90 replies to this topic

[Vertigo_1]

Hello,

I ordered the Normandy SR2 Replica (Alliance version) and got it today (Yay!)
Once I opened the packaging though I noticed the ship was broken in two.
The right wing is completely severed from the main ship.

As shown here:


I'm not sure if this happened during shipping but:
Would it be possible to get a replacement?

Thanks,
Vertigo_1

Edited by Vertigo_1, 03 November 2011 - 04:55 PM.

[Nameless one7]

Sorry to hear about your ship being broken, but it's good to see that the ships have shipped.

[Vertigo_1]

My Order# is: BWR-045909


Edit:

Nameless one7 wrote...

Sorry to hear about your ship being broken, but it's good to see that the ships have shipped.

Oh yes, I was not expecting to be here so soon

Edited by Vertigo_1, 03 November 2011 - 05:18 PM.

[NamiraWilhelm]

Oh my, i have to say broken or not the ship looks more arse than i expected >.<

Ill reserve judgement until its in my own hands.....

[Nameless one7]

Ship doesn't look bad to me, it looks like the picture is fuzzy though.

[DILLSGAR]

Got mine today. It arrived in one piece. The paint quality is pretty bad IMO, but hey, it's the Normandy.

[Captain Crash]

Thats a shame to see  


Anyway Treehouse tend to do replacements via support cases from the website rather then the forums. Espcially as they dont regulary check here.   Go to your account at the Bioware Store and press the Contact Support link.  


Just write what you have put here and they will sort it out for you no problem.  

[Vertigo_1]

Captain Crash wrote...

Thats a shame to see  


Anyway Treehouse tend to do replacements via support cases from the website rather then the forums. Espcially as they dont regulary check here.   Go to your account at the Bioware Store and press the Contact Support link.  

Just write what you have put here and they will sort it out for you no problem.  

I tried but you have to input the Product from the list and the Replica isn't showing there (at least when I tried today)
But I will try later today or tomorrow, Thanks!

Edited by Vertigo_1, 03 November 2011 - 09:42 PM.

[CroGamer002]

But if it's broken for a reason?


Like Normandy SR-2 crashes on Earth and loses right wing at the end of ME3?

[Vertigo_1]

Mesina2 wrote...

But if it's broken for a reason?


Like Normandy SR-2 crashes on Earth and loses right wing at the end of ME3?

Very funny Mesina

[jason9880]

Got mine today too, broken. Same wing too.

[Vertigo_1]

OK, I sent over a report via their site...anyone know (or have a ballpark figure) how long it takes for a response?

jason9880 wrote...

Got mine today too, broken. Same wing too.

Sorry to hear that happened to you too Jason, I'd do what Captain Crash said here:

Captain Crash wrote...

Thats a shame to see [smilie]../../../images/forum/emoticons/sad.png[/smilie] 

Anyway
Treehouse tend to do replacements via support cases from the website
rather then the forums. Espcially as they dont regulary check here.   Go
to your account at the Bioware Store and press the Contact Support
link. 

Just write what you have put here and they will sort it out for you no problem.  [smilie]../../../images/forum/emoticons/cool.png[/smilie]

Edited by Vertigo_1, 04 November 2011 - 01:49 AM.

[jason9880]

I sent a message to customer support and got a response within an hour. They asked for a picture. So bummed it was broken.

[Beocat]

I believe you have to search for it using the "ME2" tag. If you look for it by Normandy or Replica it likely won't show up in the product scroll bar.

[Vertigo_1]

Beocat wrote...

I believe you have to search for it using the "ME2" tag. If you look for it by Normandy or Replica it likely won't show up in the product scroll bar.

I've searched using the "ME2" tag and it's not there.  Likely they haven't added to the system yet?

[Beocat]

Vertigo_1 wrote...

I've searched using the "ME2" tag and it's not there.  Likely they haven't added to the system yet?

It looks like they wrote out "Mass Effect" this time.  Use that as your search tag.  Both replicas are in there.

[Vertigo_1]

Beocat wrote...

Vertigo_1 wrote...

I've searched using the "ME2" tag and it's not there.  Likely they haven't added to the system yet?

It looks like they wrote out "Mass Effect" this time.  Use that as your search tag.  Both replicas are in there.

Hmm, I only seee the Cerberus one:
"Mass Effect Normandy SR-2 Cerberus Ship Replica"
and this:
"Mass Effect SSV Normandy Ship Replica"
Isn't that the SR-1?

I had already made a report with my purchase ID included (as well as the picture above) think I should make another one?

EDIT: I just got the shipping confirmation via email (even though I recieved the replica yesterday)

Edited by Vertigo_1, 04 November 2011 - 01:20 PM.

[jason9880]

Ha, me too. I was confused at first, thought they sent me a new one before they gave me shipping information to send the broken one back.

[Vertigo_1]

Just got an email saying that they will be shipping replacements starting next week.

Also found someone else who ended up with both wings broken off =\\

[Eradyn]

Got mine in; sorry to hear yours was broken. Thankfully mine wasn't, but damn...I'm glad I didn't put down money for the Cerberus one. I expected a far better quality product. Looks like it was painted by someone with Parkinsons. =/

[LadyJaneGrey]

Vertigo_1 wrote...

Hello,

I ordered the Normandy SR2 Replica (Alliance version) and got it today (Yay!)
Once I opened the packaging though I noticed the ship was broken in two.
The right wing is completely severed from the main ship.

As shown here:


I'm not sure if this happened during shipping but:
Would it be possible to get a replacement?

Thanks,
Vertigo_1

Mine arrived this afternoon with the other wing broken.  Between the two of us, Shepard has a whole ship.  *Sighs*

[DILLSGAR]

Eradyn wrote...

Got mine in; sorry to hear yours was broken. Thankfully mine wasn't, but damn...I'm glad I didn't put down money for the Cerberus one. I expected a far better quality product. Looks like it was painted by someone with Parkinsons. =/

Yep. I have the Cerberus one ordered too. The quality is far below the cost of these. 

[Teahouse Fox]

The quality...is dissappointing.

Mine arrived intact, but :mellow:

[Twilight_Princess]

I assumed it looked...cubey in the photo because it was an early prototype being shown not the finished product. Very surprised at the quality!

Edited by Hyrule_Gal, 05 November 2011 - 04:00 AM.

[munnz]

That looks shocking , is the quality the same for everones that have received them, or was this a one off. If not I'm not looking forward to recieving mine in the mail.  It is very sad . My 5 year old could paint better than that. I hope you can get a replacement on that.

Hannova wrote...

The quality...is dissappointing.

Mine arrived intact, but :mellow: