559 réponses à ce sujet

[toxicnerve]

Just tried that code, did someone beat me to it??

[MortalEngines]

IPLASTIKMAN wrote...
No problem. Just thought maybe someone would have info on amazon U.S preorders. And hawk and i both were inaccurate with our post , ur right i had no idea it was UK only and hr had no clue i was from U.S

no harm done  

It's fine. As far as I'm aware, Amazon US preorders are fine, US tends to get a very large shipment of games anyway since they are the main consumer body . Don't worry about your preorder.

Hopefully mine will be okay too, I ordered in store and Game confirmed it's still there. Also it was PC edition which I don't think has sold out yet.

[JaHawk]

toxicnerve wrote...

Just tried that code, did someone beat me to it??

Someone must have redeemed it then not bothered to comment. Which is very rude... <_<

[toxicnerve]

Bah!

[Druss99]

JaHawk wrote...

Hey, guess what? They cancelled mine as well!

Why has my order the Mass Effect 3 special edition been cancelled? I placed my order whilst it was listed on the site as in stock and I expect a company, which is usually very reliable, to be able to provide me with a product I order. At the very least, a VALID explanation for the cancelleation would be appreciated.
Regards,
James
---------------------------------------------------------------------------------------
Thank you for your email.

I have looked into your order and unfortunately it appears that your bank has declined to authorise payment for your order. This can be for a number of reasons, which we are unable to view due to data protection. Your order has subsequently been cancelled. I recommend that you contact your bank before replacing your order.

I am sorry that I could not assist you further on this occasion.

Regards,

Sam G

The Team at GAME
---------------------------------------------------------------------------------------
I cannot "replace" my order. That's the nature of my complaint. If I could simply order another copy of the N7 edition of Mass Effect 3, I would. But it has been removed from your system.
Help?

Regards
James
---------------------------------------------------------------------------------------
Thank you for your email.

Unfortunately this has been removed from our site as we are out of stock of this product.

I apologise for any disappointment.

Regards,

Lucy K

The Team at GAME
---------------------------------------------------------------------------------------
How can you be out of stock when you cancelled my order after is was removed from your site? That would suggest that there is at least my copy sitting around unclaimed on your system.

Regards,
James
---------------------------------------------------------------------------------------
Thank you for your email.

Your bank rejected the order in the first instance so the product would have been allocated to another customer unfortunately.

If you have any further queries please don't hesitate to contact us.

Regards,

James B

The Team at GAME
---------------------------------------------------------------------------------------
I'm sorry, but how is that even possible? The product was removed from your website and then, after that, my order was cancelled. I don't understand how it can have been allocated to another customer after it has been removed from the website.
This really sounds like GAME trying to worm their way out of accepting responsibility for taking more orders than you can accomodate, because I know for a fact that several other Mass Effect fans have had their orders cancelled without warning.
Simply not good enough.
Regards,
James
---------------------------------------------------------------------------------------

Just waiting on a reply from that last one now. This is really not at all good enough considering they are the country's biggest gaming retailer and they get the majority of exclusives.

Forgive me if this has already been asked or if its an obvious question but why would your bank decline to authorise the payment weeks in advance? They don't charge you until the week the game is released so why are they going to the bank to authorise it now? I'm no expert on these things but that does not seem right.

[Fault Girl]

There would be no reason for my bank not to authorise at all, I thnk Game are just making up excuses. I have money in my account, never anything less than £150 at the end of the month.

My friend said I can may be able have his one but his is ordered on Gamestation, have they been cancelling any at all?

[toxicnerve]

Druss99 wrote...

Forgive me if this has already been asked or if its an obvious question but why would your bank decline to authorise the payment weeks in advance? They don't charge you until the week the game is released so why are they going to the bank to authorise it now? I'm no expert on these things but that does not seem right.

It doesn't seem right because it smacks of being an excuse.

[future_usmc]

I preordered from best buy (US) online and to make sure nothing happened my sister, and emploee from best buy has preordered in store. So if both mess up I'll be one unhappy camper, yes unhappy camper don't hate.

[Druss99]

^^Thats what I was implying, they really need to be questioned on that because its just not right. I don't have the money in my account and won't have it until the Friday before release yet mine hasn't been cancelled...yet.

@ Vault N7: I think someone said on the last page about Gamestation cancelling an order but it doesn't seem as common as GAME doing it.

[JaegerBane]

toxicnerve wrote...

JaegerBane wrote...

Has anyone had their preorder cancelled on a non-360 platform?

I highly doubt it because it's still available to pre-order on PS3 and PC.

I imagine XBox 360 is the most popular platform as it was first released on that...

That's where my thinking was going - if someone's had a pre-order cancelled on another platform then it would add weight to GAME's assertion that its banks not authorising transactions that are responsible for cancellations.

If all cancellations are purely on 360 then I can't really take GAME's explanation seriously.

But then again, I used to work for them - this type of thing sounds just like 'em

[JaHawk]

Yeah, if they come up with the "bank" excuse again, I'll remind them of their own pre-order policy.

[LOST SPARTANJLC]

Judging from what's being said on here.Game seems to be cancelling (what they view as suspect pre-orders) and allowing those copies to go to store customers.

Smart and yet so stupid.

Modifié par LOST SPARTANJLC, 12 février 2012 - 09:56 .

[JaHawk]

If there is a spare CE on release day in my store, I'll buy it. But only because the GAME group is the only one to stock the CE... Annoyingly

[Giga Drill BREAKER]

i preordered a CE with game in store, must check on it tomorrow

[JaHawk]

I think in store, you're totally safe because of the deposit you put down. Wish I'd done it in store straight away...

[MortalEngines]

JaHawk wrote...

I think in store, you're totally safe because of the deposit you put down. Wish I'd done it in store straight away...

Don't be hard on yourself, I only pre-ordered in store after someone told me that they asked a Game store employee and they said the £5 deposit was an almost guaarntee of getting the game. If you want to blame anyone, blame Game, they should have known when to stop taking pre-orders months ago. 

Another reason instore is safe is because of the reward card link I think.

[scottish_sin]

Mines hasn't been cancelled but this thread certainly has me nervous. It's just terrible that people have had pre-orders cancelled at all, especially ones that were ordered when they first became available.

I really hope everyone gets their copy in the end because this is just a pure disgrace on GAME's part.

[Commander Dariush Shepard]

Everyone who ordered in store and paid deposit is fine. Just to clear that up.

[Pinkeye60]

I must say I'm feeling a little nervous here
I logged into my game account and my me3 n7 preorder is still showing as unshipped.
However above it (ie more recent) is another order with no date or quantity and status cancelled. It's completely unrelated to the me3 order but bizarre as I've not ordered anything from game since i preordered me3. I've fired off an email to them querying this cancelled unknown order.

[Fault Girl]

Rang them, they just dont know why. It wasnt even on there saying I ordered. Even though I had an email saying that it was. Then they said the shipping address had been cancelled.

They have no bloody clue.

[xIxDarkWolfxIx]

If GAME don't get their act together they will be in administration by the end of the year. They are screwing up with ME3 pre-orders, they did the same for many BF3 pre-orders. To be honest I am going to stop using GAME and possibly the GAME Group entirely and just use different websites. If Gamestop,ie come through I will continue using them.

[Fault Girl]

They gave me 3 excuses as to why it was cancelled, I rebuffed all of them then they said I never ordered it.

They've lost a customer. I didnt have the heart to shout at the poor woman, ending up crying in frustration.

[tiger-tron]

scottish_sin wrote...

Mines hasn't been cancelled but this thread certainly has me nervous. It's just terrible that people have had pre-orders cancelled at all, especially ones that were ordered when they first became available.

I really hope everyone gets their copy in the end because this is just a pure disgrace on GAME's part.

GAME haven't cancelled my order yet but I too am nervous. Its not the first time GAME have cancelled pre-orders. I had them cancel Gears 3 three times on me...

[Giga Drill BREAKER]

just checked on my in store CE preorder and its fine, I decided to order in store because of happened with my CE of dragon age 2 from amazon last year (they ****ed it up) thank god I did.

[All-a-Mort]

EA really should've given the pre-order bonus content to a more reliable retailer that doesn't have track history of poor organisation, fluffed orders and bad customer service and is on the brink of entering administration. I haven't bothered checking my order, but since I need to change by bank card number (when it arrives) anyway, I very much doubt I'll have much luck. Sad to say it for their staff, but the sooner Game fails and either closes or is bought by management that have a clue what they're doing the better. They are again turning what should be a big release event in the gaming calendar into a farce.