Hi Everyone,
I wanted to let you know that we had a system issue today with our free shipping coupon code. As some of you are aware it did not deduct the cost of shipping from your orders. Our team is aware of the issue and any orders that had this issue will be credited over the weekend. We apologize for this inconvience. If you have any questions please feel free to send in a support case. Hope you all have a wonderful weekend.
Thanks,
Jedi
BioWare Store Free Shipping Issue
Débuté par
BioWareStore Jedi
, déc. 10 2011 04:54
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#2
Posté 10 décembre 2011 - 07:39
NOD-INFORMER37
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- Members
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This is somewhat off topic, but is there a way I could use both the free shipping code and the 20% off code?
I have to remove one in order to enter another
EDIT: Nevermind, they're both the same coupon except one if for international customers lol sorry about that xD
I have to remove one in order to enter another
EDIT: Nevermind, they're both the same coupon except one if for international customers lol sorry about that xD
Modifié par NOD-INFORMER37, 10 décembre 2011 - 07:45 .
#3
Posté 12 décembre 2011 - 04:16
KAMielke
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- Members
- 24 messages
I didn't ask this in the support case I sent in, but I'd like to know if the discount can be prolonged for people who still have problems up to the fourteenth, as the weekend has passed and I'm still in distress.
#4
Posté 13 décembre 2011 - 06:31
NOD-INFORMER37
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KAMielke wrote...
I didn't ask this in the support case I sent in, but I'd like to know if the discount can be prolonged for people who still have problems up to the fourteenth, as the weekend has passed and I'm still in distress.
Same here, I just ordered something on Sunday and the discount had not counted toward the end purchase.
Btw does anyone know how long it takes for a support case to respond? Never sent one in before thats why I ask, plus I'll be away in about 5 days. :S
#5
Posté 13 décembre 2011 - 12:01
Kylendros
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The same thing happened to me last night. I was charged the shipping and handling on the end purchase.
EDIT: I sent in my case . Still to soon to expect a reply tho. Im realy hoping to get some answers.
I got my reply. According they fixed it too.
EDIT: I sent in my case . Still to soon to expect a reply tho. Im realy hoping to get some answers.
I got my reply. According they fixed it too.
Modifié par Kylendros, 13 décembre 2011 - 06:34 .
#6
Posté 13 décembre 2011 - 07:31
KAMielke
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- 24 messages
Maybe I should send in another case. They still haven't replied to me...
#7
Guest_Ms Domino_*
Posté 13 décembre 2011 - 08:38
Guest_Ms Domino_*
Guest_Ms Domino_*
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- Guests
Hello All,
We are manually updating orders to make sure that no one who uses the code is charged for shipping. Today is the last day to use this option, so please submit your order - and let me know if there are any issues via a support case.
Thanks for your patience and understanding.
Ms D
We are manually updating orders to make sure that no one who uses the code is charged for shipping. Today is the last day to use this option, so please submit your order - and let me know if there are any issues via a support case.
Thanks for your patience and understanding.
Ms D
#8
Posté 14 décembre 2011 - 05:22
KAMielke
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- Members
- 24 messages
I don't have the luxury of using a credit card and just getting the refund for the shipping later; I have a prepaid Master Card, and my limit is $100. It just seems like that's how people are getting their refunds, and I'm concerned now that it's too late.
It also seems like everybody is getting a reply to their cases within hours. Is mine overlooked because I didn't fill in the items I'm ordering? Because I couldn't figure out how to input multiple.
It also seems like everybody is getting a reply to their cases within hours. Is mine overlooked because I didn't fill in the items I'm ordering? Because I couldn't figure out how to input multiple.
#9
Posté 17 décembre 2011 - 07:25
MingistheKing
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- 1 messages
What is the free shipping code anyway?
#10
Posté 19 décembre 2011 - 01:18
ShadowFox79
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- Members
- 1 messages
I saw the promotion on Friday! And was about to make an order now, but I cant find the code! Is the promotion over? If it is, that´s sad. It should be at least to the 24!
#11
Posté 26 décembre 2011 - 09:11
EA_AgentX
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- EA Employees
- 217 messages
ShadowFox79,
From the post by Ms D, it appears you have missed the promotion by 5 days. I am sorry for any frustration this has caused you. Please let me know if you need further assistance.
EA_AgentX
From the post by Ms D, it appears you have missed the promotion by 5 days. I am sorry for any frustration this has caused you. Please let me know if you need further assistance.
EA_AgentX
