559 réponses à ce sujet

[Druss99]

toxicnerve wrote...

Out of interest, has anyone tipped off any of the gaming websites about this? Perhaps they wouldn't be interested but worth a shot.

CVG love a good GAME bashing scare story. You could try them.

[toxicnerve]

This is what the HQ rep had to say:

=========================================================
Thank you for your email.

I have had the matter looked into the reason your order was cancelled.

I have been advised the reason your order was cancelled was due to a system error.

I apologise for any inconvenience caused and can assure you this will not happen again.



If you require any further assistance please contact me in order for me to assist you.

Kind Regards
==========================================================

So that's it, not even an offer to reinstate my order or do anything about it, just "we screwed up, sorry".

So unimpressed, my response below:

==========================================================
None of this adds up. First you told me it was because I had not
provided my shipping address (which I clearly had) and now it's because
of a "system error".



You have still not addressed the issue of my Reward Points not being
refunded despite the order being cancelled and finally you have
apologised but made no attempt to actually correct the issue.



May I kindly suggestion that someone at Game be a little more proactive and actually try to resolve the problems.



Regards,
============================================================


Game.co.uk == a bunch of jokers. Is it any wonder that they're on the verge of going under?

Modifié par toxicnerve, 16 février 2012 - 10:02 .

[Bio Max]

Disgusting. Toxic - have you phoned their HQ? Demand to speak to a manager about it?

[toxicnerve]

An update:

=================================================
Thank you for your email.

After investigating this further it was brought to my attention that this was a system error.

I apologise you were informed incorrectly and can assure you this will not happen again.

I can confirm that your reward points have now been refunded onto your reward card.

If you wish to place another order please call my direct line on 01256 784 339 in order for me to assist you.

I apologise for any inconvenience caused.

Kind Regards
==========================================================

Bio Max, I honestly cannot be bothered. I have the CE on order with Gamestop and I think voting with my wallet is a better option that creating a fuss with Game and trying to get them to correct their mistake.

[JaegerBane]

toxicnerve wrote...
Game.co.uk == a bunch of jokers. Is it any wonder that they're on the verge of going under?

Honestly, that has to be the worst example of customer service I have ever seen in my life.

Its just good to hear that you have a contingency plan.

Modifié par JaegerBane, 16 février 2012 - 05:08 .

[toxicnerve]

Yup.

Basically, screw Game. I'm using someone else for my pre-orders in future.

Regarding my contingency, I just have to hope that Gamestop can fulfil the orders.

[GroverA 125]

scottish_sin wrote...

Hey. I saw this topic and since I also have my CE preorderd with GAME it got me worried so I decided to send them an email to ask them if my order was safe and that it would be with me on release day. This is the response I received:

Hi,

Thank you for your email.I wish to confirm that we have removed this item from our website as we have fulfilled our allocation. Please be assured that this has not effected the status of your preorder. We would only cancel orders if they fail security checks, are overseas orders over 1kg or fail bank authorisation.I hope that this is of some reassurance but, if you have any further queries please don't hesitate to contact us.

Regards,Charlotte H

The Team at GAME


I really feel for you OP and I hope you get it sorted out and receive your CE.

Charlotte H... I know that name from somewhere...

I remember, that's the same person I had to deal with to find out if N7 CE would be restocked. Indirect little bugger, took seven attempts to get her to actually give me a straight answer and I gave up. Is this the same person giving everyone their "we've F**ked up" messages? I wouldn't be suprised...

[LegionMan]

 Vendor cancels pre-order?
PRE-ORDER CANCELLED

midoingitritebsn?

[JaegerBane]

GroverA 125 wrote...

scottish_sin wrote...

Hey. I saw this topic and since I also have my CE preorderd with GAME it got me worried so I decided to send them an email to ask them if my order was safe and that it would be with me on release day. This is the response I received:

Hi,

Thank you for your email.I wish to confirm that we have removed this item from our website as we have fulfilled our allocation. Please be assured that this has not effected the status of your preorder. We would only cancel orders if they fail security checks, are overseas orders over 1kg or fail bank authorisation.I hope that this is of some reassurance but, if you have any further queries please don't hesitate to contact us.

Regards,Charlotte H

The Team at GAME


I really feel for you OP and I hope you get it sorted out and receive your CE.

Charlotte H... I know that name from somewhere...

I remember, that's the same person I had to deal with to find out if N7 CE would be restocked. Indirect little bugger, took seven attempts to get her to actually give me a straight answer and I gave up. Is this the same person giving everyone their "we've F**ked up" messages? I wouldn't be suprised...

To be honest, I wouldn't read too much into the specific names of the people answering the emails. The only thing they're guilty of is not reading the emails properly. Its not their fault that all of this has happened.

Realistically, the real fault lies way higher up the chain.

[MadCatChiken]

Turns out my copy was also cancelled and I don't know why.. I didn't even get an email or anything just saids it was cancelled on the website and I made that pre-order way back in June just after they announced it..

Modifié par MadCatChiken, 17 février 2012 - 04:09 .

[Cathey]

Just checked my order status again and it's still there. I ordered mine (CE - Xbox) on June 7th according to my order.

I know for a fact GAME shouldn't have any issues with my account as my address and card details haven't changed since they sent my preorders for Fifa 12, Skyrim, War in the North and Kingdoms of Amalur just fine. Money for the CE is in the bank ready.

Hopefully it stays that way.

Edit: Have you guys tried ringing them up and shouting about it? I remember some people having to do that when DA2 was released.

Modifié par Cathey, 18 février 2012 - 01:12 .

[zico291]

Is this just happening to the online store, or is it instore as well.

[S Atomeha]

GroverA 125 wrote...

scottish_sin wrote...

Hey. I saw this topic and since I also have my CE preorderd with GAME it got me worried so I decided to send them an email to ask them if my order was safe and that it would be with me on release day. This is the response I received:

Hi,

Thank you for your email.I wish to confirm that we have removed this item from our website as we have fulfilled our allocation. Please be assured that this has not effected the status of your preorder. We would only cancel orders if they fail security checks, are overseas orders over 1kg or fail bank authorisation.I hope that this is of some reassurance but, if you have any further queries please don't hesitate to contact us.

Regards,Charlotte H

The Team at GAME


I really feel for you OP and I hope you get it sorted out and receive your CE.

Charlotte H... I know that name from somewhere...

I remember, that's the same person I had to deal with to find out if N7 CE would be restocked. Indirect little bugger, took seven attempts to get her to actually give me a straight answer and I gave up. Is this the same person giving everyone their "we've F**ked up" messages? I wouldn't be suprised...

she answered my question if im getting all the special online promos with my collectors edition order.... because i'm pretty sure i ordered as soon as i heard collector's edition.. not sure if the promos were up by then so i had to double check

[Renegade]

More stock issues with Game...www.mcvuk.com/news/read/no-tekken-3ds-stock-at-game/091434

[toxicnerve]

Cathey wrote...

Edit: Have you guys tried ringing them up and shouting about it? I remember some people having to do that when DA2 was released.

Why bother? Easier ti simply take one's business elsewhere and leave Game to their issues, hopefully they will soon disappear for good.

[JaegerBane]

Harmless Pain wrote...

More stock issues with Game...www.mcvuk.com/news/read/no-tekken-3ds-stock-at-game/091434

This kind of thing never ceases to amaze me. How does GAME expect to sell more copies than any other retailer if it doesn't even buy in the stock to sell in the first place? Bah.


At least my (PC) preorder is still up.

[insomniac13]

Harmless Pain wrote...

More stock issues with Game...www.mcvuk.com/news/read/no-tekken-3ds-stock-at-game/091434

Thank god i cancelled and went with a local store!

EA is a ****ing idiot for handing the exclusive over to that crummy company

Modifié par insomniac13, 19 février 2012 - 11:14 .

[Klijpope]

insomniac13 wrote...

Harmless Pain wrote...

More stock issues with Game...www.mcvuk.com/news/read/no-tekken-3ds-stock-at-game/091434

Thank god i cancelled and went with a local store!

EA is a ****ing idiot for handing the exclusive over to that crummy company

They have no choice, it is the only specialst game retailer in the UK with national coverage.

[JJesso]

Just saw this thread and went to check my order and it seems game have also cancelled my order PC by the way.

Would origin be region locked ?

Modifié par JJesso, 20 février 2012 - 01:32 .

[LOST SPARTANJLC]

JJesso wrote...

Just saw this thread and went to check my order and it seems game have also cancelled my order PC by the way.

Would origin be region locked ?

Origin is region free , I would give Game a call if I were you.

[insomniac13]

Klijpope wrote...

insomniac13 wrote...

Harmless Pain wrote...

More stock issues with Game...www.mcvuk.com/news/read/no-tekken-3ds-stock-at-game/091434

Thank god i cancelled and went with a local store!

EA is a ****ing idiot for handing the exclusive over to that crummy company

They have no choice, it is the only specialst game retailer in the UK with national coverage.

Amazon and HMV are both selling tons of games, what's your point?

[Renegade]

JJesso wrote...

Just saw this thread and went to check my order and it seems game have also cancelled my order PC by the way.

Would origin be region locked ?

That sucks. When did you order and did they send you an e-mail or just cancel without any notification?

[Ajwol Semreth]

zico291 wrote...

Is this just happening to the online store, or is it instore as well.

I was worried about this, so I went into my local store where I have it pre-ordered to check the status of my order. It seemed fine and was showing up okay on the system. 

[JaegerBane]

insomniac13 wrote...

Klijpope wrote...

insomniac13 wrote...

Harmless Pain wrote...

More stock issues with Game...www.mcvuk.com/news/read/no-tekken-3ds-stock-at-game/091434

Thank god i cancelled and went with a local store!

EA is a ****ing idiot for handing the exclusive over to that crummy company

They have no choice, it is the only specialst game retailer in the UK with national coverage.

Amazon and HMV are both selling tons of games, what's your point?

I would imagine his point is that, being a specialist retailer, they're the only ones willing to pay for exclusivity. HMV and Amazon aren't specialist and hence don't have the same pressure.

[JJesso]

Harmless Pain wrote...

JJesso wrote...

Just saw this thread and went to check my order and it seems game have also cancelled my order PC by the way.

Would origin be region locked ?

That sucks. When did you order and did they send you an e-mail or just cancel without any notification?

Basically got no real explanation just there was some mishap and there very sorry for the inconvenience.
It was PC edition ordered in October online.