5521 réponses à ce sujet

[Ponendus]

Adugan wrote...

EA hasnt made any goodwill gesture, which is what I am personally waiting for. They just reworded the EULA to mean the same thing and patched Origin for now. They could be waiting for it to blow over to try again.

Ok, but just remember EA is a corporation, it is unlikely they care about such things. If that is what you need, then so be it, but I personally don't understand the need for personal gestures from something so large and unpersonal already.

[Ponendus]

Adain878 wrote...

Lets see, I preordered BF3 after some thought on the matter. Wasn't going to but decided to give them a benefit of a doubt, DICE had done some good work and deserved it. I had issues with a corrupt install and the game itself not authenticating.

So after I believe 4 reinstalls, 3 days of waiting on a response from customer service only to get an automated response completely not related to my problem, 2 more days for a response I was finally able to play.

So ya, first experience was far from pleasant.

Now lets look at valve. A few years ago I had an issue with a stolen credit card at a bad time, CC company ended up doing a charge back on a game I purchased before It was stolen. My account ends up locked. It took one email and 24 hours to get that fixed.

Ok, so that is an EA customer service issue - you know that will still exist regardless of the Origin service though right? 

I am not sure about the customer service stuff, that is a different issue that I can't really comment on.

[Auru]

You guys at bioware must be out of your minds

[LOST SPARTANJLC]

Ponendus wrote...

Adugan wrote...

EA hasnt made any goodwill gesture, which is what I am personally waiting for. They just reworded the EULA to mean the same thing and patched Origin for now. They could be waiting for it to blow over to try again.

Ok, but just remember EA is a corporation, it is unlikely they care about such things. If that is what you need, then so be it, but I personally don't understand the need for personal gestures from something so large and unpersonal already.

If I ran EA I would make them do it , because it helps re-establish the EA brand.But people have to understand they can't apoligize for every bad descision made ,  they can only try fixing the problem that's good for the consumer/company.

Modifié par LOST SPARTANJLC, 15 janvier 2012 - 09:04 .

[casadechrisso]

DarthSliver wrote...

Ok the most reasonable argument i seen to not wanting Origins is that it does the same crap as Steam, which most already have, and they dont want basically the same time of program thats for 2 different companies on their PC meaning that its taking up space. But the argument to not wanting spyware on their PC I just dont see it holding up because many have said its exactly like Steam and many of you have used Steam. So from that logic you already have a form of Spyware on your computer. So I think the people who dont want the same type of program that does the same thing as the one they already have hold more weight for not wanting Origins or being against it.

But what do I know about PC stuff, I play on consoles.

... and many more have said that it's not like Steam and gave enough examples for that, like the difference in data collection. I'm tired of repeating it. But since Steam is mentioned so often, one major factor might be that many players actually use Steam not because they're forced to, but because they like it, for a good reason. Just like Apple's iTunes it's a huge monopoly that some people certainly just hate for that one reason, but many people use it because it just works and gives them what they want without a big hassle. But do those people really want their music library split into 3 or 4 different iTunes clones that all want to run at the same time? I bet not. And even big bad Apple at least made iTunes a quality product that people accepted as the better alternative, had Microsoft or one of the music company ever made a superior product they would've succeeded with it. Instead, many online music retailers tried to force their iTunes clone on customers with brute force, and most of them have died out fast in result.

In contrary to Steam or iTunes, I haven't heard anyone who just wants to use Origin because they like Origin. Some people might not care, some people accept it as a necessary evil, but I see nobody demanding it because it's so cool. Origin is simply forced on a customer base who have no interest in it because it actually gives them nothing and adds nothing to their gaming experience - instead it's another bloatware that wants to start with your Windows, collects your data, fills your memory, annoys with adds and popups and all that. Hell, they don't even offer reasonable prices in their store - last time I had a look they still wanted 59,99 for Dragon Age 2 which every other store at that time was throwing out for under 20 because nobody wanted to buy it.
There's nothing, absolutely nothing in Origin most of us want, but a lot of stuff many of us don't want and some people are apparently willing to accept because they don't care.

One advantage I used the EA downloader for in the past was getting around the broken DVD drive of my laptop, but that's really nothing earthshaking these days anymore and could be provided by any service.

Last but not least, customer relations. Steam might be such a big capitalist as all of them, but they at least know how to talk to their customers and make them feel appreciated, plus they actually attract people with good deals instead of brute force, so many people sign up freely. It's a big thing to earn the trust of a large customer base, and while Valve apparently earned the trust of a large crowd, EA only makes it worse from day to day.

[Adain878]

Just curious Ponedus but you don't consider customer service an extensive of a service? because that is Origin, A digital delivery platform/Service. At least that's how I view it. They can't offer something like that then expect people to put up with sub par customer service when it breaks.

Again who would you trust more based on past actions

EA

or

Valve

[Lumikki]

Ponendus wrote...

Lumikki wrote...

Ponendus wrote...

Ok fair enough. I just have one question. Exactly what is the breach of privacy, I genuinely don't understand this. Has it actually been proven that there is a breach, or is it just a rumour? I just am confused because Chris Priestly stated that it is not Origin but a Windows process that is searching or whatever for its own purposes. I would just really like some clarification on exactly what the objection is?

Any information what is send out of my computer to game company without my permission is no acceptable. That means I consider EVERYTING from my graphics resolution to anything else as private matter. Problem here is like there is a lot of people who doesn't understand our conserns. I'm fine by that, because everyone can choose them self how PRIVATE they want to be. But that company doesn't respect OUR privacy enough to make question about it, that's not acceptable.

I could ask same question other ways. What gives the company right to collect ANY data from my computer and sent it into they company. IF I just play single player game in my OWN computer?

That's fine, that is your personal choice. That is a different matter entirely. I only hope that the choice is based on actual evidence as opposed to hysteria. I personally have not seen anything that solidifies that the collection happens at all, have you? If you don't need to and are happy to miss out on a good game due to trusting the loud noise of internet forum-goers then that is absolutely your choice, I can't argue with that.

Also, I am ok with them collecting data if they mention they are doing so in the terms of sale or whatever. It then becomes my choice as to what my personal privacy standards are.

Yes, like you say it's my choice and your choice is yours.

How ever, can you tell me ONE reason why company can't give us both what we want?

Because only what's needed from company is just asking the data collection question in Origin client?
(How hard it is to make question button for this?)

What does it tells us about company, if company doesn't respect my choice at all?

You say, like I want to miss ME3 game. No I don't, I have played ME1 and ME2 and would want to play ME3 too. But my privacy is more important than any game EVER will be.

Modifié par Lumikki, 15 janvier 2012 - 09:09 .

[casadechrisso]

Eivea wrote...

Is DLC going to be handled through Origin as well? Because besides the other problems with the service mentioned in this thread, it also happens to be ripping off everyone in the EU with its $1 = 1€ policy.

Here is a screenshot for refference:

LOL, oh yeah, that pretty much sums up my whole experience with the EA shop.

[didymos1120]

Auru wrote...

You guys at bioware must be out of your minds

The guys at Bioware don't really have anything to say about it. EA owns Bioware. They're just one division amongst many, and one that develops games, not sets corporate policy.  Origin is something decided on at the corporate level.

[LOST SPARTANJLC]

casadechrisso wrote...

DarthSliver wrote...

Ok the most reasonable argument i seen to not wanting Origins is that it does the same crap as Steam, which most already have, and they dont want basically the same time of program thats for 2 different companies on their PC meaning that its taking up space. But the argument to not wanting spyware on their PC I just dont see it holding up because many have said its exactly like Steam and many of you have used Steam. So from that logic you already have a form of Spyware on your computer. So I think the people who dont want the same type of program that does the same thing as the one they already have hold more weight for not wanting Origins or being against it.

But what do I know about PC stuff, I play on consoles.

... and many more have said that it's not like Steam and gave enough examples for that, like the difference in data collection. I'm tired of repeating it. But since Steam is mentioned so often, one major factor might be that many players actually use Steam not because they're forced to, but because they like it, for a good reason. Just like Apple's iTunes it's a huge monopoly that some people certainly just hate for that one reason, but many people use it because it just works and gives them what they want without a big hassle. But do those people really want their music library split into 3 or 4 different iTunes clones that all want to run at the same time? I bet not. And even big bad Apple at least made iTunes a quality product that people accepted as the better alternative, had Microsoft or one of the music company ever made a superior product they would've succeeded with it. Instead, many online music retailers tried to force their iTunes clone on customers with brute force, and most of them have died out fast in result.

In contrary to Steam or iTunes, I haven't heard anyone who just wants to use Origin because they like Origin. Some people might not care, some people accept it as a necessary evil, but I see nobody demanding it because it's so cool. Origin is simply forced on a customer base who have no interest in it because it actually gives them nothing and adds nothing to their gaming experience - instead it's another bloatware that wants to start with your Windows, collects your data, fills your memory, annoys with adds and popups and all that. Hell, they don't even offer reasonable prices in their store - last time I had a look they still wanted 59,99 for Dragon Age 2 which every other store at that time was throwing out for under 20 because nobody wanted to buy it.
There's nothing, absolutely nothing in Origin most of us want, but a lot of stuff many of us don't want and some people are apparently willing to accept because they don't care.

One advantage I used the EA downloader for in the past was getting around the broken DVD drive of my laptop, but that's really nothing earthshaking these days anymore and could be provided by any service.

Last but not least, customer relations. Steam might be such a big capitalist as all of them, but they at least know how to talk to their customers and make them feel appreciated, plus they actually attract people with good deals instead of brute force, so many people sign up freely. It's a big thing to earn the trust of a large customer base, and while Valve apparently earned the trust of a large crowd, EA only makes it worse from day to day.

Very understanable , all I'm saying is one company has been villified when facebook and others do similar things(secrtly).But no one boycott's them , to me if your going to do it for one company then do it for all of them so these pratices can go away.

[LOST SPARTANJLC]

Lumikki wrote...

Ponendus wrote...

Lumikki wrote...

Ponendus wrote...

Ok fair enough. I just have one question. Exactly what is the breach of privacy, I genuinely don't understand this. Has it actually been proven that there is a breach, or is it just a rumour? I just am confused because Chris Priestly stated that it is not Origin but a Windows process that is searching or whatever for its own purposes. I would just really like some clarification on exactly what the objection is?

Any information what is send out of my computer to game company without my permission is no acceptable. That means I consider EVERYTING from my graphics resolution to anything else as private matter. Problem here is like there is a lot of people who doesn't understand our conserns. I'm fine by that, because everyone can choose them self how PRIVATE they want to be. But that company doesn't respect OUR privacy enough to make question about it, that's not acceptable.

I could ask same question other ways. What gives the company right to collect ANY data from my computer and sent it into they company. IF I just play single player game in my OWN computer?

That's fine, that is your personal choice. That is a different matter entirely. I only hope that the choice is based on actual evidence as opposed to hysteria. I personally have not seen anything that solidifies that the collection happens at all, have you? If you don't need to and are happy to miss out on a good game due to trusting the loud noise of internet forum-goers then that is absolutely your choice, I can't argue with that.

Also, I am ok with them collecting data if they mention they are doing so in the terms of sale or whatever. It then becomes my choice as to what my personal privacy standards are.

Yes, like you say it's my choice and your choice is yours.

How ever, can you tell me ONE reason why company can't give us both what we want?

Because only what's needed from company is just asking the data collection question in Origin client?
(How hard it is to make question button for this?)

What does it tells us about company, if company doesn't respect my choice at all?

You say, like I want to miss ME3 game. No I don't, I have played ME1 and ME2 and would want to play ME3 too. But my privacy is more important than any game EVER will be.

Also understandable , as long as your not using facebook or any other online service that secretly does collect data.

[Ponendus]

Adain878 wrote...

Just curious Ponedus but you don't consider customer service an extensive of a service? because that is Origin, A digital delivery platform/Service. At least that's how I view it. They can't offer something like that then expect people to put up with sub par customer service when it breaks.

Again who would you trust more based on past actions

EA

or

Valve

No of course it is integral to a service. I am simply saying that I didn't realise that was your experience. I wonder if in time the service would improve, it is relatively new after all. However, that may not be enough. Valve on the other hand has had many years of experience in digital distribution. Again, I can't really comment though as I haven't had an Origin customer service experience, I am sorry yours was not good.

To be honest, I don't know how to answer the question you ask, and I am not sure what it will achieve. I don't trust either company becuase I don't place trust in companies. I don't liken coroporations to emotional stances like 'trust'. I am always skeptical, but try to be rational. I have no reason to trust OR distrust either company.

[casadechrisso]

LOST SPARTANJLC wrote...

Very understanable , all I'm saying is one company has been villified when facebook and others do similar things(secrtly).But no one boycott's them , to me if your going to do it for one company then do it for all of them so these pratices can go away.

No, that has nothing to do with it. Nobody forces you to use facebook just to get access to your favorite news site - you join facebook to use facebook.

That many people don't care what FB does with their data is sad, that people post photos of their naked backsides is sad too, but that's humanity to you - some are like this and some are like that.

Most people here though just want to use Mass Effect 3, and they neither want to log into Mass Effect 3 via Facebook nor through Origin nor through whatever, they just want to play hassle-free.

[LOST SPARTANJLC]

Ponendus wrote...

Adain878 wrote...

Just curious Ponedus but you don't consider customer service an extensive of a service? because that is Origin, A digital delivery platform/Service. At least that's how I view it. They can't offer something like that then expect people to put up with sub par customer service when it breaks.

Again who would you trust more based on past actions

EA

or

Valve

No of course it is integral to a service. I am simply saying that I didn't realise that was your experience. I wonder if in time the service would improve, it is relatively new after all. However, that may not be enough. Valve on the other hand has had many years of experience in digital distribution. Again, I can't really comment though as I haven't had an Origin customer service experience, I am sorry yours was not good.

To be honest, I don't know how to answer the question you ask, and I am not sure what it will achieve. I don't trust either company becuase I don't place trust in companies. I don't liken coroporations to emotional stances like 'trust'. I am always skeptical, but try to be rational. I have no reason to trust OR distrust either company.

I think this is point , Orgins's needs time to mature into a Steam like product.It like how everyone use to Aol for dial-up until other alternatives decided to pop-up or high-speeed internet became availiable.

(Aol dial-up that really somewhat tells my age.)

[Lumikki]

LOST SPARTANJLC wrote...

Also understandable , as long as your not using facebook or any other online service that secretly does collect data.

Of course, I can't even go facebook pages, I have blocked access to it from my computers. How ever, these are social services and I have no interest for them. Playing single player games in persons own computer is little different.

Company wanting to break my privacy because game, isn't really good reason to break it.
It shows lack of respect from companies side, when it can be fixed very easyly, if they would want.

[Adain878]

Fair enough Ponendus, I've always judge whether to support a product or not based on the actions of the company. I work in the service industry so I take that to heart when i evaluate a company. I use the word trust just because its the easiest way to equate past actions and my current stance on if they are worth spending my money on.

[Ponendus]

Lumikki wrote...

Yes, like you say it's my choice and your choice is yours.

How ever, can you tell me ONE reason why company can't give us both what we want?

Because only what's needed from company is just asking the data collection question in Origin client?
(How hard it is to make question button for this?)

What does it tells us about company, if company doesn't respect my choice at all?

You say, like I want to miss ME3 game. No I don't, I have played ME1 and ME2 and would want to play ME3 too. But my privacy is more important than any game EVER will be.

I imagine the question button doesn't work because it doesn't collect reliable data, people lie on forms and things so accurate data can't be obtained. If you are suggesting a button that asks permission, sure I think that's fair, although the response rate will probably be very low, which the company will probably not be happy about... Also I believe that there will be such a thing for BioWare's data colleciton purposes, you can 'opt out' through the ingame menu I believe.

The company does not respect your choice, it is a company not your best friend. However, it does allow you a choice, to purchase with conditions or not. I simply hope your objection to the conditions is based on evidence rather than rumour, otherwise you are needlessly protesting and missing out.

[Mister Mida]

You're right, Spartan. Facebook does the same thing. But like others have said, You don't need it to play a game or something. And they've been called out for their crappy privacy policy.

[Adain878]

LOST SPARTANJLC wrote...

Ponendus wrote...

Adain878 wrote...

Just curious Ponedus but you don't consider customer service an extensive of a service? because that is Origin, A digital delivery platform/Service. At least that's how I view it. They can't offer something like that then expect people to put up with sub par customer service when it breaks.

Again who would you trust more based on past actions

EA

or

Valve

No of course it is integral to a service. I am simply saying that I didn't realise that was your experience. I wonder if in time the service would improve, it is relatively new after all. However, that may not be enough. Valve on the other hand has had many years of experience in digital distribution. Again, I can't really comment though as I haven't had an Origin customer service experience, I am sorry yours was not good.

To be honest, I don't know how to answer the question you ask, and I am not sure what it will achieve. I don't trust either company becuase I don't place trust in companies. I don't liken coroporations to emotional stances like 'trust'. I am always skeptical, but try to be rational. I have no reason to trust OR distrust either company.

I think this is point , Orgins's needs time to mature into a Steam like product.It like how everyone use to Aol for dial-up until other alternatives decided to pop-up or high-speeed internet became availiable.

(Aol dial-up that really somewhat tells my age.)

heres the problem with that though, EA isn't really doing anything to help build confidence. Its just a lot of PR speak that makes it appear that they are trying to shuffle the blame else where. 

[Ponendus]

Adain878 wrote...

Fair enough Ponendus, I've always judge whether to support a product or not based on the actions of the company. I work in the service industry so I take that to heart when i evaluate a company. I use the word trust just because its the easiest way to equate past actions and my current stance on if they are worth spending my money on.

I can understand that, it is your choice after all. I hope Origin's service gets better for you so you can enjoy ME3 if you choose to purchase it, hopefully your experiece will be better if indeed you do that.

[LOST SPARTANJLC]

casadechrisso wrote...

LOST SPARTANJLC wrote...

Very understanable , all I'm saying is one company has been villified when facebook and others do similar things(secrtly).But no one boycott's them , to me if your going to do it for one company then do it for all of them so these pratices can go away.

No, that has nothing to do with it. Nobody forces you to use facebook just to get access to your favorite news site - you join facebook to use facebook.

That many people don't care what FB does with their data is sad, that people post photos of their naked backsides is sad too, but that's humanity to you - some are like this and some are like that.

Most people here though just want to use Mass Effect 3, and they neither want to log into Mass Effect 3 via Facebook nor through Origin nor through whatever, they just want to play hassle-free.

I was just saying they are similar except one was actually proof postive to get private information  , and it wasn't origins.

Thing is SP ME3 requires a one time origin activation and that's it.MP probably requires the always on connection to check for cheaters and the like.

Modifié par LOST SPARTANJLC, 15 janvier 2012 - 09:20 .

[Winckle]

Like everyone, I'm disappointed by the fact that they force you to use Origin.
I have played the 1st on Steam. I have a physical copy of the 2nd. And now I'll have to use Origin for the 3rd....

My biggest problem is about the language of the game with Origin.
Can you choose the language you want on Origin?????
When you want to buy a game on Origin, you have to choose the language. Why? Is there going to be a limit with the physical version of the game?

[Ponendus]

Adain878 wrote...

heres the problem with that though, EA isn't really doing anything to help build confidence. Its just a lot of PR speak that makes it appear that they are trying to shuffle the blame else where. 

Perhaps. However, it is always possible that the blame does in fact lie elsewhere? I would call that trying to be honest.

[Zannana]

Putting asside the privacy issues/concerns for now, because they have been analyzed and you cant make someone care if they dont want to, I want to ask a question. The people who support Origin are okay with the fact that they may be baned from the service for saying something (or not , because there have been innocent victims as well) and be unable to play the game that you have payed for?
Also, what is your experience with EA customer support?

[Adain878]

Sadly with the perma bans people have been and still are getting, the shifting of blame PR nonsense, The still horrible Customer service, and lack of any real incentive to try the service again I doubt that will happen anytime soon unless EA gets there act together. They are competing with one of the Best developers around and they seem to be doing everything in their power to drive people away.