I spent 3 hours with tech support last night, and just got of the phone for a second time. It appears that EA has run out of keys, and cannot do anything to help me access the content that I purchased new. I am angry.
Access Code Expired
Débuté par
YE_OLDE_LADY
, janv. 20 2012 05:14
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#2
Posté 20 janvier 2012 - 09:54
EA_Jace
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- EA Employees
- 29 messages
Hello YE_OLDE_LADY,
I would be more then happy to look into this issue for you. Please respond with the content issue you are currently experiencing. So we can investigate this issue further for you.
-Jace-
I would be more then happy to look into this issue for you. Please respond with the content issue you are currently experiencing. So we can investigate this issue further for you.
-Jace-
#3
Posté 22 janvier 2012 - 07:00
ady75
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- Members
- 4 messages
i bought the game just after christmas as a gift, only to find out on my lads birthday 20/1/2012 when my lad opens the box the cerberus code expired 20 days ago, im well annoyed about that, especially because i could of paid £5 pre-owned, instead of brand new, i could of got the second hand copy and the cerberus code of the psn store cheaper than what i paid for the game new, so much for supporting the game developer, its not as if its a food item that perishes, why put an expirey date on at all
#4
Posté 27 janvier 2012 - 08:20
Trucidar
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- Members
- 33 messages
@ady75
Not sure if it is the same, but I bought ME2 when it was released, but about a year later found a collectors version tucked away on a shelf somewhere cheap. Bought it and forgot about it till I preordered ME3.
Long story short, I redeemed my collector's bonus despite it being expired and it worked. Thank god, I didn't want to have to call support for a silly code.
Not sure if it is the same, but I bought ME2 when it was released, but about a year later found a collectors version tucked away on a shelf somewhere cheap. Bought it and forgot about it till I preordered ME3.
Long story short, I redeemed my collector's bonus despite it being expired and it worked. Thank god, I didn't want to have to call support for a silly code.
Modifié par Trucidar, 27 janvier 2012 - 08:21 .
#5
Guest_Raquelelectra_*
Posté 29 janvier 2012 - 12:06
Guest_Raquelelectra_*
Guest_Raquelelectra_*
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- Guests
I have the same problem.
Bought the game brand new, two days ago.
It cost something like 15 bucks more, and on the cover you can read clearly: INCLUDES 6+ HOURS OF BONUS MISSIONS - Kasumi: Stolen Memories - Overlord - Lair of the Shadow Broker.
I opened the case, and there it was, a flier with Zaeed showing that had the guide to activate the Cerberus Network.
Well, when I go to redeem my promotion code at the PlayStation Store, it turns out it's "wrong or no longer valid".
Well, I wrote it over and over... it's 12 letters, I'm not dumb. So it's not wrong.
My question is: how can it be no longer valid if the game is brand new??
I then decided to download it from PSN. I was quite annoyed at the idea of buying it twice, but I really did want to start playing, and I needed Cerberus Network.
Guess what? The downloaded and installed PSN version isn't working.
So basically I've paid TWICE for NOTHING.
What the hell, Bioware?
This is plain stealing.
Bought the game brand new, two days ago.
It cost something like 15 bucks more, and on the cover you can read clearly: INCLUDES 6+ HOURS OF BONUS MISSIONS - Kasumi: Stolen Memories - Overlord - Lair of the Shadow Broker.
I opened the case, and there it was, a flier with Zaeed showing that had the guide to activate the Cerberus Network.
Well, when I go to redeem my promotion code at the PlayStation Store, it turns out it's "wrong or no longer valid".
Well, I wrote it over and over... it's 12 letters, I'm not dumb. So it's not wrong.
My question is: how can it be no longer valid if the game is brand new??
I then decided to download it from PSN. I was quite annoyed at the idea of buying it twice, but I really did want to start playing, and I needed Cerberus Network.
Guess what? The downloaded and installed PSN version isn't working.
So basically I've paid TWICE for NOTHING.
What the hell, Bioware?
This is plain stealing.
#6
Posté 31 janvier 2012 - 10:21
Stephen_Morris
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- Members
- 2 messages
@EA_Jace
I have a similar problem. I was able to get the code, but I still do not have access to the Cerberus Network. I am also angry.
I have a similar problem. I was able to get the code, but I still do not have access to the Cerberus Network. I am also angry.
#7
Posté 01 février 2012 - 05:16
TS Grey
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- Members
- 6 messages
Strangely I'm having trouble with registering my ps3 copy that I purchased of mass effect 2 as it does not show up for my registered games. It did take the upc when I look at it in the list of games but it does not show up in the my games tab. Also the code I had for the blood dragon armor for it to be used in that game from the dragon age orgins ultimate edition is not working either when I registered that. It took the code but gave me something of an error that it said unknown item.
**Edit** Actually this one solved itself, seems it did take the code correctly and it is showing up in game for mass effect 2 like its supposed to.
**Edit** Actually this one solved itself, seems it did take the code correctly and it is showing up in game for mass effect 2 like its supposed to.
Modifié par TS Grey, 02 février 2012 - 06:08 .
#8
Posté 04 février 2012 - 11:20
HakuRyu
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- Members
- 8 messages
i just bought this Me2 just today because i already preordered ME3... just turned 18 this year and didnt realised that the code expire this year... such bad luck
Modifié par HakuRyu, 04 février 2012 - 11:21 .
#9
Posté 05 février 2012 - 12:37
JacobPHS
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- Members
- 2 messages
i would have bought the xbox version if I knew the promo code was no longer valid
#10
Posté 05 février 2012 - 12:54
HakuRyu
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- Members
- 8 messages
Found a solution to expired/ invalid code... i tried this and it work... this method is from the ea support team, and i really appreciate their help...
First of all, check the region of the game by looking at the number inside the globe on the case.
1 - United States, Canada, Bermuda, U.S. territories
2 - Europe (except Russia, Ukraine, and Belarus), Middle East, Egypt, Japan, South Africa, Swaziland, Lesotho, Greenland
3 - Southeast Asia, South Korea, Republic of China (Taiwan), Hong Kong, Macau
4 - Mexico, Central America, South America, Australia, New Zealand, Oceania
5 - India, Afghanistan, Ukraine, Belarus, Russia, Africa (except Egypt, South Africa, Swaziland, and Lesotho), Central and
South Asia, Mongolia, North Korea
6 - People's Republic of China, Hong Kong
Then, create a new PSN Account with the same region as the disc you bought.
Here is the steps to create a new PlayStation Network account.
1. Press the PS button the controller to enter the PlayStation 3 XBM (XrossMediaBar).
2. Select the Users tab.
3. Select Create a New User Account and press the X button.
4. Enter a name for the account and login to the new user account.
5. Select the Friends tab.
6. Select Sign up for PlayStation Network and press the X button.
Note: When creating the new PlayStation Network account, please use a different, valid and accessible e-mail address.
Login to the new account and redeem the access code. It will work this time and allow you to download and install the online access file from the PSN Store.
After it is installed you can now use your normal account from your region to play the game online.
Hope this will be resolved your issue.
First of all, check the region of the game by looking at the number inside the globe on the case.
1 - United States, Canada, Bermuda, U.S. territories
2 - Europe (except Russia, Ukraine, and Belarus), Middle East, Egypt, Japan, South Africa, Swaziland, Lesotho, Greenland
3 - Southeast Asia, South Korea, Republic of China (Taiwan), Hong Kong, Macau
4 - Mexico, Central America, South America, Australia, New Zealand, Oceania
5 - India, Afghanistan, Ukraine, Belarus, Russia, Africa (except Egypt, South Africa, Swaziland, and Lesotho), Central and
South Asia, Mongolia, North Korea
6 - People's Republic of China, Hong Kong
Then, create a new PSN Account with the same region as the disc you bought.
Here is the steps to create a new PlayStation Network account.
1. Press the PS button the controller to enter the PlayStation 3 XBM (XrossMediaBar).
2. Select the Users tab.
3. Select Create a New User Account and press the X button.
4. Enter a name for the account and login to the new user account.
5. Select the Friends tab.
6. Select Sign up for PlayStation Network and press the X button.
Note: When creating the new PlayStation Network account, please use a different, valid and accessible e-mail address.
Login to the new account and redeem the access code. It will work this time and allow you to download and install the online access file from the PSN Store.
After it is installed you can now use your normal account from your region to play the game online.
Hope this will be resolved your issue.
