162 réponses à ce sujet

[shado_temple]

I'm not sure if this has been mentioned already, but I haven't been able to find info on this thus far:
does anyone know if the retail edition of the PC game will actually contain the game files, or will the disc just be a physical key to prove that I own the game? Bandwidth limits kind of prevent me from downloading the game in one go, and I hate it when that happens with games that feature Steamworks.

[wolfsite]

shado_temple wrote...

I'm not sure if this has been mentioned already, but I haven't been able to find info on this thus far:
does anyone know if the retail edition of the PC game will actually contain the game files, or will the disc just be a physical key to prove that I own the game? Bandwidth limits kind of prevent me from downloading the game in one go, and I hate it when that happens with games that feature Steamworks.

Retail game should have the full game on disc.

Only game I have ever seen pull a move like this was The Ball, Picked up the game for $5 but the disc was essentially usless since it just went into Steam and downloaded the game.

[Tony_Knightcrawler]

From the previous topic.

Chris Priestly wrote...

Emoking wrote...

Is there a customer complaints email for EA?

Yes, if you wish to complain to EA, you can reach them here.

So I actually did use this link. Of course, this link didn't work and I had to dig around their site to find the right customer feedback area. They never sent me an E-mail saying they'd replied, but I got an E-mail today or yesterday telling me if I don't reply to their reply ("What reply?!") they'd close the complaint. Great service, EA... Anyway, here is their reply.

Dewashish wrote...
Advisor: Greetings Anthony,

Thank you for contacting Electronic Arts.

Thank
you for taking the time to contact us about your concerns. All feedback
and suggestions regarding game play and balance are reviewed and sent
to the appropriate teams. We want to thank you though for taking the
time to submit your feedback or idea and let you know we really
appreciate the dedication our games create.

The Developers
review and read the reports we submit to them in hopes that collecting
player's opinion can make a better game. We value all our players'
feedback and concerns and consider them very important to the success of
all of our EA Games. We encourage you to also post your feedback to the
game forum located here: http://social.biowar.../1/subindex/102
. These forums are presented to our players to help each other, build
community and further communication between Mass Effect fans and
Developers.

I know this would take longer than expected. I thank
you for your time. In the meantime, please allow me to offer you a
Discount code. Once redeemed, you get a 15% Discount on Origin Store.
The code can be redeemed at: http://store.origin.com and is valid for 30
days on released games (except Pre-orders and new releases).

The code is: -----------------

Regards,

Dewashish
Electronic Arts – World Wide Customer Experience

So BioWare passed the buck on to them ("Golly, community, I have no idea what the story on Origin is. Wasn't our decision, even though we're the ones making the game."), and they passed it right on back. You hear that? Nobody is responsible for the decision to include Origin, apparently. Wow, if nobody decided that, why is it a requirement? Anyway, here's my reply so they can't just throw my complaint in the trash like they wanted.

Anthony wrote...

You: My concerns have nothing to do with
gameplay or balance. This reply was completely irrelevant to the
subject. As far as BioWare Social, I have been there and they encouraged
us to send our feedback to EA proper. Also, that was also the wrong
link you sent me (those were for ME 1&2).

*Edit*
This is my original complaint:

Knightcrawler wrote...
It is no secret that Origin is distrusted by the majority of PC gamers
that know about it. The fact that it sends out data of whatever the
client wants to search, even before you agree to the EULA. The fact that
even if someone agrees to the EULA, it is against the law in some
countries. The fact that EA changes their EULA on a whim, assumes
agreement on the part of all clients, and will terminate services for a
customer if they ever disagree with the EULA at any point, regardless of
when the games they are playing were made. It's also a fact that disuse
will remove all licenses an individual has to play Origin games. And
really, these are just the tip of the iceberg. These are not one-off
cases, they're indicative of a trend of customer abuse in EA. What is to
trust here? Oh, and this is all forgetting the fact that Origin is a
poorly made program/service (launching games through an external
internet browser in BF3?!).

I have purchased many EA games. I'm
sure you can see that by accessing my profile, and there are at least
some fairly recent EA games that I have purchased which cannot be added
(Theme Park for DS, for instance - in fact, I wrote an extensive FAQ on
GameFAQs for that game). I purchase all of my games brand new, and the
vast majority at launch. I'm sure you can access my BioWare Social
account to see how much DLC I have purchased. And yet, I've had to put
up with abusive DRM from EA for years. Spore's limited activations.
Dragon Age's requirement to have a background program running (at
startup, no less) to authenticate any DRM. Dragon Age series' and Mass
Effect 2's denial of DLC if it cannot connect with a server. Crysis
accusing me of piracy once I've applied the 1.3 patch or beyond.
Mirror's Edge simply crashing by overheating my old video card (top of
the line when the game came out) after a few minutes (that *could* count
as a form of DRM, right?). EA has a horrible DRM track record for me,
usually centered around DRM.

Frankly, as a customer, I'm
everything you could want. As a company, to me you are barely worth the
trouble. And that will change for the worse very shortly. I'm about to
purchase my final EA product with the release of Mass Effect 3. The
requirement for the above-described horrible and intrusive Origin means I
will have to build a new PC fresh, to isolate Origin there where it
can't spy on any personal information, while still retaining
functionality. This means that it is likely I'll have to miss out on the
bonuses from playing the Mass Effect 3 demo, because it's optimistic to
say I'll be able to afford a new PC by the game's release.

The
fact is that Origin provides no benefit to the customer, and even if it
did, there is no benefit great enough to make up for the abusive
relationship EA shares with PC gamers and the loss of their right to
freely pay their purchased games on their own terms. The idea of online
activations is flawed and restrictive, because it relies on the
publishers' whim to keep their servers up, and the false pretense that
the internet will be roughly the same at any point in the future. As if
that wasn't bad enough, EA keeps piling on more ways to worsen PC
gamers' experiences year after year. Mass Effect 3 is the straw that
breaks the camel's back. I hope you enjoy your last game sale to this PC
gamer among many others, not counting those that will refuse to even
buy ME3.

PC gamers are a small portion of the market, but we more
than just a random 2%. We're knowledgeable and vocal. We support the
companies we like and deride those we don't. We show off games like
nobody else can - shoddy cell phone camera footage of a video game will
never convince someone to buy a game. Almost anyone with the equipment
and know-how to use a video capture card to record console video footage
will be themselves be a PC gamer, and rather capture that footage with
FRAPS. Thus, *we* more than any other group are the ones making
entertaining viral videos of your games. Almost none of us purchase
games used, and when you sell to us you don't have to pay any console
manufacturing licensing fee. Put these all together and you'll see that
PC gamers are much more than just some random 2%, and I am not alone in
my judgement of Origin.

You might tell me that the complaints I
have listed for Origin are no longer accurate, to which I would respond
that EA has already demonstrated they're willing to pull out the rug on
gamers and change EULA and DRM after the fact.

PS: If the rumors
that EA is courting Nintendo for their online service are true, and that
the WiiU will feature Origin, the WiiU will be the first Nintendo
console (out of their entire lineup, sans Virtual Boy) I refused to
purchase.

PPS: tl;dr The decision to require Origin for physical
copies of Mass Effect 3 (yes, I'm going to buy a REAL hard copy) as well
as not offering any other digital download alternatives to Steam means
will have a direct negative impact on your bottom line for years to
come.

Yes, in that last line I meant to write "alternatives ot Origin." And there were 1 or 2 other grammar mistakes.

Anyone who would like to make similar complaints will have to go here: help.ea.com/

Modifié par Tony_Knightcrawler, 02 février 2012 - 03:37 .

[Lumikki]

anzolino wrote...

JasonDaPsycho wrote...
The reason why Origin is unpopular is because Steam has always been a great service. EA decides to come out of nowhere and launch the Origin AND took everything down from Steam (we all know the real reason behind that move even though they say it's not true). Here's the problem. Origin hasn't proved anything to customers when EA decided to stop working with Steam. Customers, naturally, want options. Taking options away is only going to antagonize them.

I'm no economist. Those were just my two cents.

There is another reason: Many people don't have Steam (like me) and they wont use digital platforms, especially the single player and retail copy purchaser have no reason to use this kind of client software. I think most of them wouldn't have a problem to register a game and DLCs online, but this additional client is not what they want to play a game.

I agree.

   
Some people just doesn't want to use digital distribution software's in general. While I believe that digital distribution is the future, because they are fast, cheap and easy deliver system directly into peoples home. I still think as long there is retail sales, people should have free choice between retail or digital distribution services. I find it extremely RUDE force people to use digital distribution software when people buy retail copy of single player game. This is about every persons rights to choose what they want and not been forced into choices they don't like.
 
How ever, I have notice this kind of dishonorable behavior has become more and more common in companies in general. Some companies doesn't anymore respect their customers. What cause their customers becoming more hostile against these companies and starting to boycott their products.
 
I'm just clad that there is still companies who believe that good product is something what customers like and allow companies make profit. When relation between customer and company is based mutual respect and trust, everyone is happy.
 
I'm just so sad that EA/Bioware doesn't anymore respect their customers. They decided that they needs are more important than their customers. Ones EA's employer asked here, why EA has so bad reputation. I think that's silly question consider what happen here with Origin client. Like always, every action has consequences. What you do others will be done back to you.

Modifié par Lumikki, 01 février 2012 - 01:50 .

[Maias227]

I think it should perhaps pointed out that this dependency between game and a downloadable client is pretty normal All Total War games after Empire Total War has the same model, you cannot play any of their newer games without installing steam and booting steam up to play the game. So if ME3 now requires the same I honestly don't care, I just want to play the game and the experience I've had with Origin so far has caused no trouble at all.

[Mister Mida]

Maias227 wrote...

I think it should perhaps pointed out that this dependency between game and a downloadable client is pretty normal

Yes, normal... to Steam users.

And it's not even a necessary dependancy. It's just bloated DRM. Crackers yank out the Steamworks and it still works fine.

[N7Kopper]

I have no stake in Origin, or the debates surrounding it, as I'm a 360 player.
That said, this link may be very relevant to your interests, detailing not only what Origin really does, but how to STOP it doing stuff it doesn't need to.
http://www.gamefaqs....ield-3/60145714

Modifié par N7Kopper, 01 février 2012 - 01:38 .

[Zamnil Blackaxe]

[Violation of Rule #7 removed]

Modifié par Stanley Woo, 01 février 2012 - 04:49 .

[N7Kopper]

[inappropriate post removed]

Modifié par Stanley Woo, 01 février 2012 - 04:49 .

[Lumikki]

N7Kopper wrote...

That said, this link may be very relevant to your interests, detailing not only what Origin really does, but how to STOP it doing stuff it doesn't need to.
http://www.gamefaqs....ield-3/60145714

Yeah, that's very nice.

How ever, it doesn't solve the Origin client EULA issue, what gives EA rights to change Origin client behavior anytime they like without informing customers. This is because if the action is already allowed by EULA, there is no legal requirement to inform customers for these changes. Point been, what Origin client does now has no meaning at all, unless it breaks Origin client EULA. Issue is what Origin client and EA is allowed to do by EULA, when customers does accept the EULA.

Modifié par Lumikki, 01 février 2012 - 02:12 .

[gobslat]

At this stage I am of a mind to not buy this game.

Sorry Bioware, you are very much my current favourite big developer but I simply DO NOT WANT Origin on my system and I do not intend to buy a PS or a XBOX.

It really is as simple as that for many of us. Give us a way to get this game legitimately that is fair to us and what we, as consumers want, and I, for one, will gladly shell out the dosh for your great titles. As long as EA keeps pulling this nonsense my money goes elsewhere.

Modifié par gobslat, 01 février 2012 - 02:12 .

[Siegdrifa]

N7Kopper wrote...

I have no stake in Origin, or the debates surrounding it, as I'm a 360 player.
That said, this link may be very relevant to your interests, detailing not only what Origin really does, but how to STOP it doing stuff it doesn't need to.
http://www.gamefaqs....ield-3/60145714

So, this is a post from august, and at that time, Origin do scan all your program data folder.

Dmex claim that actualy Origin doesn't operate outside his file ... what about the scanning then ?

If it's an old version of Origin, i wish d_damjan could redo the testing and let us know if he still find Origin scanning the whole program data folder.

[wolfsite]

Siegdrifa wrote...

N7Kopper wrote...

I have no stake in Origin, or the debates surrounding it, as I'm a 360 player.
That said, this link may be very relevant to your interests, detailing not only what Origin really does, but how to STOP it doing stuff it doesn't need to.
http://www.gamefaqs....ield-3/60145714

So, this is a post from august, and at that time, Origin do scan all your program data folder.

Dmex claim that actualy Origin doesn't operate outside his file ... what about the scanning then ?

If it's an old version of Origin, i wish d_damjan could redo the testing and let us know if he still find Origin scanning the whole program data folder.

People have posted several pics in the original thread showing that Orign stays within it's own Directory structures when it does a scan.  If you want I can go retrieve the images, there were even a few comparing it with Steam showing it is on par or even less intrusive right now.

[N0-Future]

I wonder why EA programed Origin to Scan peoples computers in the first place??? I think it was no accident it did that, In fact imo it was a very sneaky and deceitful thing to do in the first place, and if it was not discovered it would be doing the same thing ( if in fact they have changed what Origin does ) and I have my doubts. To be honest EA have pretty much incinerated any good will I may have had and whatever they do now to Origin its too little too late...

I would like to know why they programed Origin to scan peoples computers and send all the data found back to EA? if as EA claims Origin is not and was never intended to be spyware... If it looks like a duck and sounds like a duck...its a F-ing DUCK.

Modifié par N0-Future, 01 février 2012 - 04:15 .

[dmex]

N0-Future wrote...
I would like to know why they programed Origin to scan peoples computers and send all the data found back to EA? if as EA claims Origin is not and was never intended to be spyware... If it looks like a duck and sounds like a duck...its a F-ing DUCK.

Traversing a directory and actually reading data are two entirely different things <_<

1) Origin never opened or read the data.
2) Origin never sent the data.

[Orionas]

dmex wrote...

N0-Future wrote...
I would like to know why they programed Origin to scan peoples computers and send all the data found back to EA? if as EA claims Origin is not and was never intended to be spyware... If it looks like a duck and sounds like a duck...its a F-ing DUCK.

Traversing a directory and actually reading data are two entirely different things <_<

1) Origin never opened or read the data.
2) Origin never sent the data.

here it says the opposite thing...  Also, by agreeing with the above statement, you give the right for such a things..

2. Consent to Collection and Use of Data.
You agree that EA may collect, use, store and transmit technical and related information that identifies your computer (including the Internet Protocol Address), operating system, Application usage (including but not limited to successful installation and/or removal), software, software usage and peripheral hardware, that may be gathered periodically to facilitate the provision of software updates, dynamically served content, product support and other services to you, including online services. EA may also use this information combined with personal information for marketing purposes and to improve our products and services. We may also share that data with our third party service providers in a form that does not personally identify you. IF YOU DO NOT WANT EA TO COLLECT, USE, STORE, TRANSMIT OR DISPLAY THE DATA DESCRIBED IN THIS SECTION, PLEASE DO NOT INSTALL OR USE THE APPLICATION. This and all other data provided to EA and/or collected by EA in connection with your installation and use of this Application is collected, used, stored and transmitted in accordance with EA's Privacy Policy located at www.ea.com. To the extent that anything in this section conflicts with the terms of EA's Privacy Policy, the terms of the Privacy Policy shall control

I am not surprised that US got only nearly 75.000 pre orders for pc (Amazing number, for billions of population).. If you dont care about pc users, because you dont, you should release it only for consoles..  sad but true..    PS3 pre-orders are bad too.. but almost double than pc.. Only xbox sales... The info about pre-orders are from oficial charts websites that renew their info every day and week.. This information are oficial till 28th of Jen.

Modifié par Orionas, 01 février 2012 - 05:20 .

[spectralpulse]

I pre-orderd the Xbox version. I'm still giving ea/bw credit for not requiring and Origin install for SWTOR.

[Orionas]

SWTOR is mmo, pay as you go.. Its not an offline game...

[spectralpulse]

Orionas wrote...

SWTOR is mmo, pay as you go.. Its not an offline game...

Really?!?

Anyway, selling the PC version on Origin only just seems anti-competative to me. I wish Obsidian was working on something other then South Park to look forward to. They have been a great substitite for getting my RPG fix after i shelved DA2 in bordeom. Dare i say Obsidian might be the new Bioware.

Modifié par spectralpulse, 01 février 2012 - 05:29 .

[Orionas]

When companies release mmorpgs they dont care how you get the softoware in your computer.. The only thing they care, is to pay the cd-key to start the game, and your credit card for monthly renewals..

They know, very well, that if they combine swotor with origin, they could have less than the 1/4 from the customers they allready got right now.. In official charts, swotor sold about 2 million copies.. (oficial till 28th of Jen) and they need to maintain this customers for about 3-4-5 months max.. to be a profitable title after.

Modifié par Orionas, 01 février 2012 - 05:38 .

[DanaScu]

dmex wrote...

Metalrocks wrote...
fixed it pretty quickly and now it is one of the best services you can get. 

If you call five years quick 

Well, my personal experience with EA 10 years + ago [now] and their "tech support" [or it might have been a trip to the 9th level of the Outer Hells] was so downright memorable that I didn't touch any game tainted by EA for 10 years. The only reason I even considered ME was because, after the general uproar over the" EA phone home every 5-10 days or your legally purchased game shuts down/limited activation" drm it finally got to Steam, without the crappy drm [and a nice sale price]. The only reason I bought DA:O was because it seemed as though they finally learned something from the general uproar over the crappy drm and released it on Steam without the attempt at the previous crappy drm. That seemed to continue with ME2. But I'm not going to touch anything that is completely EA controlled. That one personal experience, along with the accounts of people posting here as well as on Amazon showing how much fun it still is to deal with EA's read from a script no matter what the customer is trying to explain tech non-support has made it an easy decision to not bother at all with ME3 unless it is available by some means other than Origin.

[Orionas]

Personally I never touch, ANY games that have steam or origin apps.. If they want me to pay bills and be able to play, also to be monitored, they have to pay me, part time or full time, also send me monthly checks and pay my bills.. (phone and internet). So for me its totally the same thing.. Steam is doing really bad as well, it may have 100000 more customers, but its nothing.. its pointless.

A small example, I am still laughing with Bethesda and skyrim / steam.. People claim that it sold more than 10 million in pc.. wrong and faulty info.. Bethesda shiped 10 million pc copies in the stores and never sold them, till now, they sold only 1.72 million and thats it.. its over now.. They can built a pc box house with the rest of the 8.9 million copies.. They try to promote us into xbox and ps3, but the answer they always get is.. " NOPE", pc forever man..

There is no point for them to move ME3 in steam... look how many reckoning pre-orders they got.. not even 50000 for pc. I bet that EA promoted reckoning in both (steam and origin) to get more customers.. but they got less..

ps: And I just read the joke of the day, EA suggested to nintendo, add origin in the console wii U!!! Muhahahaha.. Nintendo will have to choose, customers, or origin / steam.. (one of the same)..

Modifié par Orionas, 02 février 2012 - 02:49 .

[Tony_Knightcrawler]

Someone PMed me requesting a link to where you should go to complain about the matter to EA (BioWare, obviously, would be right here). The URL is this: http://help.ea.com/

Modifié par Tony_Knightcrawler, 02 février 2012 - 03:38 .

[Tony_Knightcrawler]

Guys, you aren't going to believe this. I got a reply back from the help desk saying:

"If you do not want to install origin and want to purchase the game, please order the Physical purchase Mass Effect 3."
and
"You can play the game with the Disk if you do not want to install Origin."

WHAAAAAAAAAAATTTTT????????? I'm not going to post the whole thing YET, because the guy replying seems like he's trying to help me out and if he's wrong I don't want to get him in trouble. So I sent a reply asking if he could please double-check that so I could spread good news about it. Again, PLEASE don't make a huge deal out of this yet! I want to give him a chance to double-check first. THEN we can make a big deal out of it! :-D

[shepskisaac]

Tony_Knightcrawler wrote...

Guys, you aren't going to believe this. I got a reply back from the help desk saying:

"If you do not want to install origin and want to purchase the game, please order the Physical purchase Mass Effect 3."
and
"You can play the game with the Disk if you do not want to install Origin."

WHAAAAAAAAAAATTTTT????????? I'm not going to post the whole thing YET, because the guy replying seems like he's trying to help me out and if he's wrong I don't want to get him in trouble. So I sent a reply asking if he could please double-check that so I could spread good news about it. Again, PLEASE don't make a huge deal out of this yet! I want to give him a chance to double-check first. THEN we can make a big deal out of it! :-D

Very very interesting. No Origin in exchange for having to use the game's disc doesn't sound like something a confused/uninformed person would say. And it was mentioned peviously before that you don't need the disc if you have Origin installed so what you've heard from EA would fit. We'll see. This would definitely be the best, and logical solution. If you don't want to use the disc - you need Origin to verify your game. But if you have the disc, you can verify the game with it and Origin ain't necessary anymore.