Lumikki wrote...
GuardianofSouls wrote...
I believe the issue between EA and Valve is that Steam does not allow products on its platform where their DLC doesn't go through Steam. IE: Mass Effect 2 using BioWare points and separate installers while not selling the DLC through the Steam store. The funny thing about this is Dragon Age:Origins is still there in non Ultimate edition which has the same system as Mass Effec 1&2 (which is still on Steam) and Dragon Age 2 (which was pulled).
Basically Valve wants a cut of DLC money and EA doesn't want to give it to them. Direct Download and other distributers don't have this rule like Steam does. I'm not supporting EA here, just stating the supposed reasoning.
This has been the issue in hole media and entertaiment industry. They think too much about they own profit and needs, too little what they actions cause to happen to they customers. Many times we customers suffer, because these decissions.
Same happens here in Origin client too. EA thinks too much they own needs, too little what they needs cause to happen to they customers.
Once a company gets beyond a certain size, all of the decision makers are beyond even the slightest contact with the customer. This is especially true of corporations, where the ultimate responsibility is to people who are largely disconnected from the actual company and completely disconnected from its customers -- the shareholders.
Customer goodwill is a lost concept at that point. It can't be shown to affect the current or next fiscal quarter's profits. Most mass advertising and marketing is based on a belief in manipulating people, not establishing a relationship.
If the typical corporation were worried about five years and ten years from now, there would be a lot more concern for things like customer goodwill.




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