We have just re-enabled the "Manage Characters" and "Manage Screenshots" functionliaty in the player profiles. An Issue where it wasn't deleting from the online storage is now fixed.
Manage Characters and Screenshots Re-enabled
Débuté par
Jeff Rousell
, nov. 23 2009 06:29
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#2
Posté 23 novembre 2009 - 07:14
Jeff Rousell
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Darkemace and KirsiJF did you delete the files just now or before the delete functionality was disabled?
Modifié par Jeff Rousell, 23 novembre 2009 - 07:16 .
#3
Posté 23 novembre 2009 - 07:32
Jeff Rousell
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- BioWare Employees
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KirsiJF when I manually look at your online storage you have 10 files out of 100 in use. 2 of which are screenshots. What is giving you the message that you used all your online storage?
#4
Posté 23 novembre 2009 - 07:36
Jeff Rousell
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- BioWare Employees
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mskmegalodon, Dragon Age album creation is automatic, we will have to look into why it does not contain your screenshots.
#5
Posté 23 novembre 2009 - 09:29
Jesse van Herk
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- BioWare Employees
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Ralsar: your game has not uploaded any new character data to the backend servers - the only character file present is Islabet at level 10. You need to check your game upload settings, as well as make sure you're playing with the same account that you are using on this site.
Modifié par Jesse van Herk, 23 novembre 2009 - 09:33 .
#6
Posté 23 novembre 2009 - 09:32
Jeff Rousell
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Hopefully this will answer all current questions in this thread related to the original post.
To clarify the online storage is storage that exists between Dragon Age Origins and social.bioware.com. The game does not directly upload to this website.
If you have deleted screenshots/characters previous to today there is a chance that they were only deleted from the website. The website will only get screenshots from the online storage once. So when the screenshots were only deleted from the website they will not show up anywhere that you can delete them and will take up your online storage. We are currently working on a fix for this and should have it available in the next day or two. At that point screenshots should start to reappear so you can delete them from the online storage.
Characters in your online storage take up 4 files (only 3 for the character creator). Character data, story data, portrait image and avatar image. Screenshots take 1 file. There is an issue between the game and online storage that is causing extra character data files instead of overwriting the old ones. So in some cases characters will have extra files associated with them. Deleting that character will remove all their associated files even the extra ones.
If uploading screenshots times out, that is a game issue and needs to be addressed in the games technical support forums or you should be contacting support at http://help.dragonage.com/
To clarify the online storage is storage that exists between Dragon Age Origins and social.bioware.com. The game does not directly upload to this website.
If you have deleted screenshots/characters previous to today there is a chance that they were only deleted from the website. The website will only get screenshots from the online storage once. So when the screenshots were only deleted from the website they will not show up anywhere that you can delete them and will take up your online storage. We are currently working on a fix for this and should have it available in the next day or two. At that point screenshots should start to reappear so you can delete them from the online storage.
Characters in your online storage take up 4 files (only 3 for the character creator). Character data, story data, portrait image and avatar image. Screenshots take 1 file. There is an issue between the game and online storage that is causing extra character data files instead of overwriting the old ones. So in some cases characters will have extra files associated with them. Deleting that character will remove all their associated files even the extra ones.
If uploading screenshots times out, that is a game issue and needs to be addressed in the games technical support forums or you should be contacting support at http://help.dragonage.com/
#7
Posté 01 décembre 2009 - 12:20
Jesse van Herk
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- BioWare Employees
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Kevin Lynch: Your DA storage is full of duplicate XML files for 2 of your characters, "Lyle" and "Julane". if you delete those on this site then wait for them to be re-synced, the problem should go away (since the extra files will be deleted).
This is a bug in the game build where it keeps creating new files rather than uploading the old ones.
This is a bug in the game build where it keeps creating new files rather than uploading the old ones.
Modifié par Jesse van Herk, 01 décembre 2009 - 12:34 .
#8
Posté 01 décembre 2009 - 11:41
Jesse van Herk
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- BioWare Employees
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Kevin Lynch wrote...
[Edit] Man, that's wonky. I just restarted the game again, and this time it says 0 of 100 online, which is correct. Guess it'll just be something to keep an eye on for me.
Good to hear! You will need to load and save each of your characters that you want re-uploaded, as well as manually uploading any screenshots you want online. Please post if things are still broken after that.
