134 réponses à ce sujet

[RagingAvatar]

Anyone heard back from EA yet?

[Bagenholt]

Nope. 24 hours later and nothing though there was a note I saw elsewhere that anything regarding DAO we may have to wait up to 48 hours to get a response because of the large backlog of issues.

[nero252]

what a rip off, bioware should return us some money. bioware scamed ps3 owners

[666shadowking666]

This is the date I asked EA about this issue Date Created: 11/22/2009 07:19 PM

Not a word.. this is by far the worst customer service Ive encountered in my life!

[tridentmorph]

Bump.

Still no news I take it?

[Messor8914]

Nothing on my end its offically been over 24 hours since they received it. This is bull****

[Fodder007]

A friend of mine spoke to the Dragon Age support people and they give him the soundtrack and a free copy of DAO for PC for the inconvenience. I told him about it 24 hours after I had emailed support. I have no response yet and he has the soundtrack. Sort it out Bioware/EA.



No when I look for online chat the option is no longer there!

[Bagenholt]

Still no back here. Then what was I expecting from EA? all I can think is &$@! you Bioware for making me deal with that bullcrap.

[Fodder007]

Well I'm currently 4th in the que waiting to speak to a rep. Should have my sound track download starting in a few mins. Online chat that is. 2nd in que now.

Modifié par Fodder007, 03 décembre 2009 - 05:46 .

[RagingAvatar]

Is that online chat or phone call? If it's online could you post a link so that we can all do it please.

[paologaldor]

I got cut of from online chat last time I tried .. guess the op didn't like the question ;-)

[Fodder007]

Look at the bottom of this page under help and click "DA Customer Support" if you then login and select "email us" there is a live chat option. It puts you in a que and tells you how long you'll be waiting. I waited about 10 mins.

[Fodder007]

I've had to download the EA Download Manager software and they have given me access to the digital download version of the soundtrack

[Fodder007]

This is hard work! I'm pretty sure I'll have it soon, as soon as the rep figures out how to add it to my account. It can't be that hard surely.

[paologaldor]

downloading files now .. have to say EA were helpful once I got to chat with somebody

[Fodder007]

lucky you, I still can't see the soundtrack download but I can download the game if I want to, which tbh I don't. So I've got nowhere.



I have to say also, the support people are very rude, that's twice I've spoken with them and twice they've been desperate to get rid of me.

[Messor8914]

i have 15 minutes til i speak with them.

[Messor8914]

Fodder007 wrote...

lucky you, I still can't see the soundtrack download but I can download the game if I want to, which tbh I don't. So I've got nowhere.

I have to say also, the support people are very rude, that's twice I've spoken with them and twice they've been desperate to get rid of me.

Wow if thats the case why do we not file complaints because its been nearly 48 hours since i emailed them

[Bagenholt]

Because the people you want to complain about are the complaint department.

[Messor8914]

ah yea. Well the chat got no where since mine was second hand when i got it. I guess i'll send them the bill when i order the blu ray drive. Because really simple fix that doesn't include PSN or anything like the sort. Just set up for a soundtrack download and allow download from the site. Just send in the code you use to register the game.



But other than that i think they should be sued for doing this half assed

[dweber77]

paologaldor wrote...

Can somebody post when they have actualy done this ? My game is for xmas so can't instal or test anything yet.

You need to wait because you will need the UPC code/Serial number/whatever the heck its named in your part of the world off the back of the box.

I got mine no problem once EA actually responded to the issue.

[RagingAvatar]

I spoke to them via Live Chat and have received my download for the soundtrack, the wallpaper and the Digital Deluxe edition of Dragon Age for PC. Took a long while though.



Whilst it takes a long time, Live Chat produced a result for me, give it a try people.

[Bagenholt]

well I'm speaking now so wish me luck ^^b

[StuBurn]

I am lucky enough to own a laptop with a blu-ray player. For those people who opened the package and saw a bonus blu-ray it may not have been instantly a problem as, like me, they may have thought they could just use it in the ps3. The problem arises because the bonus disk with not actually run on a PS3 (for the soundtrack) it says to put the disk in a computer to access the music. for me this is not a problem, but for others this will be a big issue.

I think this may get sorted but I do not know how. Maybe if you contact EA as the Bioware mod says, they will send you the MP3 files(Providing you can prove you own the game of course!)

Modifié par StuBurn, 03 décembre 2009 - 10:20 .

[Bagenholt]

Well the guy I've gotton definitely doesn't have English as his first language.