3659 réponses à ce sujet

[CenturyCrow]

Iamnotahater wrote...

Also what is dev doing sending patches to endusers bypassing EA's tiered tech support.

Methinks he is going to be looking for a job by days end or at the very least be put on probation.

Maybe one with good intentions. (I'm presuming dmex is a male). He didn't seem to be misleading anyone that I noticed and gave out a lot of good technical answers here. And that seemed to shift the mood considerably after the announcement of a mandatory Origin install for PC users.

Mr. Priestly's answer also explains why dmex has the 'Developer' tag on the EA forum.

[Pupuppu]

kofelover wrote...

I think it's an acceptable answer as well. There's a big difference between advertising yourself as "an employee of EA" and having the status of an "outside contractor". At the companies I've worked for, that's quite a big distinction and all "outside contractors" were required to have a "visitor's badge" while working in the building to differentiate themselves from actual employees.

In the companies I contracted for, I was taken into their directory, got normal keycards and the same equipment normal employees received and when talking to customers I was talking on behalf of the company. These were usually longer contracts 1-x months. Only people who contracted for a few days got the visitor stuff.

If he had made that distinction, alot of this could have been avoided. Can't blame Chris for checking the employee rouster and not finding him there -- he's not an employee of EA if he is, in fact, an outside contractor.

He is an contractor working for EA and therefor he is representing EA . What is the difference between a contractor and an employee besides a different working contract and the amount paid?

[tishyw]

Iamnotahater wrote...

Even though I don't agree with what Dmex did. I do agree that having people post here from the Dev team whether they be external contractors, devs on a project based contract, or fulltime employees is welcome and needed.

The mods here while friendly seem to be severely lacking technical knowledge.

What did Dmex do that you disagree with?  All he did was give honest and straight forward answers to our questions and try to help ease our fears about Origin.

I hope he doesn't get hauled over the coals for being so helpful, he obviously didn't get EA's Marketing memo that all communication with customers must leave us baffled and confused!

[billy the squid]

Pupuppu wrote...

He is an contractor working for EA and therefor he is representing EA . What is the difference between a contractor and an employee besides a different working contract and the amount paid?

It's a legal distinction. Vicarious liability will be an issue, employment rights, paid leave, unfair dismissal claims, pensions, tax relief, tax determinants as to whether self employed or employed by a company, National insurance contributions via PAYE system (Uk only), statuory leave, statutory maternity leave, statutory regulation on working hours, IP rights of the company over employee creations.

There are more, but I won't list them all.

Modifié par billy the squid, 21 janvier 2012 - 02:07 .

[Homey C-Dawg]

Dmex is real again? EA's got a real solid information network goin on here.

[kofelover]

A great deal. When you're directly employed with a corporation they commit a great deal of money to you beyond your contracted amount. They are invested in your insurance, vacation benefits, etc. Which is why many companies use outside contractors because, in the long run, it's cheaper than paying benefits, 401K contributions, etc.

I worked for an international corporation that had proprietary equipment and technology, so outside contractors were identified as such.

I'm sure every company handles it in a way that works for them -- just depends on what information is lying around I expect.

Everyone may have their own take, but Dmex left me with the impression that he was an actual employee of EA which we now know is not the case. Does it make a difference to his knowledge base -- of course not. I don't get your comment. I was just saying Chris' response to this situation was understandable. You don't agree -- that's fine.

[tishyw]

Iamnotahater wrote...

Ottemis wrote...

Iamnotahater wrote...

Also what is dev doing sending patches to endusers bypassing EA's tiered tech support.

Methinks he is going to be looking for a job by days end or at the very least be put on probation.

Methinks you have no grounds to speculate.

Except you know actually having worked on a Dev team and worked tiered support.

Our customer base was corperate so the standards were likely higher but you see the end result of dmex answers it makes EA look dissorganized and their customers suspicous and confused. I'm sure that's not what EA was looking for.

I think you'll find most of us were suspicous and confused before Dmex arrived on the scene.

[Pupuppu]

Iamnotahater wrote...

Except you know actually having worked on a Dev team and worked tiered support.

Our customer base was corperate so the standards were likely higher but you see the end result of dmex answers it makes EA look dissorganized and their customers suspicous and confused. I'm sure that's not what EA was looking for.

True as consumer customers are used to poor 1st level support experiences and get puzzled when qualified help is offered.  This is the same reason corporate customers try to circumvent the lower tiers of support offerings by tricks, experience or money.

[Lux]

tishyw wrote...

Iamnotahater wrote...

Even though I don't agree with what Dmex did. I do agree that having people post here from the Dev team whether they be external contractors, devs on a project based contract, or fulltime employees is welcome and needed.

The mods here while friendly seem to be severely lacking technical knowledge.

What did Dmex do that you disagree with?  All he did was give honest and straight forward answers to our questions and try to help ease our fears about Origin.

I hope he doesn't get hauled over the coals for being so helpful, he obviously didn't get EA's Marketing memo that all communication with customers must leave us baffled and confused!

Agreed. Origin was getting good rep for a change and that alone deserves commendation, not punishment.

[Iamnotahater]

tishyw wrote...

Iamnotahater wrote...

Even though I don't agree with what Dmex did. I do agree that having people post here from the Dev team whether they be external contractors, devs on a project based contract, or fulltime employees is welcome and needed.

The mods here while friendly seem to be severely lacking technical knowledge.

What did Dmex do that you disagree with?  All he did was give honest and straight forward answers to our questions and try to help ease our fears about Origin.

I hope he doesn't get hauled over the coals for being so helpful, he obviously didn't get EA's Marketing memo that all communication with customers must leave us baffled and confused!

Well he made himself look good but made EA look bad by not annoucing himself and coord with other members/employees of EA.

Also who knows if he was supposed to be announcing OpenOrgin. I can tell you I worked on a project that was in competition with Novell. Not even the marketing people were aware of it's existence. If I went blabbing to the forums and announcing the new product my ass would have been out the door so fast (I wasn't even a contractor).

I don't like to make assumptions but if EA hasn't announced OpenOrgin It's likely for a reason. Maybe for competive reasons (don't want valve to know it's feature so they can develop a competive product)

Modifié par Iamnotahater, 21 janvier 2012 - 02:17 .

[Pupuppu]

Iamnotahater wrote...


Well he made himself look good but made EA look bad by not annoucing himself and coord with other members/employees of EA.

I disagree. He made a good impression and therefor made a good impression for EA which actually made me reconsider my preoder and taking interest in the project.
Then the moderator came around, banned the guy, claimed he is not an EA employee (which may be right in a legal way, but he is working for them) and said all he said is not valid, which turned out wrong in the end.

Also who knows if he was supposed to be announcing OpenOrgin.

He said he coordinated this with his management.

[casadechrisso]

So now dmex is still a bad guy because he didn't follow EA's standard procedures but talked to us directly? And gets blamed for not being loyal enough to his contracter or... sheesh! He actually raised a little hope that EA and all their staff is not entirely effed up and evil to the bone, and now he's probably getting into trouble for it. World's just wrong.

[Lux]

Iamnotahater wrote...

Also who knows if he was supposed to be announcing OpenOrgin.

He had previously announced it in the Origin forum. Was he banned there? No. Did he continue to talk about it? Yes. Would that indicate that he wasn't asked to be quiet about it or no one from the Origin dev team keeps track of their own forum and their own team members?

Modifié par Merkar, 21 janvier 2012 - 02:25 .

[tishyw]

Iamnotahater wrote...

tishyw wrote...

Iamnotahater wrote...

Even though I don't agree with what Dmex did. I do agree that having people post here from the Dev team whether they be external contractors, devs on a project based contract, or fulltime employees is welcome and needed.

The mods here while friendly seem to be severely lacking technical knowledge.

What did Dmex do that you disagree with?  All he did was give honest and straight forward answers to our questions and try to help ease our fears about Origin.

I hope he doesn't get hauled over the coals for being so helpful, he obviously didn't get EA's Marketing memo that all communication with customers must leave us baffled and confused!

Well he made himself look good but made EA look bad by not annoucing himself and coord with other members/employees of EA.

Also who knows if he was supposed to be announcing OpenOrgin. I can tell you I worked on a project that was in competition with Novell. Not even the marketing people were aware of it's existence. If I went blabbing to the forums and announcing the new product my ass would have been out the door so fast (I wasn't even a contractor).

I don't like to make assumptions but if EA hasn't announced OpenOrgin It's likely for a reason. Maybe for competive reasons (don't want valve to know it's feature so they can develop a competive product)

I do understand that, but as a customer, I really don't care about potential damage to EA's image.

I just want solid information that I can use to help me decide whether I should cancel my pre-order or not, and he was giving us that, both here and on the EA Forums. 

It's so frustrating that EA/Bioware seem to deliberately withhold as much useful information as they can from the people who actually want to give them money, but it seems to be company policy!

[Iamnotahater]

Modifié par Iamnotahater, 21 janvier 2012 - 02:26 .

[devSin]

DiebytheSword wrote...

I can answer that one as I have Origin installed and I have ME1 and both Dragon Age games on Steam. That answer is yes. ME1 and both DA games work just fine without Origin running. Even Mass Effect 2, which I have on Origin runs fine with Origin turned off. This is the behavior I expect for Mass Effect 3 unless I am playing the MP portion of the game.

But ME3, unlike all those other games, requires the Origin client to be running to even play the game (single- or multiplayer).

That's the whole point. For some untold reason (we know the reason, but they haven't bothered to spin the decision yet), you have to run Origin if you want to play the game. Even if you bought the CD, and even though all those other games you bought on disc from EA in the past year run just fine without some useless bloatware hanging out in the background.

[Siegdrifa]

Iamnotahater wrote...

tishyw wrote...

Iamnotahater wrote...

Even though I don't agree with what Dmex did. I do agree that having people post here from the Dev team whether they be external contractors, devs on a project based contract, or fulltime employees is welcome and needed.

The mods here while friendly seem to be severely lacking technical knowledge.

What did Dmex do that you disagree with?  All he did was give honest and straight forward answers to our questions and try to help ease our fears about Origin.

I hope he doesn't get hauled over the coals for being so helpful, he obviously didn't get EA's Marketing memo that all communication with customers must leave us baffled and confused!

Well he made himself look good but made EA look bad by not annoucing himself and coord with other members/employees of EA.

Also who knows if he was supposed to be announcing OpenOrgin. I can tell you I worked on a project that was in competition with Novell. Not even the marketing people were aware of it's existence. If I went blabbing to the forums and announcing the new product my ass would have been out the door so fast (I wasn't even a contractor).

I don't like to make assumptions but if EA hasn't announced OpenOrgin It's likely for a reason. Maybe they don't want Valve to know what kind of features their new software contains. 

The difference is, he doesn't seem to be using any code being the property of EA, if he works on this project at his home, then EA can't have any claim over it, and if EA don't like it, they can always change the way Origin works to make sure Open-Origin won't be compatible.

So, if Origin have .... i don't have the right word "flaws ?" (but this incorrect as it may be what their wanted) allowing open source software to do Origin's work, and if he works on it out side EA's building, EA can't annouce anything.

Modifié par Siegdrifa, 21 janvier 2012 - 02:34 .

[Lux]

tishyw wrote...

I do understand that, but as a customer, I really don't care about potential damage to EA's image.

What potential damage?

What he or she did, in a customer's viewpoint, was anything but that.

Modifié par Merkar, 21 janvier 2012 - 02:31 .

[kofelover]

Pupuppu wrote...

Iamnotahater wrote...


Well he made himself look good but made EA look bad by not annoucing himself and coord with other members/employees of EA.

I disagree. He made a good impression and therefor made a good impression for EA which actually made me reconsider my preoder and taking interest in the project.
Then the moderator came around, banned the guy, claimed he is not an EA employee (which may be right in a legal way, but he is working for them) and said all he said is not valid, which turned out wrong in the end.

Also who knows if he was supposed to be announcing OpenOrgin.

He said he coordinated this with his management.

Actually, in Chris' last post he said:

After further research I can now confirm that Dmex is an external contractor who is working with the EA Origin team on security issues. We are working with his management to further clarify his working relationship with EA, and hope to resolve this soon.


So, give him a chance to see if Dmex' statements are valid or not.

Also, "his management" is not EA which is why Chris, "is  working with his management to further clarify his working relationship with EA, and hope to resolve this soon."

Modifié par kofelover, 21 janvier 2012 - 02:34 .

[LOST SPARTANJLC]

Open origin by it's very nature seems not credible.Why would EA allow an open source client ? , the answer is they wouldn't.Even if dmex is employee , he's sure to get fired for revealing this information without going through procedures.Which he could now be an ex-employee who hacked their forums and is trying bait people into using software that might actually steal private information.

The final out being it makes Bioware(bad) and EA look even more worse.

(Update):External contractor is means he's already broken the rules for , even showing information.

Modifié par LOST SPARTANJLC, 21 janvier 2012 - 02:34 .

[tishyw]

Merkar wrote...

tishyw wrote...

I do understand that, but as a customer, I really don't care about potential damage to EA's image.

What potential damage?

What he or she did, in a customer's viewpoint, was anything but that.

I agree, but I was responding to Imnohater who I think was looking at it more from EA's point of view.  I was pointing out that I really don't give a toss about any real or imaged damage to EA's image.

[didymos1120]

tishyw wrote...

I agree, but I was responding to Imnohater who I think was looking at it more from EA's point of view.  I was pointing out that I really don't give a toss about any real or imaged damage to EA's image.

Well, you should and here's why: if they somehow see this as threatening, they could decide to just shut it down.  Bye-bye OpenOrigin.  Your own self-interest will not be served if they decide this is more trouble than it's worth.

Modifié par didymos1120, 21 janvier 2012 - 02:38 .

[casadechrisso]

I wish more people wouldn't "follow procedures" and just talk to the customer. I know the reasons why "procedures" have to be in place in a company, but so far EA's "procedures" just drove the community more and more nuts. If not following "procedures" stirs up some trouble inside EA that's unfortunate for them, but I'd rather have some honest info than being fed marketing/PR talk all the time.

[Lux]

LOST SPARTANJLC wrote...

Open origin by it's very nature seems not credible.Why would EA allow an open source client ? , the answer is they wouldn't.Even if dmex is employee , he's sure to get fired for revealing this information without going through procedures.Which he could now be an ex-employee who hacked their forums and is trying bait people into using software that might actually steal private information.

The final out being it makes Bioware(bad) and EA look even more worse.

(Update):External contractor is means he's already broken the rules for , even showing information.

Let me get this straight. You think openness and straightforward communication with users is bad? And therefore that employee should be punished?

[LOST SPARTANJLC]

didymos1120 wrote...

tishyw wrote...

I agree, but I was responding to Imnohater who I think was looking at it more from EA's point of view.  I was pointing out that I really don't give a toss about any real or imaged damage to EA's image.

Well, you should and here's why: if they somehow see this as threatening, they could decide to just shut it down.  Bye-bye OpenOrigin.  Your own self-interest will not be served if they decide this is more trouble than it's worth.

Exactly , I can gurantee the situation is being taken care of now.He could get/be fired , pulled from the project or they just shut down open origin.