185 replies to this topic

[danny_m1000]

Rob Bartel wrote...

We're working with Valve to correct this issue for Steam users.

Thank you, Mr. Bartel. That's good to hear.

[joe4201]

Hmmm this seems most troubling

[truthjusticevictory]

Throwing down that I just got the game today and can't play it. I know you guys are working on it, and I appreciate it! Just wanted to be a squeaky wheel.

[ozmiz]

Missing my game time.. regret letting that update run

[Death By Smiley]

I was most upset. Was trying to power-game awakening before leaving town for Thanksgiving. So close to the final boss fight, I think.

Really upset Bioware Fubar'd my game.

[North Light36]

Thanks for working on a fix. Maybe next time it should be a manual patch?

[Zarathiel]

North Light36 wrote...

Thanks for working on a fix. Maybe next time it should be a manual patch?

I think that suggestion would be best directed at Valve, since it appears to be manual for non-Steam users.

[ozmiz]

Zarathiel wrote...

North Light36 wrote...

Thanks for working on a fix. Maybe next time it should be a manual patch?

I think that suggestion would be best directed at Valve, since it appears to be manual for non-Steam users.

Any ETA out-o-curiosity? As in tonight a possible fix or no?

[Rob Bartel]

Yeah, that's precisely why we wanted to tackle this launch today rather than tomorrow. On the BioWare side, we're all Canadian and will be at work tomorrow just like any other day but the Valve guys will be down to a skeleton crew.

As for where things currently stand, we've been working with Valve and believe we've identified the problem. A new file's being pushed to their servers right now and, if all goes well, we should have this wrapped up within the hour.

In the meantime, you have our apologies for the disruption.

[danny_m1000]

It is indeed possible to prevent Steam from patching games automatically. The thing is, "showstopper" patch bugs like this are uncommon enough to make disabling auto-updates drop off of folks's mental priorities list.

...and even with it getting back on the priorities list, quite a few of us would probably have seen a dialogue that said, "An update is available," and clicked "Ok" out of reflex. I know I would have.

[Zoumil]

This is just great, I finally get this game and then after it installs, I can't play. Thanks for the update Rob.

[Ravenknight]

Up and running on Steam now. Relatively fast response, I'm moderately impressed. Now let's see if my characters will actually start uploading now (doubt it though lol)

[danny_m1000]

Rob Bartel wrote...

Yeah, that's precisely why we wanted to tackle this launch today rather than tomorrow. On the BioWare side, we're all Canadian and will be at work tomorrow just like any other day but the Valve guys will be down to a skeleton crew.

I suddenly feel thankful that Canadian Thanksgiving is in October.

[Rozgarden]

danny_m1000 wrote...

Rob Bartel wrote...

Yeah, that's precisely why we wanted to tackle this launch today rather than tomorrow. On the BioWare side, we're all Canadian and will be at work tomorrow just like any other day but the Valve guys will be down to a skeleton crew.

I suddenly feel thankful that Canadian Thanksgiving is in October.

Amen!

[Rob Bartel]

Thanks for confirming, everyone, and thanks to the Valve guys for their assistance. Everything appears to be up and running now as intended.

[ozmiz]

Can confirm it is back to working again, thanks for a fast response!

[danny_m1000]

Confirmed - DA:O, Ultimate appears to be running correctly for me at this time. Thanks very much!

[mrmike_1949]

Game won't start - I get the Dragon Age start-up window with : Configure/Support/Uninstall/Docs/Web/Exit, but

clicking on PLAY or CONFIGURE or UNINSTALL has no reaction. all other buttons work.

Win XP 32 bit


ps played for 3 hours earlier today (pre patch)

Edited by mrmike_1949, 24 November 2011 - 02:28 AM.

[SharkFood]

Talk about stellar support! Nice job Bioware and things are back to normal here.

[mrmike_1949]

SharkFood wrote...

Talk about stellar support! Nice job Bioware and things are back to normal here.

so what, if anything, did the users do to get it running? All Win 7?
mine still broken, validating Steam cache files now - gonna take awhile:(

[JaylaClark]

Um, I still don't have any indication of what the heck is going on.

My Play, Uninstall and Configure buttons are grayed out when I start the game.

[BARFOLO]

mrmike_1949 wrote...

Game won't start - I get the Dragon Age start-up window with : Configure/Support/Uninstall/Docs/Web/Exit, but

clicking on PLAY or CONFIGURE or UNINSTALL has no reaction. all other buttons work.

Win XP 32 bit


ps played for 3 hours earlier today (pre patch)

Ditto - still FUBAR'd. 

However, the quick response above at least gives me hope that I can be back playing tomorrow.

My hopeful thanks to Rob and the team! 

[mrmike_1949]

Ditto - still FUBAR'd. 

However, the quick response above at least gives me hope that I can be back playing tomorrow.

My hopeful thanks to Rob and the team! 

[/quote]

I think they all went home already!!

[Aragon50]

This is awesome...I just paid $30 bucks for a game that I can't play...every time I click "Play" nothing happens. And I bet if I try to get my money back I will be told "Nope...you can't do that"...only in the software industry you get shafted like this...any other business, if you want your money back for a product that doesn't work, you will get it, no more questions asked. Screw this, off to play a non-online game...at least I know those work because I'm the one patching when I want not some moron doing patching just before a major holiday.

[mrmike_1949]

if you just paid $30, I got some real bad news for you - on sale at Steam for $15 today