388 réponses à ce sujet

[MingWolf]

Edit: Post removed, stay on topic.

Modifié par Chris Priestly, 07 février 2012 - 06:16 .

[Dragoonlordz]

BaronIveagh wrote...

wolfsite wrote...

Origin does not Limit the number of times you can download or install a program.  You can download and install as many times as you want.

From the Origin FAQ:
------------------------------
 Can I re-download my games in general?
A: If you need to, yes. Please note that your games already installed via the previous EA Download Manager are safe, sound, and work in exactly the same way via Origin.

Q: Is there a limit to the number of computers on which I can install my game?
A: Origin enables you to access your games from any PC, anytime, anywhere. Should you have an issue, contact Origin Support and we'll get you fixed right up!

Q: Will my game download ever expire?
A: Your game downloadsdon’texpire. Ever.

Um, Wolfsite, none of those said you can download as many times as you want. 
Oh, and not that long ago, that last one read:

-snip-

There is zero point in posting old out of date information because even if go by the fact might have changed policy, they have changed it for the better towards the customer plus you have in writing by them online to back up any future issue/complaint. It's like crying a river over the customer getting a better deal instead of having a worse one in past.

"Q: Is there a limit to the number of computers on which I can install my game?
A: Origin enables you to access your games from any PC, anytime, anywhere. Should you have an issue, contact Origin Support and we'll get you fixed right up!"

"Q: Will my game download ever expire?
A: Your game downloads don’t expire. Ever." 

If feel the need just download a copy of that web page which states the above two answers which came direct from EA or print it and if have any problem later just send copy to them to bash them around the head with and they will resolve it per agreement and what informed you of at time of purchase. Happens in retail all the time, myself have very often in past taken things back to stores (retailers both software and hardware) and shown the terms of sale at time or shown them evidence of what the sales person agreed with me and they (everytime I did so personally) stuck with what they told me at time I bought them even if policy had changed they resolved my problem.

You can download as many times as you want, there used to be a limit per day of fresh installations (something like 5 times or 10 times per day or something like that) which reset every 24 hours or so and not sure if still the case but as far as I can tell there is not one now. Even if hit the 5 or 10 in a single day by contacting them they still resolved it for you. It was in past for security reasons of which verification by speaking to them they would lift the limit earlier than next day for you if having major problems trying to install in first place. Way of making sure no-one was mass reproducing copies and installing on multiple machines akin to illegal copies just like Windows has on it's OS (granted I do not now if Windows 7 does this still because I don't have that OS).

The amount of people who would need to install it more than 5-10 times (in a single day) is microscopic in number and if your one of those people for whatever reason need to install that many times in single day and are unwilling to wait till resets the next day or whatever time was reset by, then a quick phone call or webchat or email saying why resolves it, they may even be able to help you fix whatever your problem is that requires you to keep reinstalling over and over and over again in a 24 hour period.

Modifié par Dragoonlordz, 07 février 2012 - 02:35 .

[Dragoonlordz]

MingWolf wrote...

If Origin is anything like Steam, which I think is similar, there shouldn't be a download limit.  Provided that Origin doesn't cease and desist, there shouldn't be issues accessing any games.

Ideally, I would like to see EA or Bioware provide an assurance that the customer would still be able to download and use their product in the worst case scenario that it does cease and desist (i.e., a promised patch or something).  Some companies do this and it would certainly be both appeasing and responsible (It's good customer service ). 

BaronIveagh wrote...

Chris Priestly wrote...

Edit: Post removed. You are now blatantly stating falsehoods that we have said are untrue on our FAQ and Origin sites. While you will continue to have your own belief about  Origin, I will not allow you to continue stating "facts" that are untrue and that we have denied. [smilie]../../../images/forum/emoticons/devil.png[/smilie]

Chris, one word. 

'Securom'. 

Just becasue you deny it doesn't mean it's not factual.  Bioware/EA have been caught in lies and half truths before.  If he's really not telling the truth, disprove it.  Just deleting it and calling him a liar without any proof to back up your claim makes you look like you're trying to hide something.

I just want to make a brief comment on this, if I may (and I hope this doesn't end up being deleted like the rest).

I have never seen a thread so tightly moderated as this one here since signing up for the BSN.  I have never seen so many posts removed in one thread as this one.  Heck, this has to be one of the most moderated threads I have ever seen in any forum.  It seems an enormous effort is made just to keep matters "on-topic."

This is not so much my concern, but there really seems to be a lack of official answer to a lot of the issues that are brought up (and I'm not talking about stuff pulled from FAQs and other users), which makes the purpose of keeping this thread so moderated questionable.  I think it would be a real benefit, to Bioware and to all, if repeated questions and answers are posted up front with the thread sticked.  It would also be a benefit if Bioware and representatives can be more proactive in addressing concerns instead of letting this drift for other users to speculate based on "personal experiences" and the like.  A little bit of open dialogue would benefit the purpose of this Q&A thread (if indeed that is the purpose), greatly. 

It's because what they are asking is not something Bioware can and will answer as for the most part it is their problem with EA and trust with EA and issues with EA's client. Bioware make the game, EA own bioware and supply EA's product with Bioware's product, Bioware don't get a choice in this but they are getting answers for those question that can actually be answered by asking EA and reporting back of which those people could do themselves instead of rant on here about EA.

Chris supplied a link for those who have a 'beef' with Origin to discuss it with EA (the people who make and decide how it works and how it is distributed). But instead of applying common sense and actually speaking to EA about EA's product they rather take it out on Chris and Bioware with attitude of "Derp, Bioware got bought by EA so it's Biowares fault!" The edits are the ones that should be asked of EA direct and not Bioware. The ones Bioware aka Chris can answer are being left on the thread while tries to find out answers for those from EA.

It's like playground attitude, boy [z] tells boy [x] to go ask girl [y] if she fancies him rather than the original boy [z] asking girl [y] himself.

Modifié par Dragoonlordz, 07 février 2012 - 02:36 .

[Dragoonlordz]

kirvingtwo wrote...

Is there any official answer yet about how DLC for ME3 will be delivered? Will it go through Origin?

Not yet I too am awaiting answer on if will be through both Origin and BSN still or just Origin.

[MingWolf]

Dragoonlordz wrote...

It's because what they are asking is not something Bioware can and will answer as for the most part it is their problem with EA and trust with EA and issues with EA's client. Bioware make the game, EA own bioware and supply EA's product with Bioware's product, Bioware don't get a chioce in this but they are getting answers for those question that can actually be answered. Chris supplied a link for those who have a 'beef' with Origin to discuss it with EA (the people who make and decide how it works and how it is distributed). But instead of applying common sense and actually speaking to EA about EA's product they rather take it out on Chris and Bioware with childish attitude of "Derp, derp, Bioware got bought by EA so it's Biowares fault." The edits are the ones that should be asked of EA direct and not Bioware. The ones Bioware can answer are being left on the thread while tries to find out answers for those.

Yeah, but they should at least communicate the issue that some of these questions are beyond their ability to answer/control.  The other issue is the thread that Chris provided isn't exactly all that active.  It's fresh (the user who posted it in the first place only has 1 post thus far) and it also lacks answers to questions that are not just "derp derp" but are actually quite valid for any concerned customer.  The fact that Mass Effect 3 requires Origin to work should also prompt a little more proactive PR.  Yes, some of the questions asked are unreasonable and perhaps childish as they say, but the response to them (or the lack of), combined with the heavy moderation, also warrants some raised eyebrows.  Fact of the matter is, Mass Effect 3 and Origin are not mutually exclusive, because one requires the other to work.  If a proposed question is beyond the ability of Bioware to answer, then they should say so, or at least it would actually look more professional if they do. 

Modifié par MingWolf, 07 février 2012 - 12:53 .

[Dragoonlordz]

MingWolf wrote...

Dragoonlordz wrote...

It's because what they are asking is not something Bioware can and will answer as for the most part it is their problem with EA and trust with EA and issues with EA's client. Bioware make the game, EA own bioware and supply EA's product with Bioware's product, Bioware don't get a chioce in this but they are getting answers for those question that can actually be answered. Chris supplied a link for those who have a 'beef' with Origin to discuss it with EA (the people who make and decide how it works and how it is distributed). But instead of applying common sense and actually speaking to EA about EA's product they rather take it out on Chris and Bioware with childish attitude of "Derp, derp, Bioware got bought by EA so it's Biowares fault." The edits are the ones that should be asked of EA direct and not Bioware. The ones Bioware can answer are being left on the thread while tries to find out answers for those.

Yeah, but they should at least communicate the issue that some of these questions are beyond their ability to control.  The other issue is the thread that Chris provided isn't exactly all that active.  It's fresh and it also lacks answers to questions that are not just "derp derp" but are actually quite valid for any concerned customer.  The fact that Mass Effect 3 requires Origin to work should also prompt a little more proactive PR.  Yes, some of the questions asked are unreasonable and perhaps childish as they say, but the response to them (or the lack of), combined with the heavy moderation, also warrants some raised eyebrows.  Fact of the matter is, Mass Effect 3 and Origin are not mutually exclusive, because one requires the other to work.  If a proposed question is beyond the ability of Bioware to answer, then they should say so. 

They tried that in second to last Origin thread, well Stanley did but there is very little you can say to people who are not actually interested in listening to what is said and are just venting or trying to find ways of ripping something down aka the analogy I used in past which got edited out also of if one route leads to dead end then trying another route until Origin is nuked from space.

They also say on the first page if they have a problem with Origin client itself or EA policy then here is a link to speak to EA about it and voice your concerns about their (EA's) product/client. On this thread they renamed it so people would realise this one is about only answering the questions relating to how it works with Mass Effect 3. The ones which fall into this catagory are still visible in the thread and Chris will find out the answers for them but will take a little time because in a sense he is just the middle man going from the customer to Chris then to ME team and/or EA and then back to customer.

But if want a giggle then read last paragraph of what I mentioned before here and watch video link.

Modifié par Dragoonlordz, 07 février 2012 - 06:50 .

[vader da slayer]

Dragoonlordz wrote...

kirvingtwo wrote...

Is there any official answer yet about how DLC for ME3 will be delivered? Will it go through Origin?

Not yet I too am awaiting answer on if will be through both Origin and BSN still or just Origin.

considering the only BW developed ME1 dlc is available through Origin, DA dlc (some) is available through origin, and sims xpacs are as well I would say safe bet that it is.

[Pupuppu]

Chris Priestly wrote...

Edit: Post removed. You are now blatantly stating falsehoods that we have said are untrue on our FAQ and Origin sites. While you will continue to have your own belief about Origin, I will not allow you to continue stating "facts" that are untrue and that we have denied.

I was commenting on to stated facts not in the FAQ or Origin site.
S: Ubisoft DRM requires always on internet connection.
A: This is not correct.
E: This doesn't hold true for all titles using Ubisoft DRM, especially newer ones.

S: You can play you EA games when the EA servers are offline
A: No you can't.
E: You can't play your EA games when the EA servers are offline, as you can't activate you game license. Only pre-activated games can be played in single player.

If these "facts" as you call them are false, apologies.

[taine]

[As requested by Chris, if you wish to discuss Origin as a system, please do so on EA's Community site. This thread is for discussion of how Origin will work with Mass Effect 3. Thank you.]

Modifié par Stanley Woo, 07 février 2012 - 02:09 .

[Dragoonlordz]

Pupuppu wrote...

Chris Priestly wrote...

Edit: Post removed. You are now blatantly stating falsehoods that we have said are untrue on our FAQ and Origin sites. While you will continue to have your own belief about Origin, I will not allow you to continue stating "facts" that are untrue and that we have denied.

I was commenting on to stated facts not in the FAQ or Origin site.
S: Ubisoft DRM requires always on internet connection.
A: This is not correct.
E: This doesn't hold true for all titles using Ubisoft DRM, especially newer ones.

S: You can play you EA games when the EA servers are offline
A: No you can't.
E: You can't play your EA games when the EA servers are offline, as you can't activate you game license. Only pre-activated games can be played in single player.

If these "facts" as you call them are false, apologies.

Erm, yes it is true unless you have a newer title than me. I have HoMM6 which very much does require always on to play when not online aka their servers down it just keeps telling me cannot connect even for SP. Which annoyed the hell out of me but not the end of the world I played Skyrim, TW2 and ME1+2 instead. If your talking about that AC title, it does not have the DRM due to storm it kicked up at time from what I read, it was removed from that title so you have no ground to stand on there since does not have that DRM.

They say you have to activate it, once activated does not require being online to play with exception of multiplayer. They never lied, they actually told you this already and will say same on retail box I can assure you.

Modifié par Dragoonlordz, 07 février 2012 - 02:00 .

[Dragoonlordz]

[As requested by Chris, if you wish to discuss Origin as a system, you can do so on the EA Community site. This thread is for discussion of how Origin will work with Mass Effect 3. thank you.]

Modifié par Stanley Woo, 07 février 2012 - 02:10 .

[Pupuppu]

Dragoonlordz wrote...

Erm, yes it is true the first one unless you have a newer title than me. I have HoMM6 which very much does require always on to play when not online aka their servers down it just keeps telling me cannot connect. Which annoyed the hell out of me but not the end of the world I played Skyrim, TW2 and ME1+2 instead.

You can play Driver San Francisco in offline mode, no always on connection. As I don't own HOMM6, it has an offline button, doesn't it work?

They say you have to activate it, once activated does not require being online to play with exception of multiplayer. They never lied, they actually told you this already and will say same on retail box I can assure you.

Thank you for confirming my statement, that you can't play the game, when the servers are down, if you have not activated the game prior to this.

Modifié par Pupuppu, 07 février 2012 - 02:07 .

[Dragoonlordz]

I might aswell post what was going to say since they don't seem to have edited out one responding too. So I guess topic is not edited out worthy or atleast yet.

1. No Pupuppu it does not.

2. Will state on retail box (just like ME1 and ME2 does) that requires one time activation just like says on this very thread first post. Does not matter if you have no internet connection for while or if their servers go down temporarily it makes no difference in regard to what they said. They said requires an internet connection both here and will do on box for purpose of one time activation, if your internet connection goes down or if their end goes down then you have to wait till one or other back up. They never lied, they said requires activation after which won't require internet at all except for multiplayer, DLC or patches and it does/will do. They did not say when can do so; they just said it does. 

Modifié par Dragoonlordz, 07 février 2012 - 02:42 .

[taine]

Well, my post was edited away, but just to clarify...

I asked here because the odds of getting a straight answer about a competitor directly from EA seem slim to none. And to be fair, my question *was* about how Origin works with ME3: why it will, as you state, serve consumers better as a way to play ME3 than Steam would in terms of delivering content.

If you really can't answer, thanks anyway.

Modifié par taine, 07 février 2012 - 02:47 .

[Dragoonlordz]

taine wrote...

Well, my post was edited away, but just to clarify...

I asked here because the odds of getting a straight answer about a competitor directly from EA seem slim to none. And to be fair, my question *was* about how Origin works with ME3: why it will, as you state, serve consumers better as a way to play ME3 than Steam would in terms of delivering content.

If you really can't answer, thanks anyway.

Yeh I do not think they can answer this because they have to stick to EA's press release given it's a rift between Valve and EA not Bioware. Both yours and my comment will probably be edited out but just felt should reply while I can on this subject. I suggest asking on the EA forums since the rift, conflict and issue is between EA and Valve not Bioware.

Modifié par Dragoonlordz, 07 février 2012 - 02:54 .

[Pupuppu]

Dragoonlordz wrote...

I might aswell post what was going to say since they don't seem to have edited out one responding too. So I guess topic is not edited out worthy or atleast yet.

1. No Pupuppu it does not.

There is a walkthrough for HoMM6 and how to enable offline mode on the Ubiforums (logout/enable offline mode lower right side in the launcher) *shrug*. Anyway, as I was replying to the general statement that Ubisoft DRM requires always one connection, i was pointing out that this statement is not correct, i.e. Driver SF. This is off-topic, but I wasn't the one who brought it up in the first place.

2. Will state on retail box (just like ME1 and ME2 does) that requires one time activation just like says on this very thread first post. Does not matter if you have no internet connection for while or if their servers go down temporarily it makes no difference in regard to what they said. They said requires an internet connection both here and will do on box for purpose of one time activation, if your internet connection goes down or if their end goes down then you have to wait till one or other back up. They never lied, they said requires activation after which won't require internet at all except for multiplayer, DLC or patches and it does/will do. They did not say when can do so; they just said it does.

I was replying to the statement brought up by a user and not EA, that you can play ME3 when the servers are down. My reply was deleted.
I was not replying to the statement that you can play a pre-activated ME3 in single player mode only when the EA serves are down.
There is no argument that you can play a pre-activated game on Origin when the EA servers are down.
On the other hand you can't play a pre-activated game when the EA servers are down, when you reinstall Origin, as you have to login once to be able to play offline.

Modifié par Pupuppu, 07 février 2012 - 03:38 .

[BaronIveagh]

Dragoonlordz wrote...

There is zero point in posting old out of date information because even if go by the fact might have changed policy, they have changed it for the better towards the customer plus you have in writing by them online to back up any future issue/complaint. It's like crying a river over the customer getting a better deal instead of having a worse one in past.

The point was, and not surprising that it's lost on you, that the text was changed because people got mad, and then started screaming.   EA would have happily left that there except that it generated so much negative buzz tht it started cutting itno thier bottom line.

Dragon, to me, your position sounds an aweful lot like a man excusing slavery because he thinks the new master will be giving him the overseers job.  It has a really strong smell of 'as long as they give me what I want, i don't care what they do to me or anyone else as long as I get it.'

Frankly, that's a position that betrays the basic principals of the idea of a community.

Modifié par BaronIveagh, 07 février 2012 - 08:30 .

[Wardka]

Turryn wrote...

This thread is so heavily moderated it's become a satire of the original intent - to have a less flamey ME3 vs. Origin thread.

Certainly MY question regarding ME3 and Origin is if/when an ME3 non-Origin service will become available in the medium term. Y'know, just like ME2 had. Because this is strongly implied in point 2 that such a service may potentially become available at some point.

EDIT: *WHAT* are the restrictive Steam policies and why do they affect this?  Beacuse Steam generally seems quite sensible and it would be a shame if they were being blamed as a front to launch EA's 'me too' version instead. =/

Frankly, the whole way EA has gone about this shows how trustworthy they are, and how wise it would be to install their social gaming network overlord client on your machine.

Hope you guys go back to working for Microsoft eventually.

Indeed.

Anyway, as to your second question, you'll never get an answer to this from BioWare or EA, as it's smoke and mirrors to make Valve look like the bad guys. Here is the answer though:

A requirement for a game to be on Steam is for all DLC tied to that game to also be sold on Steam, in addition to any other sources for it. This is done so Valve can earn an extra buck, of course, but perhaps primarily so they can make sure it is installed correctly through their content delivery system so they can provide support for it. Meanwhile, EA wants to monopolize their DLC sales as per their current business strategy - they want 100% of the profits from them.

[Metalrocks]

Turryn wrote...

EDIT: *WHAT* are the restrictive Steam policies and why do they affect this?  Beacuse Steam generally seems quite sensible and it would be a shame if they were being blamed as a front to launch EA's 'me too' version instead. =/

the way i understand it, because steam dint agree with origin and that €A doesnt want to give money to steam to sell the DLCs.
its actually not clear why, besides €A/bioware claiming that the terms of steam have changed reagrding DLCs and they dint agree with it. €A blamed valve for these terms wile others dont.
thats why ME3 will not be alvailable on steam.

i also think that valve doesnt agree with origin due the spyware outrage and how it works at the moment.

@topic
i guess it will never happen, but does €A consider to make ME3 playable wihtout origin in the future? after all, they really got many complains.

ok, just saw that my question has been answered.

Modifié par Metalrocks, 07 février 2012 - 01:21 .

[Furtled]

Turryn wrote...
Certainly MY question regarding ME3 and Origin is if/when an ME3 non-Origin service will become available in the medium term. Y'know, just like ME2 had. Because this is strongly implied in point 2 that such a service may potentially become available at some point.

It was answered a few pages back but easy enough to miss. If you mean when will it be on Steam, I'd imagine that won't be until EA and Steam have finished whatever bizarre row they have going on.

Chris Priestly wrote...
Ok. No, there are no plans for a patch to remove Origin. Sorry for not answering previously.

On a general note: guys some peeps are wandering wayyyyyyy off topic here, I'm as unhappy with the situation as you are, but a lot of the stuff you're discussing doesn't fall under the stated purpose of this thread (although I'll not deny it is related). These are questions you need to be asking EA directly - out of all the people posting here only a handful have posted over there so far, it doesn't exactly help the case for Origin being upopular if it only looks like a half dozen people can be bothered.

Just make a throwaway account and say what you want to say, it doesn't ask for details beyond an email address so there's no way EA could hold you to any agreement made on sign up if that's a concern.

Modifié par Furtled, 07 février 2012 - 01:31 .

[Miko101]

Im going to be frank with all of you here at Bioware after reading your garbage excuse EA gave you not to stand up and release on Steam the same time of the initial Origin release.

Unreal tournament 3 was 100 percent fully modifyable and did not limit how EPIC Games Inc: 'The creator of the game engine You are using to create your game' from communicating to their fans. Distributing DLC. patching or anything. Better Yet. They didnt initially release and improved from allowing keys to be imported to steam.

It didn't give them problems with Bulletstorm and Bulletstorm was published by your parent company of Electronic Arts and they still don't have issues. They bundled with Games For Windows Live at that . In fact UDK games in general Thrive from steam and don't seem hindered at all. Battlefield Bad Company 2 thrived extremely well on steam. Command and Conquer Franchise is doing very well on steam. You give me a real reason on how steam is being "Restrictive" when EA and Valve are still business partners but your parent wants to be penny pincher.

By the way, Most developers seem not to have any problems with steam at all and are extremely content with releasing on it. Even those who might face the biggest shaft. Indy devs seem to love steam as an outlet.

EA games are considered better choices for consoles now because PC option doesn't even seem feasable to most because of the decisions made to exclude simple to use exsisting platforms where most people have their game libraries. The fact that a near monopoly like MS can use games for windows through steam says alot more then you guys at EA

Get off your butts Bioware and add to one more platform. It's all people are asking for here so its more accesable
a lot of us just want to keep our libraries to one system and not have to get so many systems to run different games. Get ME3 on steam. especially for those OCD about such things.

Modifié par Miko101, 07 février 2012 - 03:59 .

[Rotkaepchen]

These are questions you need to be asking EA directly - out of all the people posting here only a handful have posted over there so far, it doesn't exactly help the case for Origin being upopular if it only looks like a half dozen people can be bothered.

Just make a throwaway account and say what you want to say, it doesn't ask for details beyond an email address so there's no way EA could hold you to any agreement made on sign up if that's a concern.

"System Error. Please try again later."

How typical €A.

[Chiefje]

I've been following the Origin threads for a while now, and for as far as I know one important question still hasn't been answered.

What does Origin add to the game? Will simple things like downloading DLC + updates be implemented in the program, or do we still have to go to some (almost) hidden page on the BSN to acces and download it? 

For now, I am very dissapointed in Origin. It adds nothing to Battlefield 3, the ingame chat function makes the game crash once in a while, you still need to start up Battlelog in your browser to join a game and so on.
I saw on ( I think it was) the E3 live stream that EA has ambitious plans with Origin, implementing all kinds of social functions. Yet they did not integrate Battlefield 3 into Origin, which they could have done and perhaps would have improved the connection between people and the DD platform they are forced to use.

- So my question is; how will ME3 be integrated into Origin, or Origin into ME3? How will we be able to download additional content like patches and DLC? 

(and please, I would like an answer from Chris or someone else who can find it out, not someone who has been spamming the Origin topics with rubbish for the last couple of weeks...)

[chance52]

Rotkaepchen wrote...

These are questions you need to be asking EA directly - out of all the people posting here only a handful have posted over there so far, it doesn't exactly help the case for Origin being upopular if it only looks like a half dozen people can be bothered.

Just make a throwaway account and say what you want to say, it doesn't ask for details beyond an email address so there's no way EA could hold you to any agreement made on sign up if that's a concern.

"System Error. Please try again later."

How typical €A.

Ever since this latest thread was posted I've been trying to contact EA customer support/tech support/Game Advisor's directly and always get this message

"Sorry, there are no advisors available at this time. Please try again later."

My question was 'what files/folders (specifically) does Origin/ME3 need access to in order to operate?' Something that should be readily available to tech support but not listed on any FAQ I've seen. So either they aren't taking any questions for Origin or they are clogged up with people trying to do the same thing I am.

Also that link has several questions asked with no answer and the first Q&A is misleading.

Q: Can I control my privacy?

A: Yes, Origin has robust privacy features which can be accessed from the 'Privacy' tab, within Origin's 'Settings.'

I can tell those who don't have Origin that those 'robust privacy features' include

1)Control who can see your full profile

2)Control which accounts people can use to find you

3)A block list


No one on either side of this argument appears to be ignorant of what kind of privacy everyone is talking about and it seems like that is the only topic the company is trying to minimize/ignore.

So I am at a loss for where to find answers and with the game getting close to release I am wondering why it is like pulling teeth to get official responses?

Presumably they knew this was going to be a requirement well before the customer and so far in the month since this announcement Chris has only managed to get 3 questions answered officially.  We are customers asking about a product we've paid for on the company forums right? Not busting into a random EA executive's living-room on a Sunday morning demanding in-person tech support.

[Furtled]

Okay, I just got off the phone with an incredibly helpful guy from EA's US support (not looking forward to that phone bill), anywho - some answers!

1) Can we stop Origin's data collection (excluding EA account login & registration) entirely using the privacy settings mentioned in the FAQ?

No – the settings let you set things like appear offline or a block list, but you can't opt out of the client data collection.

2) Can we opt out of auto patching?

Technically no but you can fiddle with the host list to prevent Origin connecting to the server for auto-updates similar to how you'd stop Adobe's auto-updater.

3) Will patches and DLC be available via the BSN as they currently are or will they only be available via Origin?

Not sure – he couldn't say either way as they've not been advised about that yet so sorry Chris, afraid that one still stands!

4) If we need to modify .exe files (or similar) to run the game will this cause a problem with Origin?

Origin shouldn't freak out if you have to fiddle with ME3 files for technical or modding purposes.

5) How does Origin work with the game, do we launch Origin then ME3, does it run through a window/browser of some sort and can we turn off the social overlay thing mentioned in the FAQs?

He reckoned it'll run similar to BF3, so you'll launch ME3, it'll do a check and launch Origin, then it'll launch the game through Origin. You can turn the social overlay thing to silent but it will bug you with pop ups telling you Gaming's more fun with friends! and the like at regular intervals.

6) Can you say with 100% certainty that the issue with forum bans affecting single player games has now been resolved?

Yes - he confirmed what Dmex had already said, they've definitely found the problem and fixed it.

7) There's been reports of EA support handing people's accounts over to thieves (allegedly all they need is an email address and DoB – see here for details NB: chat has not been hacked, that headline's a bit misleading), has this issue been resolved and further if an account is compromised what steps are in place for someone to get it back?

This is a known issue with no resolution being worked on, EDIT: however getting to the point where you can actually ask support to change the email isn't easy, he did advise a couple of things though:

• Use a throwaway email for your Origin account
• Fill in the secret question information, that way support are more likely to ask it if someone tries to steal the account.
• Fill in profile information (not necessarily with real facts, but make sure they're things you'll remember if asked) and set it to hidden; apparently the support bods can use that to verify your identity as long as the thief doesn't change them.
• Keep hold of your game code/key or order numbers, these can't be changed so if you have nothing else to verify you're the owner of the account that will do it and the account will be handed back to you.

Hope that helps.

Modifié par Furtled, 08 février 2012 - 11:16 .