134 réponses à ce sujet

[Bagenholt]

Oh wait. they've given me a digital version but it's only the normal not deluxe... Let's see if they give me my sound track now.

[KenjoExodus]

For those looking for the live chat I myself couldn't locate it on the website so I did quick google search and came across this, support.ea.com/chat which directs me to the livechat service I'm currently 14 minutes and counting till speaking to one. Will post back if there is a success.

The e-mail support is horrible I've had a open question since shortly after release of the game.

[Bagenholt]

  EARepAustin: Hi, my name is EARepAustin. How may I help you?
 : DLC codes: ***

PSN: ***
EMail: ***

Was hoping you could assist me with an issue regarding the Soundtrack for DAO. I don't own a bluray drive on my laptop to rip it from. I've read on biowares forum that you may be able to give me an option to download it with the information provided since it was advertised as a DVD and not a bluray. I posted a question here over two days ago with no response which I'm very displeased with, though this isn't the first time I've had issues getting a response from EA support but past experience aside I'm saddened I've had to go to such lengths and wait such a period to have this issue corrected. To actually get my hands on something I paid for.

 : So can you help? Yay or nay?
 EARepAustin: Yes.
 EARepAustin: I am sorry for delayed addressing your concern.
 EARepAustin: Please allow me for a minute.
 EARepAustin: What game do you have purchase.
 : Dragon age origins Collectors edition for the PS3
 EARepAustin: Do you have the ps3 or laptop.
 : I have both
 : but it's the PS3 version I purchased
 EARepAustin: Where did you have purchase the game.
 : I have the game with me now if that's what you were asking... I bought it through GAME.co.uk
 EARepAustin: I'm escalating your issue to our senior support for further investigation.
 EARepAustin: You will be contacted through email with in 24 hours with the solution to your problem.
 : oh no
 : seriously I want it corrected now
 EARepAustin: I am sorry for any disappointment.
 : I didn't wait 30 mins to get in contact with you and then 10 minutes between each line of conversation from you to get told that I'll have to wait 24 hours which will never come to get this corrected
 : I'm not happy what so ever and your apologies isn't good enough
 : I want to know what is the issue that it needs to be escalated
 EARepAustin: They will contact to you with proper resolution
 EARepAustin: Yes.
 : no
 : I want you to tell me why it has to go to who ever you're sending it to
 EARepAustin: I am sorry this will be resolved by our senior level.
 : what?
 : I'm asking why you can't solve it
 EARepAustin: I am sorry for the disappointment.
 : Please answer my question.
 EARepAustin: I can under stand your frustration at this time
 : Just answering my question will be fine for now if you don't mind.
 : Why won't/can't you solve my issue at this time?
 EARepAustin: I am sorry for any inconvenience caused to you.
 EARepAustin: You can download the downloadable content through eadm 
 EARepAustin: You need to visit to the link and get the download content  http://eastore.ea.com/eadm
 EARepAustin: Please provide me your ea e-mail account so I can entitle a new game to you account.
 : [email]
 EARepAustin: Thank you and allow me for a minute,
 EARepAustin: I have gone ahead and entitled the game to your account.
 EARepAustin: I would request you to login to EA download manager with your ea e-mail account and your password you should be able to download the game.

 : This I have done but I can't do nothing without a product code it seems and does this solve my sound track problem that I originally contacted you for?
 EARepAustin: Yes.
 EARepAustin: You can download the game from the EA download manager.
 EARepAustin: Do you need the cd key of the game.
 EARepAustin: I have entitled the game to your account.
 EARepAustin: If you need the cd key here it is [Product code]
 EARepAustin: Are you there.
 : Well I've logged out and logged back in and I can see it. However it's the normal version? That won't have my sound track.
 : thank you for the product code
 EARepAustin: You can download the download the content using EA DM
 : no wait
 : I originally bought Dragon age origins collectors edition the PS3 version. What I have contacted you about is the bonus disc that comes with it. It's actually on Bluray but it is advertised as being on DVD. Because of this and the fact I don't own a Bluray drive on my laptop I cannot listen to the soundtrack that is on the bonus disc
 EARepAustin: You didn't get the disc?
 : no I got the disc but I can't listen to the sound track that is on the disc because I don't own a bluray drive on my PC
 EARepAustin: I'm escalating your issue to our senior support for further investigation.
 EARepAustin: Take care.
 : ??
 EARepAustin has disconnected.

All I can say is what the ****.

Modifié par Bagenholt, 03 décembre 2009 - 10:40 .

[Messor8914]

All i can say is if you bought it second hand because of the soundtrack like me YOU GET SCREWED BY THIS COMPANY!!! now i just purchased a blu ray drive and i'm sending them the bill jackasses

[Bagenholt]

No, it's brand new.

[RagingAvatar]

That is atrocious. Try Live Chat again? I guess it's luck of the draw getting someone who can actually understand you. I spoke to three different people and none of them were native English speakers.



Hope that helps, sorry it hasn't panned out yet.

[Bagenholt]

Seriously Rage this is so common you wouldn't believe. I recently stopped playing Ultima online because of the way EA treats it's customers on that game and this and I'm not exaggerating is nothing. Really, this is nothing.

[KenjoExodus]

I just got off with the CSR on Live Chat they provided me with the download manager link and within it once signed into my account was the Soundtrack/Deluxe Edition Wallpaper/ Deluxe Edition PC Version. You'll get more results VIA live chat then anything else. Only advice I can personally give is be polite, and patient.

Modifié par KenjoExodus, 04 décembre 2009 - 12:23 .

[Bagenholt]

I'd like biowares opinion on what happened with my live chat and in all still waiting a response for my original email.

[Messor8914]

I wasn't quite happy because mine was used probably because the original owner handed it back in probably because of this very reason. He did not even register it to this site when i bought it i did. Seriously if you buy yours second hand (used) you get screwed by this people.

[Bagenholt]

meh

[Bagenholt]

Bioware saying sorry and sending us to EA support just isn't good enough.

[Delta_Pizza]

EA support are terrible, I still haven't been answered and my ticket has been there for 2 weeks and 2 days!

Modifié par Delta_Prime, 04 décembre 2009 - 05:58 .

[paologaldor]

Yay i've had a reply from my original email .. gald i didn't wait for this as they have missed the point ..



My Mail



"Dear sirs,



I've been directed to your selves from the games official forums. I've purchased a copy of Dragon Age origins for the Ps3 as a Christmas present. It is the CE edition of the game. Now the advert and the packaging said that the bonus disc was DVd instaed it was bluray .. ok no problem as its Ps3 however , as read on the forums The ps3 is unable to play the soundtrack. Is this going to be fixed I find it very poor to be able to listen to a soundtrcak I have to have a bluray player on a PC... when I have a perfectly good player on my Ps3.



Please can you contact me asap with the plan, fix details as the soundtrack was the main reason for paying an extra £10 for the CE edition"



Their reply ..



Thank you for contacting Dragon Age: Origins support, and for your continued patience while we address this issue.



We have discovered that there was an issue with DLC either not being visible or being download correctly on certain console platforms, and we are working to get this addressed as quickly as possible. Please refer to: http://help.dragonage.com for the latest up-to-date developments on this issue, as our 'Hot Topics' list is updated as we investigate and resolve these items as they come up.



Thank you again for your continued patience and support, and best of luck in your Fereldan adventures.



Regards,

Virendra N

Electronic Arts Customer Support



Hmm don't think they bothered to read it .. Or as suspectedEnglish is not primary language. Anyhow got the DL soundtrack code yesterdya via live chat so happy. But will never buy from EA again.

[Messor8914]

paologaldor wrote...

Yay i've had a reply from my original email .. gald i didn't wait for this as they have missed the point ..

My Mail

"Dear sirs,

I've been directed to your selves from the games official forums. I've purchased a copy of Dragon Age origins for the Ps3 as a Christmas present. It is the CE edition of the game. Now the advert and the packaging said that the bonus disc was DVd instaed it was bluray .. ok no problem as its Ps3 however , as read on the forums The ps3 is unable to play the soundtrack. Is this going to be fixed I find it very poor to be able to listen to a soundtrcak I have to have a bluray player on a PC... when I have a perfectly good player on my Ps3.

Please can you contact me asap with the plan, fix details as the soundtrack was the main reason for paying an extra £10 for the CE edition"

Their reply ..

Thank you for contacting Dragon Age: Origins support, and for your continued patience while we address this issue.

We have discovered that there was an issue with DLC either not being visible or being download correctly on certain console platforms, and we are working to get this addressed as quickly as possible. Please refer to: http://help.dragonage.com for the latest up-to-date developments on this issue, as our 'Hot Topics' list is updated as we investigate and resolve these items as they come up.

Thank you again for your continued patience and support, and best of luck in your Fereldan adventures.

Regards,
Virendra N
Electronic Arts Customer Support

Hmm don't think they bothered to read it .. Or as suspectedEnglish is not primary language. Anyhow got the DL soundtrack code yesterdya via live chat so happy. But will never buy from EA again.

Your lucky guy that buys one used gets screwed in the butt by these ****s. I won't buy anything from these dicks nothing related to collector's editions

[Bagenholt]

I'm glad bioware didn't reinvent the wheel when makin this site because it makes it so handy to find the ignore button.

[Bagenholt]

Tried another live chat while I was doing my crochet last night and got it sorted. Very pleased, the rep actually made it very painless this time.

[666shadowking666]

so live chat is the way to go huh?

[666shadowking666]

haha, I got the same thing as the other guy! they link the soundtrack too my account but I can't access EADM since I don't have the product key for DragonAge Origins since I bought the ps3 version of the game not tne pc-version
WTF is this?

Modifié par 666shadowking666, 05 décembre 2009 - 10:35 .

[Bagenholt]

Oh if they activated it on your account then when you log in it should appear without the code. It didn't appear for me at first because I was already logged in before he linked a copy to my account. You can ask for the code but it's really just to link it on your Forum account.

[666shadowking666]

I couldn't manage to get to the download of EADM installer but I contacted EA support again and was sent a link where I could get the installer directly.

I got the Soundtrack now actually! Solved, finally.

[Bagenholt]

Yeay to us ^^b

[666shadowking666]

as long as u have the EADM installer no product key is necessary the problem is they forget to get u a direct link to the EADM installer. As soon as I got that one I logged onto EADM and there the soundtrack was =)



Im amased how poor they run this though, there is no info on how to obtain the soundtrack whatsoever anywhere unless u find this thread.

[darius359au]

Now this is irritating , the soundtrack is now available from amazon or itunes , and I still have'nt heard back from EA support about not being able to play my CE soundtrack because it's on a Bluray disk and getting the download....

[The_11thDoctor]

This is retarded. I was trying to get Bioware to respond to my questions since last month and I never got a response... So I was to know that I needed to come here in order to figure out what was going on?! I completely was driven mental that Bioware of ALL companies wouldnt provide help on their support site! So I need not to talk to the company that made the game but EA and find out the solution for the soundtrack. What about all the other questions I had for Bioware?! Do I need to go find forums on all subs/ make them in order for Bioware to pay me any mind? I'm pissed... I buy anything Bioware and I go to their support section on their DA site and get no response and feel like they enjoy spitting on their fans! Maybe once I calm down more I look around, but Bioware: If you make a bloody support page, AT LEAST CHECK IT!!! I love you guys, but you got me on the chip right now... I almost dont even care anymore... I was ready to just say F-it! I wont Buy Mass Effect 2 or the comic though I have ME1 and the books/ audio books, so I was Bio-fan-ing it +5. I org came here to say my final piece and let people know not to contact Bioware, due to how useless it is and I find a Bio-guy in here...

Guess Im going to write EA then.

Modifié par aang001, 09 décembre 2009 - 03:22 .