4 réponses à ce sujet

[IBPROFEN]

Ankur: [/b]Thanks for contacting EA Help! My name is Ankur how may I help you?
you: [/b]hoprfully, I cant get BDtS key to work
Ankur: [/b]Could you please elaborate the matter. 
you: [/b]Last nite i was going to play Mas Effect and couldn't get my key to work on Bring Down the Skty content to work
you: [/b]So, the 3rd help advisor had me to load Origin and gave me a digital copy and a key to use for tht content
Ankur: [/b]Please give me just a moment while I look into this further.
Ankur: [/b]Please download the "Bring Down The Sky" DLC, by the below given link:
Ankur: [/b]Here is the link : http://masseffect.bi...nthesky_pc.html
Ankur: [/b]Once you download the DLC, please use the below mentioned code to activate the DLC:
Ankur: [/b]"removed key"
you: [/b]I was on with advisors for about 6 hours, then 6+hours D/Ling Mass Effe
you: [/b]tht the one of 2 codes that they game me to try they failed
you: [/b]Ive D/Led BDtS 6times from 2 different addys
you: [/b]And tried tht code and this one: "removed Key" you: [/b]not including my original BDtS game key "removed key" you: [/b]without 1st L
you: [/b]I even email ea and they gave me tht "removed key"  key tht didn't work
Ankur: [/b]Please give me just a moment while I look into this further.
you: [/b]even done deskyop sharing with the last advisor I was with last night
Ankur: [/b]Okay.
you: [/b]I'm sorry Ankur but I'm getting near boiling point, Iwas up till 10am this morning trying to get it working
you: [/b]from 7pm yesterday when it all started
Ankur: [/b]May I know your EA/origin account email address. 
you: "removed Addy"Ankur: May I know your EA/Origin account date of birth. 
you: 'removed date you: u sgould see my Club Pogo acct there too
Ankur: [/b]Your ea account shows that you have mass effect code is "removed key"
you: [/b]thts I beliebe thts Mass Effect 2 code
you: [/b]my ME1 retail key is "removed key" Ankur: [/b]Your origin downloadable copy mass effect 1 code  is "removed key"
you: [/b]ok didn't know tht. its the one the advisor gave me last night
Ankur: [/b] Okay.
you: [/b]the game itself is fine its the BDtS content tht fails in the validating license at the begining of the install
Ankur: [/b]Due to nature of the issue I will be forwarding the matter to our  concerned  team, thank you for your continued patience, please allow me a moment.
you: [/b]thanks
[/b]Please wait while we get this chat session where it needs to go.
[/b]You are now ready to chat with Heisnam.
Heisnam: [/b]Thanks for contacting EA Help! My name is Heisnam how may I help you?
you: [/b]Tring to get BDtS content working
Heisnam: [/b]I am not sure about your issue 
Heisnam: [/b]Which game are you referring to?
you: [/b]Mass Effect 1
you: [/b]Bring Down the Sky
[/b]Please wait while we set up your chat session with Shobhit.
[/b]You are now ready to chat with Shobhit.
Shobhit: [/b]Thanks for contacting EA Help! My name is Shobhit how may I help you?
you: [/b]ME 1 Bring Down the Sky is not working
Shobhit: [/b]Are you getting any error message ?
Shobhit: [/b]please let me know the error message while redeeming the code .
you: [/b]tht is retail game, the BDtS content Key is not working an advisor had me to D/L \\Orig
Shobhit: [/b]Could be please elaborate ?
you: [/b]It say Installatin Failed
you: [/b]It can't validate license and fail@ install
Shobhit: [/b]Okay 
you: [/b]I'be D/L BDtS from galaticcode and a direct link 6 times and used my game key ans 2 different gamekeys advisor
you: [/b]and none work
Shobhit: [/b]BDTS mass effect  Please go to the link
Shobhit: [/b]http://masseffect.bi...nthesky_pc.html
Shobhit: [/b]    Then use this key : "removed key" to activate the DLC and let me know, it works or not?
 
you: [/b]I'VE D/L it already and it hasn't work at tht link 4 times
you: [/b]with tht key
Shobhit: [/b]Please use the key once again 
Shobhit: [/b]Is it working ?
you: [/b]The installation of Mass Effect: Bring Down the Sky has Failed
you: [/b]is what I just got
Shobhit: [/b]Please logout from the game and then redeem the code 
you: [/b]my game is not on
you: [/b]cause I no it want let u D/L while game is open
you: [/b]so the concern team want to concerned?
Shobhit: [/b]   Download and Run the Installer


   English, Spanish http://files.bioware...t_BDtS_ES_a.exe (309 MB)
   French http://files.bioware...ct_BDtS_F_a.exe (465 MB)
   Italian http://files.bioware...ct_BDtS_I_a.exe (469 MB)
   German http://files.bioware...ct_BDtS_G_a.exe (512 MB)

   Run the downloaded file to install the new content.
   Enter your Mass Effect: Bring Down the Sky CD Key when asked by the installer.
Shobhit: [/b]Please follow above steps.
Shobhit: [/b]Please uninstall your previous installer.
you: [/b]Ive been with 5 advisors now Ive D/Led 2 different addys for BDtS used 2 game keys tht advisors game me plus my own
Shobhit: [/b]I can understand.
Shobhit: [/b]Please try it now again.
you: [/b]I'm ;oading it
Shobhit: [/b]Okay.
you: [/b]Ive been at this sincxe 7pm yesterday and at my boiling point
Shobhit: [/b]I do understand.
you: [/b]It took me 6+ hour to D/L mass effect from Origin this morning
Shobhit: [/b]Yes, I know, it took time to download game through Origin.
you: [/b]are u Ankur or Shobhit
Shobhit: [/b]This is Shobhit.
you: [/b]y then it says Ankur is typing when u type to me
Shobhit: [/b]This is shobhit 
Shobhit: [/b]Not ankur 
you: [/b]ok but it says Ankur is typing a message when u type,lol
Shobhit: [/b]No , you can see my name when you are chatting .
you: [/b]yep but when you type it says Ankur is LOL
you: [/b]is this Peggy;jk lol
you: [/b]3 min to load left
Shobhit: [/b]I also don't understand 
you: [/b]its and TV credit card ad in states
Shobhit: [/b]Sorry ?
you: [/b]what key I need to use "removed key" ?
you: [/b]its loaded
Shobhit: [/b]7YVD
you: [/b]Installation Failed @ top,below tht is The Installation of Mass Effect:Bring Down the Sky has Failed.
you: [/b]It doesn't get past validating licenses and fails
Shobhit: [/b]Okay I am forwarding the issue to the concern department so please wait for some time
you: [/b]after I put in the key it I click Next it does to vakidating license and the it gices mr tht
you: [/b]I thought u were the concerned team
Shobhit: [/b]: Okay I am forwarding the issue to the concern department so please wait for some time
you: [/b]thts what Ankur done too
you: [/b]so he didn't do tht already
you: [/b]tht ticks me
Shobhit: [/b]Please wait for some I am forwarding the issue to the concern department team 
you: [/b]thought Heisnam was part of tht team with u
Shobhit: [/b]Please wait for some time 
you: [/b]thts ok I'm copying all this chat
Shobhit: [/b]You will get the information from the email team 
you: [/b]They have responded since I started one there too
you: [/b]think u need a Supervisor involves in it now
Shobhit: [/b]Okay Please use the code "removed key"
Shobhit: [/b]Please ignore the last response 
Shobhit: [/b]If you need help with anything else, please feel free to contact us anytime!
Shobhit: [/b]Thank you for contacting EA. Is there anything else I can help you with today?
you: [/b]yep I need a SUpervisor
Shobhit: [/b]Please wait for some time , you will be informed by the supervisor 
Shobhit: [/b]You will get the email from the email team 
you: [/b]sry but you need to move me to one and I know you can
you: [/b]and give me and accident number for them
Shobhit: [/b]I am sorry there is no supervisor available so please wait for the email response 
you: [/b]so I can followup on it thru emails
Shobhit: [/b]Yes 
you: [/b]Whats the incident numder for this
you: [/b]so I can followup
Shobhit: [/b]Incident no  removed #        Shobhit: [/b]If you need help with anything else, please feel free to contact us anytime!


 I think I got PEGGY'ed by EA.  sorry for the long read but this is not the customer service ppl want. 

[IBPROFEN]

Peggy'ed is from a Credit Card TV ad in the states.

[zesban]

Hi IBPROFEN,

Try the steps in my work around here - social.bioware.com/forum/1/topic/131/index/1942301/1

   - Zesban

[IBPROFEN]

thanks for advisem not sure how to do tht.
I closed my 6 cases about it today. I called ea toll free#. They said tht all their keys are old and over used, basically said it was Biowares fix, cause your unable to register it. Ana, instead of trying hard to fix the problem they gave me Dead Space2 for my troubles and 15%off next purchase(excluding pre-orders). I don't understand why they don't just put in an open key in it. So, you can just download it and play. They even gave me new DC of Mass Effect to replace my retail copy you would think that a key would work then.

[IBPROFEN]

double post. 

Modifié par IBPROFEN, 14 décembre 2011 - 09:48 .