134 réponses à ce sujet

[666shadowking666]

some days have passed now, not a single word from EA regarding my message that they promised would be responded to in 24 hrs-

[paologaldor]

120 Hrs .. getting bored counting and i'm sure fellow forums users are bored reading !! needless to say not a happy bunny. But will keep up the fight ...!!!

[666shadowking666]

paolo: yeah, can't give up! I know we can the hands on the soundtrack if we wanna but this is a matter of customers having right! if we let them get away with this, it surly will happen again. This is sadly enough a problem when companies grow to big, they just seem to forget that its the little people that actually buys their stuff without us they will fall

[Bagenholt]

This isn't the first time something like this has happened and it won't be the last no matter what we do. I know it sounds negative but it's the reality of the matter. If a solution comes along then so be it but don't waste your time complaining any longer. I'm sure a few people who could resolve the issue has seen this thread so I'm sure it's been noted people aren't happy. If it wasn't for the fact the PS3 doesn't have that many decent RPG's I wouldn't have bothered with dragon age simply because EA has it's fingers in biowares hole, but I'm glad I did, even with it's faults it's still a quality product.

[Messor8914]

FallingStickman wrote...

Fernando Melo wrote...

Contact EA support as they have instructions to provide you with a solution.

The blu-ray requirement is a Sony one. The box should clearly have indicated it as such - if it does not this was an error in the box art that wasn't caught.

And a friendly note that you are welcome to discuss your views and grievances as always, but talk of pirating anything will not be allowed on the forums.

What "pirating" are you reffering to? He paid for the soundtrack therefore he is entitled (and has a legal right) to possess a copy of the soundtrack. In other words downloading it from the internet or getting it from a different source is perfectly legal.

Bioware/EA on the other hand is breaking the law, because the infomation regarding the soundtrack placed on the box is false and people purchasing the collector's edition are not being informed that you need a PC blu-ray player to actually enjoy the content you paid for.
Bioware should allow PS3 Collector editon buyer to download the soundtrack from the PSN via codes or think of a similar solution.

I wish they would or allow us to download it from this site as an apology for the false information they are lucky not to be sued

[666shadowking666]

Bagenholt wrote...

This isn't the first time something like this has happened and it won't be the last no matter what we do. I know it sounds negative but it's the reality of the matter. If a solution comes along then so be it but don't waste your time complaining any longer. I'm sure a few people who could resolve the issue has seen this thread so I'm sure it's been noted people aren't happy. If it wasn't for the fact the PS3 doesn't have that many decent RPG's I wouldn't have bothered with dragon age simply because EA has it's fingers in biowares hole, but I'm glad I did, even with it's faults it's still a quality product.

Yeha u got a point but I think its no need to give up! We have paid for it and either they fix it or they give some sort of refund for the fact they have lied regarding the soundtrack.

[Bagenholt]

Well in that case what I suggest is write a formal letter to trading standards about the issue. To get a refund all you need is the receipt and the shop you bought it from can't refuse you under the light of the cover providing false information. I know no one wants to get a refund but the only way to make a company listen is to effect it's income one way or another. You could start a smear campaign lol I do it with Dell.



Don't buy Dell! They are the biggest con artists in the business. They use second hand components in new machines and call it being Eco. Gimps!

[Messor8914]

Still they are lucky they aren't getting sued yet

[RagingAvatar]

I personally find this customer service to be an absolute disgrace.

I want what I paid for. Shafting your loyal customers who buy the more expensive collector's edition is probably not a good idea Bioware/EA.

[666shadowking666]

no its not a good idéa.. sadly most of those that has bought toe Collectors edition don't know about this problem and/or they just don't hang out on this forum..
but everyone that bought the collectors edition on ps3 and that doesn't have a BD player in their computers (which I hardly think is many people) has this problem..

I still haven't recived any word from EA regarding this matter..
Is it possible for people who have brought the same stuff and has got lied to in the same way to mass sue the company? If they don't wanna give us the proper treatment why should we do the same?
We got the legal rights on our side as the box states DVD, they enver ever wnet out anywhere to state you have to have a BD player in your PC to get the soundtrack.
Its false advertisement and that can be sued as far as I know ?
My problem is my english is no way vlose to be able to attack EA with this kind of stuff =)

and I still hope they can get their sh*t togheter and solve this the proper way

oh btw, everyone that is not yet giving up! help out spread this to various gamingzites
Ive mailed this issue to ign.com, giantbomb.com and swedish mag gamereactor.se
now since they are rather big zites I don't think they will write about EA's lame messup without having more people telling them what's happening..

I wrote about what has happeend and gave them a link to this thread so they can look it up themselves.

spread the word!

and also Bioware, we would need your help against EA so they can sort this out, we know its not your fault! but if u maybe could give them som direction on how to solve this issue so that we that has paid for the OST and can't use it could in some way legally maintain the soundtrack from them..
with all uniqe register numbers on games etc. today there shouldn't be too hard for them to actually fix this for us.
just give us a PSN voucher and we get them directly from the PSN store

Modifié par 666shadowking666, 01 décembre 2009 - 01:33 .

[Messor8914]

Gameinformer is another to go to my friend also go to the actual news sites CNN, FOX, MSNBC. that should put them under the fire

[Bagenholt]

Well it'd turn into a class action lawsuit no? with the amount of people that could be possibly be effected. Either side could argue the unspoken 'minority' sided with them. Bioware or EA would have to do would show they're making 'acceptable' effort to correct the issue. Though it's very variable, I doubt a few months would go down well in English court of law ^^b



Oh my, I think I'd really like someone to start all this up actually lol

[Messor8914]

i think someone should i'm not willing to. But seriously CNN, Fox News, MSNBC would love to flame a corporation gives them something to do aside from focusing on these twits in hollywood.

[666shadowking666]

Well write to all news stations u an think of just report here so that more poeple can send the same issue to same places, the more people that writes to them with the same issue the larger is the chance they will actually do something about it and report about it.

[Shenmuex]

i have the same problem with collector's ed. what we can do?

[Fodder007]

Putting the soundtrack on a blu-ray disc is just a balls up by either Bioware or EA. There's no two ways about it. It's an oversite and should not be potrayed as anything else.



Anyone with some common sense would know that people want the soundtrack to be able to listen to when away from the PS3 and most people don't have a blu-ray player on their PC or in their car.

[Bagenholt]

Has a rep actually commented on this at all? Not even a "In the works but don't hold your breath"?

[Stellaaaaaaa]

Hi all,

I found this article on the help.dragonage.com site, which was posted on Kotaku.

The Kotaku article is here:http://kotaku.com/54...trackps3-issues

And the EA/BioWare article is here: http://help.dragonag...p?p_faqid=23809

Per Kotaku: "they give you the downloadable version of the collectors edition bonus content over the EA Downloader, and it includes the soundtrack."

Hope that helps you guys!

---
Edited to include the links. Can't believe the forums don't hyperlink the URLs automatically like lots of sites do nowadays

Modifié par Stellaaaaaaa, 01 décembre 2009 - 04:34 .

[Bagenholt]

Ah thanx for that ^^b I'm sure a lot of people will be wetting themselves now.

[paologaldor]

Can somebody post when they have actualy done this ? My game is for xmas so can't instal or test anything yet.

[Messor8914]

I'll give it a shot since i bought mine second hand at eb games

Modifié par Messor8914, 01 décembre 2009 - 08:43 .

[666shadowking666]

Its good that they finally have gone LIVE with this.. its thou funny I mailed them about this 6 days ago and still haven't recived a reply.

[RagingAvatar]

I've done this too and haven't heard back. Let's post when we hear from them, ok?

[Messor8914]

They receive my question and now i probably have to wait for the go around to start

[dmacleod66]

Fernando Melo wrote...

Contact EA support as they have instructions to provide you with a solution.

The blu-ray requirement is a Sony one. The box should clearly have indicated it as such - if it does not this was an error in the box art that wasn't caught.

And a friendly note that you are welcome to discuss your views and grievances as always, but talk of pirating anything will not be allowed on the forums.

Ok i can understand sony requiring the extra's disc to be bluray, but then why wasn't the soundtrack coded to be able to run on the PS3's bluray drive?