally.  During the time I was playing Mountainside Path I made about 5-6 saves. 

The next time I tried to play I attempted to resume and got the corrupted file message.  I tried to load all of my previous saves from the Mountainside Path but got the corrupted file mesage from all of those saves.  However, I was able to load all of the previous saves from inside the Dungeons that I had made prior to exiting to the Mountainside Path. I exited the Dungeons and made a new save while in the Mountainside Path.  I exited the game and tried to load that new save from the Mountainside Path and got the corrupted file message.

I then loaded an uncorrupted save from the Dungeons and played through the entire Mountainside Path and final boss fight without saving.  I completed MotA and then returned to DAII.  At that point I saved the game while in the estate.  I then tried to load that new save from DAII and got the corrupted file message.

I have not tried to complete MotA from the Dungeons with the Autosave turned off.  Have not had the time to try yet.  Maybe there is an issue with the Autosave that is corrupting files as you exit the Dungeons and enter the Mountainside Path?     

I hope this information may be of some help.  Please let meknow if you need any further info.  Thank you to all of you at Bioware that are looking into this problem.  Your efforts are very much appreciated. 

[Browneye_Vamp84]

Type: 60 GB (Backwards Compatible)
Model: CE121981073-CECHA01
Software: 3.72
East Coast 
Have all DLCs up to date (including item packs)
Special Edition 
All Imported from DA: Witch Hunt *except one, straight from Origins* (tryring one without importing)



1st play through: Post-Campaign after completing Legacy. The only save that would work was the manual after the dungeons. Game would freeze at beginning of boss fight. Load the manual save everytime the autosave wouldn't work. Noticed when I pressed L2 it would freeze. Next try I avoided pressing it for a few moments and was able to finish but was unable to load the save. *deleted that file and loaded up the file i copied before i started MoTA*

2nd play through: Same as 1st. Was able to finish and able to press the L2, but when I load Post-Campaign (after finishing MOTA) it freezes. Sounds are working but unable to move my character. Both the Auto and Manual before and after starting MoTA

3rd play through: Started both Legacy and MoTA in the beginning of Act 3. After the final boss fight in Act 3 the game autosaves and after the credits it tells me its damaged. I tried it again not skipping any dialogue. Try to load the manual and it says its damaged.

*i have special items equip on all these characters. i am working on a different character and going to on not using any special equipment. All packs working except Warrior Pack 2, still says i haven't opened it. Having autosave on. Done all attempts doing STEALTH next time around going to do the opposite. *

If this final attempt does not work the way I am hoping then I am going to uninstall EVERYTHING and reinstall it. Attempt again with a new character.

(sorry for the wall of text. i will update this after my next attempt.)


Thank you for your words Mr. Woo and Bioware in trying to figure this out.

Modifié par Browneye_Vamp84, 02 novembre 2011 - 08:02 .

[calvin0]

Stanley Woo wrote...

This thread was brought to my attention, so I made a few inquiries because, frankly, being unable to save your game sucks. A lot!

that took you long enough, well i suppose some feedback is better then no feedback....

anyway info on my PS3 that you requested.

Type: 80GB (no backward compatible)
Model: CECHK06
System Update: cant be sure because i'm not with my PS3 right mow, but should be lastest sicne i update offen.

DA2 patch: whatever that require to play Mark of Assasin (i never update since then)
DLC installed: Everything except Item Packs.

When it happen: After i escape the dungeon, the bug happen when i return to the vault (the one with fire trap) and last until the DLC is finish and back to post game hawk estate. samething happen when i replay the DLC with the same savefile.

sorry i cant provide more test result sicne i only have one savefile and it always happen at that spot with my current savefile.

[Jacopo07]

Quest Langcaster wrote...

That isn't true. None of my corrupted saves are post-game. I've never beaten the game yet. And now it looks like I never will. And I tried turning off autosave, deleting the corrupted saves from the harddrive and standing perfectly still while saving. Nothing. And sometimes it corrupts saves I haven't even loaded and twice it said "cannot load this save required DLC not present" but I checked and it was . Bioware I expect this from EA but where the heck are you?

I'm sorry if it doesn't work, but, as I said, in my case did. Maybe it's a coincidence, I was just trying to be helpful! 

However, thank you for intervening Mr. Woo!

Modifié par Jacopo07, 02 novembre 2011 - 04:52 .

[Stanley Woo]

Thank you for the information, everyone. Please keep it coming and encourage others experiencing this issue to do the same. the more info we can get, the better.

[Quest Langcaster]

Type: 250GB (no backwards compatible)
Model: CECH-2001B
System Software: Version 3.72

DLC and Unlockables:
The Black Emporium
The Exiled Prince
Signature Edition Rewards
Item Pack Compilation I (included all three)
Item Pack Compilation II (included all three)
Legacy
Mark of the Assassin
Blood Dragon Armour
Staff of Parthalan
Hayder's Razor
Boots of Frozen Wastes
Hindsight
The Far Cliffs of Kirkwall
Lothering's Lament
Of Things Not Lost
Fadeshear
The Lion of Orlais

North America version patch 1.04

I am playing a new playthrough, not a postgame save. I do not have any postgame saves as I have never beaten the game.

Info on Reproduction Steps:

Imported Dragon Age: Origins information.

While going through Mark of the Assassin during Act II (had completed all quests in Act II except Avaline's and Isabella's argument which leads into the main story) experienced a crash/freeze during the autosave during the party in Mark of the Assassin (corrupted the autosave) but played through again with no trouble. After that Mark of the Assassin played fairly smoothly (very slow for a short time after saving but no other real problems).
Then I tried to continue the main story and all cut-scenes and dialogues were horribly glitchy (it looped so I had to fight some battles twice, or they just stood there forever looking at each other, their mouths would move but no sound and Hawke's voice played fine). Fought through the whole sequence after Isabella's and Avaline's argument and going after the book with the above problems (basically after the Qunari siege the city things go to hell for me).
I fight through Lowtown. Can save and load as much as I want and the above mentioned glitches seem to have stopped. Any save after Lowtown in corrupted, guaranteed every time. After Meredith saves Hawke (corrupted), after the distraction/bust straight in with Orcina and Meredith (corrupted), autosaves on or off corrupted. Sometimes the game crashes/freezes during load screens, cut-scenes, and dialogues but all after Lowtown.
And before I did Mark of the Assassin I could switch freely between saves that I had going. After completing Mark of the Assassin I attempted to load my other character who had not yet done it and was still in Act I and it had been corrupted, and I had never loaded it before that moment. So I have stopped playing and am awaiting help.

Hope this helps. This is 100% reproducible for me. I tried it 7 times and it corrupted in the exact same way and the same places 7 times. The save doesn't always seem corrupted when it saves, you only find out because you try to load it and it says it is corrupted and cannot load.

Is it possible that it isn't being corrupted when it saves but instead when it loads?


Jacopo I wasn't yelling at you, I was just saying that it isn't my problem. I'm glad you found a fix and I really wish it worked for me.

Mr. Woo I'm glad to hear from an official someone. Please fix this soon, I'd really like to know what happens. Thanks.

Modifié par Quest Langcaster, 03 novembre 2011 - 07:29 .

[Kothos Kor-Torn]

Latest Patch, All DLC's and Item packs.
After completing both DLC's tried to do the last straw again. No save but my previous ones work. It either says Your save has been damaged and cannot be opened, occasionally it will say you do not have the DLC's downloaded. My current saves are alright, but I cannot save again.

[Stanley Woo]

Quest Langcaster wrote...
Mr. Woo I'm glad to hear from an official someone. Please fix this soon, I'd really like to know what happens. Thanks.

As I said before, all we are doing at this point is looking into the issue and trying to narrow down the root cause of it. I cannot guarantee at this time that the issue can or will be fixed.

[esper]

I am not sure that the corrupted save is a mark of assassin problem. I remember talking to two guys who had the problem pre-mark. As in all their saves suddenly got corrupt.

[OlafThorsson666]

I'm trying to complete MoTa with my post campaign save using the latest patch and all DLC is installed.

[Kothos Kor-Torn]

Yes, this is NOT a MoTA problem, this is a TOTAL GAME problem. Just to help the people who have been totally screwed, and have had hours and hours of gameplay ruined I will offer this. I have noticed that IF you do not save over the old files, they will not be corrupted, so just leave them for now and hope they get this fixed. HANG IN THERE!

[Browneye_Vamp84]

i started having this problem after playing MoTA because i had to download the new patch. it froze from time to time before this but it wouldn't corrupted my files.

[OlafThorsson666]

Kothos Kor-Torn wrote...

Yes, this is NOT a MoTA problem, this is a TOTAL GAME problem. Just to help the people who have been totally screwed, and have had hours and hours of gameplay ruined I will offer this. I have noticed that IF you do not save over the old files, they will not be corrupted, so just leave them for now and hope they get this fixed. HANG IN THERE!

I wonder if I load my post campaign save, start MoTa, then create a new save file then it might work?
 

[Revan_Jedi_Master]

Type: PS3 Slim (160 G)
System Software: 3.73

I am playing a post game Warrior Hawk with all DLC, item packs, and all extras from the signature edition. I have completed Legacy. I have Fenris, Merrill, and Tallis in my party.

The corruption in my case happens after leaving the dungeon and entering The Audience Room. All saved prior to that are fine, but if I save after the fight in The Audience Room the save file and auto save file are corrupted.

[kelvenaseravium]

PS3 model: fat 80gb 4usb Metal Gear Solid Bundle system: CECHE01 MG
Act MotA played in: post game and post all other dlc completion
DA2 patch number: 1.04 North America
PS3 OS firmware number: version 3.73

I have replaced my system's original 80GB HDD with a 500GB HDD @ 5400 RPM (if that matters), but this was prior to me playing any DA2.

I have all available PSN bought dlc, Signature Edition game copy, all Facebook game unlocks

My original DA2 game is an imported save game data from DA:Origins (no issues with Origins btw!)

I have zero other technical issues with the MotA dlc except for auto save and manual save file corruptions. I saved to a NEW file when I started this dlc which is post completion of the main game and all the extra dlc.

My party consists of Rogue female Hawke, non-romantic Fenris, non-romantic Isabella, and Tallis.

!!!POTENTIAL SPOILERS!!!

I do not have any issues saving and reloading the game until I pass the "stealth mission" inside the Chateau. As soon as i am inside the vault area with the door puzzle, the save files corrupt.  I have on several playthroughs reloaded auto saves and manual save data prior to entering the vault. As soon as I enter the vault, gameplay is not affected, but any auto save or manual save created from then on is corrupted. This happens every time.

******************

I never experienced any bugs in the game prior to this EXCEPT on my first playthrough during the opening cutscene for Act 3 where Hawke is speaking to the Head Mage and Meredeth. the game was autosaving during this cutscene and my PS3 froze. When I got my PS3 working again, my manual save and all auto saves were corrupt. At that point I deleted all my save data and started the game all over again. Through my new playthrough of the game I never had any more technical issues. This playthrough is prior to when the Legacy, Item pack 1, item pack 2, and MotA dlc came out. I have since then completed all these dlc, with the exception of MotA, which I have completed, but my post completion auto and manual save data is corrupt.

My manual saves prior to me playing MotA are NOT corrupt and work just fine.
 
After downloading Warrior + Mage + Rogue Item pack 2 dlc I have a huge list of issues. My second Hawke character has a lot of clip-plane issues, random freezing of the game during autosaves that are during cutscenes (which leads to the PS3 having to be rebooted) , the audio is not in sync, the faces of the characters (random) are missing during dialogue sequences and cutscenes. I don't know if this matters...but it seems odd to me.

On a side note, I've never experienced other major technical issues with non-Bioware games (I have issues in ME2 as well).  Since this the MotA dlc i have completed and played through a number of PS3 games without fault. This causes me to believe that there is an issue with the game/dlc and not my PS3 system.

Hopefully this information helps. Thanks for looking into this issue.

Modifié par kelvenaseravium, 05 novembre 2011 - 02:36 .

[ekarat]

Quest Langcaster wrote...

That isn't true. None of my corrupted saves are post-game. I've never beaten the game yet. And now it looks like I never will. And I tried turning off autosave, deleting the corrupted saves from the harddrive and standing perfectly still while saving. Nothing. And sometimes it corrupts saves I haven't even loaded and twice it said "cannot load this save required DLC not present" but I checked and it was . Bioware I expect this from EA but where the heck are you?

The "required DLC not present" problem is easy to fix -- quit the game entirely to the XMB.  Then restart the game.  (I don't recall if I had to restart the PS3 too, but I don't think I did.)

Note this only works if you get that message.  Other save files that don't say that won't be fixed.  It seems like the loader is corrupted but is fine if you restart the program.  Anything saved during the corrupt time stays corrupt, but older saves will be fine.  I may have even been able to load files sometimes but not others while the loader was in a corrupt state, so it may simply be related to a timeout issue.