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GAME UK has cancelled my ME3 Collectors edition pre-order


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#226
OrbitalWings

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Eire Icon wrote...
Quick question, why didn't you guys just pay for it at the time of order? I always do that as your guarenteed they'll dig out a copy rather then have to refund you


If you order online there's no method of paying upfront. You're charged just before the game is dispatched.

Not sure how GAME handle that stuff with in-store pre-orders though.

#227
Eire Icon

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Metal-Dragon-Kiryu wrote...

Eire Icon wrote...
Quick question, why didn't you guys just pay for it at the time of order? I always do that as your guarenteed they'll dig out a copy rather then have to refund you


If you order online there's no method of paying upfront. You're charged just before the game is dispatched.

Not sure how GAME handle that stuff with in-store pre-orders though.


ah right on gamestop you have to pay up front (well I was charged back in Oct anyway)

#228
Guest_Aotearas_*

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Does GAME's incompetence knows no limits at all?

It's DAII pre-order mayhem all over again. I feel for you guys, for all it's good that I can, having never experienced such problems myself.

Go up the chains, phone them and do net let them put you on a line, demand to speak someone immediately, be it supervisor, department lead, manager or CEO and get this stuff sorted out. No more velvet gloves, it's time for the gauntlets.

Show them!

#229
Currambo

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After hearing all the problems people are having, and experiencing problems with GAME previously (never received my Gears of War 3 Limited Edition pre-order and worst customer service the world has ever known), ive decided to cancel my CE preorder with them... Standard edition will do me fine as long as i receive it on time haha, often get it a day early with shopto.net as well!
.... if that bonus character ends up being Garrus though im gonna be piiiiissssed :P
So sorry to OP for the problems though, hope it all works out!!

#230
artgeek25

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This sucks hearing every bodies stories about the cancelled pre orders. i ordered min N7 CE edition in january on pc, thankfully it hasn't been cancelled yet. i'm just suprised that a company can do this and expect to get away with it no wonder game is going bankrupt what a joke. i feel for the op and others that have had theirs cancelled.

#231
NamiraWilhelm

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oh i dont want to hear this >.<

#232
Trapper_920

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~covers ears~

No! No! No! No! No!

I no want to hear this, that's awful! If their going to have limited numbers they need to be removing the buy options long before people try buying it.

#233
Furtled

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For peeps who've had their pre-order cancelled and had no joy with customer services, Game's CEO is (the aptly named in this case) Ian Shepherd and you can contact him via ian.shepherd@game.co.uk

For best results try to keep it short, to the point and include any reference numbers you have. Politely (can't stress that enough) state the problem, say what you want done, then sign off.

Good luck! :)

Modifié par Furtled, 09 février 2012 - 02:11 .


#234
Dave Exclamation Mark Yognaut

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So in other words you're saying that in Capitalist Britain preorder cancel you?

#235
Guest_jollyorigins_*

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Hmm I came back from shopping today when I walked past Gamestation and then I just realized; there's another game retailer right next to it, one that I've seen in a few towns I've been in now. It's called "Grainger Games" and they may still have some CE editions left to buy. Perhaps we can try there?

Edit: There is only 5 stores in the UK, all in the North-West (lucky me) but they do deliver all across UK as well from their website. Again it's worth a shot looking there for a copy.

Modifié par jollyorigins, 09 février 2012 - 03:17 .


#236
Tarahiro

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Yeah I have like 3 Graingers near me. Completely forgot about that shop because it's still rather new.

I thought the CE's were exclusive to Game/Gamestation in the UK though?

(I can't help but think it would have been better if shops had just had a cut off date for CE preorders - then they'd know exactly how many they would need and could order in the right amount and not cancel anyones orders.)

#237
Kilshrek

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Dave Exclamation Mark Yognaut wrote...

So in other words you're saying that in Capitalist Britain preorder cancel you?


Nicely done.

Aaanyway, apparently the GAME UK website is still taking preorders for N7 CE, and I just put one down, so I now have a website and store preorder, just in case.

#238
masseffectexpert94

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game doesn't seem to sell n7 collectors edition online for the 360

#239
ManOfSteel

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masseffectexpert94 wrote...

game doesn't seem to sell n7 collectors edition online for the 360


They haven't any more to sell, so they took it off the site.

#240
Yogal_Fish

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Same happened to me a few weeks ago.

Just an fyi game publishers, don't make CE's exclusive to a certain website/store's, even more so when its a company that is known to be terrible at this sort of thing.

#241
Guest_jollyorigins_*

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I'm going to go down to game or gamestation tomorrow and this weekend to see if i can physically place a copy of CE, but if not then i'm going to try with that gamestop.ie suggestion (if I use my debit card in pounds will it be automatically turned to euro's for purchase? stupid question I know but I don't shop online very much.)

#242
Fugiz

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The xbox version ran out about a month ago. Gameware.at still had copies for 120 euros but I think they ran out as well. best get the PC version.

#243
Mike Shepard

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did the OP ever get this sorted out?

#244
LOST SPARTANJLC

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Mike Shepard wrote...

did the OP ever get this sorted out?


I'm going to guess no , and that he has been Raging in private about it.Either way I hope OP finds a solution to this horrible problem.

Modifié par LOST SPARTANJLC, 10 février 2012 - 01:30 .


#245
Guest_jollyorigins_*

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Decided to go with the Gamestop.ie option, hopefully that won't be cancelled on me. I may not get it on release but as long as I get it I'm happy, and it turns out shipping it from Ireland was actually CHEAPER than buying it from Game (Ireland: £68.91, Game Uk: £69.99, what do you know, the failure of the euro was a boon to me after all)

I do hope OP got their issue sorted out to, it really is stupid that Game can't figure out it's own stock on the CE. I mean its basic supply and demand how hard is that?

#246
JG The Gamer

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I checked my preorder at EB Games the other day. Felt like a tool for doing so. But in a small way, I'm glad I checked. I'm still good.

#247
mikx82

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Does anybody know if Gamestop has the tendency to do this or has a history of doing this? i preordered kinda late but it was still available (ordered online for PS3; Xbox and PC already sold out at that time)

I find myself checking my order status everyday just to make sure but it's stressing me out. Can anyone comment on this?

Modifié par mikx82, 10 février 2012 - 05:19 .


#248
K2daE

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^Never had a problem with Gamestop canceling orders. Im sure its been said somewhere in this thread already but Game UK are allegedly having credit problems and distributors are not supplying stock in the same amounts that they used to.

#249
lolerk53

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Aren't all the copies that were canceled 360 versions?
I think they have a problem getting these.

#250
mikx82

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lolerk53 wrote...

Aren't all the copies that were canceled 360 versions?
I think they have a problem getting these.


i did notice that the 360 and PC versions went out of stock faster than the PS3 - i guess since Mass Effect was originally exclusive to them, more people played the series on them. But yeah, i just hope that Gamestop wont have any 'Over-booking' problems.. 

and yeah.. for Game UK victims, i feel for you guys.. hope that gets resolved and you guys get compensated for it. it would suck if that would mean you cant get the CE anymore..