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The now infamous "Unable to load module" problem for Leliana's Song and The Darkspawn Chronicles.


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#1
lozneo

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Edition: Dragon Age Origins: Ultimate Edition
Format: Steam
Patch Version: v1.04
Hardware specs:
   Processor: Intel Core i5 2500k @ 3.30GHz
   RAM: 8GB Kingston HyperX
   Display Adapter: ATI Radeon HD 4850, 512mb GDDR3 VRAM
   Sound Adapter: Realtek High Definition Audio
   OS: Windows 7 Ultimate, 64-bit
Third-party mods: I have some HD textures (specifically, the JB3 pack).

Complete description:

Well, I'm sure we're all relatively familiar with this problem now, but for the sake of explaining I'll detail it.About two weeks ago I bought DA:O - UE on Steam - I've already played the Origins campaign but I wanted to play the DLC and this was the cheapest way to get it all. I slowly downloaded the 24gb of required files and booted it up.

First issue was with authentication of the DLC. I am still unable to log in to the DA servers but that's irrelevant here - I have a workaround for that. After a week and a half of painful dealings with EA that I'm sure would have made my hair white if I let it get to me, I fixed that issue myself.

So I got stuck in to Awakening with my OC from Origins, and all was fine and good. First inkling of any problems there was when I traipsed into the silverite mine in the Wending Wood - after the cutscenes with the Architect, I lost all my armour and items I was currently wearing. I lost two hours of play trying to get it back and I gave up on it in the end.

I decided that I'd had enough of that for now and turned to play something else. Leliana's Song seemed good, so I booted it up... But no, I got the infamous "Unable to load module." "Strange," I thought, "everything else seems to work." I then tried in quick succession every other campaign I had installed, and found that Witch Hunt also does not work.

This really bothered me so I jumped back into Origins with a new character, thinking I'd try playing around with the Feastday stuff and the Blood Dragon armour and all that. Surprise, surprise - none of it showed in game. In my journal in-game, I'm entitled to all of this and it's all enabled and I have it in game but it's just not showing.

Frustrated, I turned to EA support, who shoved me off after about 15 minutes of polite but annoyed questioning. They told me to reinstall the whole game. If worst comes to worst I'll do that, but our internet isn't the best - it will take me almost a week to download it so that it doesn't affect the other people in my flat.

Things I have tried:
  • Yes, I redeemed my DLC code. My DLC is correctly added to my account. I am unable to log in to the DA servers, so I edited my AddIns.xml file as advised by EA customer support so that this wouldn't be an issue - the DAO servers flat-out refuse to let me log in, I just get "System error. If the problem persists contact EA support for assistance." I tried reverting it to the original RequiresAuthorization="1", but that didn't fix the problem - I still got the error message.
  • Some people on here suggested copying singleplayer.cif from the install directory to the docs folder. It should be noted I don't have a Modules/Single Player folder in my docs, in fact I don't have a Modules folder there at all.
  • I tried a bunch of things with the updater service - stopping it, deleting files, restarting it, the usual. None of that did me any good, it didn't fix anything at least.
  • I removed the HD textures I had to see if that would fix the problem, but as expected it didn't.
  • I found a thread suggesting using the 1.05b patches, and saying they will fix authentication problems. I think that might fix my problem, but unfortunately I'm using the Steam version so that's a no-go.
Does anyone have any suggestions? Any at all that I haven't already tried (or listed here)? If I've missed anything please feel free to ask. I'm desperate here. I'm sick to death of EA's terrible customer support and I'm hoping someone out there can give me a hand. It'd be much appreciated.

EDIT:
Just tried to play Witch Hunt, but I'm getting the "Unable to load area" problem when I import a character. :? This is highly frustrating.

Modifié par lozneo, 15 novembre 2011 - 07:16 .


#2
ShinsFortress

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Reinstalling might work. After getting rid of any mods. I don't know if that textures mod is one of the ones that causes problems (the only mod I use is the Ancient Elven Boots fix), but some do. As for the torture of redownloading the whole lot, hopefully you can avoid that if you've enabled the Steam option which allows the caching of installation files.

#3
lozneo

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So I just reinstalled the game (nobody was using the internet like normal today, so it downloaded in just over a day) and what do you know? It still doesn't work. Still have the same issues, and I even did a clean install with it! *facepalm* Any suggestions? Removing the textures mod does nothing.

#4
ShinsFortress

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On http://social.biowar...ntitlements.php and http://social.biowar...es_register.php, do you see what you are supposed to see?

#5
lozneo

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Yeah, the game is registered that's for sure. All the DLC appears to be registered too. Only thing that seems odd is that there's no download link for Feastday Pranks + Gifts, The Stone Prisoner and Blood Dragon armor.
I wonder why none of these modules load. All the DLC is sitting in the right folders just waiting to work. Am I supposed to have a Modules folder in my BioWare/Dragon Age folder? I know I don't and that seems weird to me still, though I did try copying the singleplayer.cif file and it didn't fix anything. :?

#6
trapoviejo

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I have the same problem, i bought the ultimate edition fro Origin 2 days ago and I can only play Origins and Awakening, i had to modify addins.xml to be able to use my DLC. My client connects to EA, but (even though it is unlocked, I've checked ShinsFortress pages) all DLC was UNAUTHORIZED, why? IDK. Leliana's songs shows me Unable to load module, and all the other campaigns say Unable to load area. I've tried this: http://social.biowar.../index/111427/1 and I've got no luck with the area problem,
and like you lozneo, I don't have a Modules folder in C:\\Users\\User\\Documents\\BioWare\\Dragon Age
I really hate EA/Bioware...

Modifié par trapoviejo, 28 février 2012 - 02:49 .


#7
RaenImrahl

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Did you apply the 1.05 Patch?

#8
trapoviejo

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wow, patch 1.05 fixed my access to my DLC, I don't know if it fixed the authorization too(because I changed the addins.xml file) but pretty much my game works now. I had never heard of 1.05 and thought Origin downloaded all that stuff for me, thanks a lot RaenImrahi.