559 réponses à ce sujet

[Klijpope]

JaegerBane wrote...

insomniac13 wrote...

Klijpope wrote...

insomniac13 wrote...

Harmless Pain wrote...

More stock issues with Game...www.mcvuk.com/news/read/no-tekken-3ds-stock-at-game/091434

Thank god i cancelled and went with a local store!

EA is a ****ing idiot for handing the exclusive over to that crummy company

They have no choice, it is the only specialst game retailer in the UK with national coverage.

Amazon and HMV are both selling tons of games, what's your point?

I would imagine his point is that, being a specialist retailer, they're the only ones willing to pay for exclusivity. HMV and Amazon aren't specialist and hence don't have the same pressure.

Also, GAME/Gamstation have double the number of stores as HMV, and Amazon is online only.

While I bet Tesco and Asda actually sell more games than either, I would not want them handling preorders.

[firesnakeeyez]

i went on game just now to find out if my pre-order on game was still there, but is still showing as un-shipped. but when clicking on the game it just gives me an sos page, when trying to search for the n7 edition all that came up was the ps3 version and only the standard game for xbox. but google led me to here when trying to find out if they had stopped selling it. so i hope mine dont get cancelled too.

oh btw i pre-ordered mine back in november.

[Renegade]

firesnakeeyez wrote...

i went on game just now to find out if my pre-order on game was still there, but is still showing as un-shipped. but when clicking on the game it just gives me an sos page, when trying to search for the n7 edition all that came up was the ps3 version and only the standard game for xbox. but google led me to here when trying to find out if they had stopped selling it. so i hope mine dont get cancelled too.

oh btw i pre-ordered mine back in november.

When you click on the game in your order summary, it goes to that error page because as all of the Xbox CE's have sold out, they've taken the listing off the website. So don't worry, if it's saying unshipped then your order is fine.

[Reinholder]

The PLC wrote...

Damn.. that's ****ing bullcrap. Game is the only retailer who's selling the CE in UK, right?

Correction. Game is the only Retailer in the UK that's selling ME3CE for xbox360 and PS3 users. If you happen to havea  PC, you're S.O.L.

[PlatonicWaffles]

zico291 wrote...

Is this just happening to the online store, or is it instore as well.

Just online, I put a £5 deposit instore, and when I went today, they said my pre-order still stood.

[Deltateam Elcor]

 I am glad that Game may well go into adminstration, the company has being getting exclusive deals for far too long and never enough stock to deal with it.

Good riddance. 

(Yes i realise they are the only specialist company,but that should mean that they stock up more than average, its just pathetic)

Modifié par Deltateam Elcor, 21 février 2012 - 09:31 .

[KreagonPL]

Your not alone my friends.
In Poland all CE ordered in DECEMBER - February are canceled because there is not enough copies :|

[ThaddeusPL]

Give EA our answer on Facebook, Twitter and other social portals :|

[lolerk53]

KreagonPL wrote...

Your not alone my friends.
In Poland all CE ordered in DECEMBER - February are canceled because there is not enough copies :|

Tough luck, my uncle pre-ordered in JUNE and his pre-order got canceled :|
Luckily he got connection to Game employs and he managed to sort it out through his friend.

[Shadowbanner]

lolerk53 wrote...

KreagonPL wrote...

Your not alone my friends.
In Poland all CE ordered in DECEMBER - February are canceled because there is not enough copies :|

Tough luck, my uncle pre-ordered in JUNE and his pre-order got canceled :|
Luckily he got connection to Game employs and he managed to sort it out through his friend.

Well lucky him, the rest of us are still waiting to sort it out.

[Chuck Fandango]

Just some more info on how f***ed up Game's parent company is, it seems they are dropping Gameplay.co.uk & merging it with Gamestation.co.uk. 

Here's an e-mail I got today:

Dear Gameplay Customer,

We have some very important news for you - as of March 1st the Gameplay website is merging with our sister site, Gamestation.co.uk. 

The gaming experts at Gamestation.co.uk offer the same great value and service as Gameplay, and they'd love you to shop with them. As a valued Gameplay customer we'd like to offer you a £5 voucher code to spend at Gamestation.co.uk

Complete with bribery! 

Modifié par Chuck Fandango, 22 février 2012 - 09:34 .

[MegaBadExample]

Is the problem only with people who've ordered online?

I ordered mine in-store, and I hope it's there for me come March 9th...

[Xyalon]

GAME do not have the largest distribution in the UK, they just have the most stores, which they made certain of when they bought Gamestation. This may give them the largest physical distribution but that's it. However, given that a large part of game distribution is via Pre-order and Internet Sales, GAME are starting to struggle because they are losing their regular clientel. Companies like play, Amazon and Gamestop are heavily eating their chunk of the online sales market and GAME cannot compete due to their physical store overheads.

As such, GAME are spending a lot of money with companies to make sure they get either the only, or the best version of Collectors Editions, such as N7, or the Epic Edition of Gears3. The problem is, game bought pitiful numbers of the Collectors Edition, and not many of those were made available for the Online Sales. Store Ordered Preorders take priority when it comes to allocation and they ran out of copies a long time ago.

As for EA providing the exclusivity; apart from GAME most likely outbidding, GAME has physical stores and that does count for a lot when companies look at potential retailers, though this is becoming less and less the case. GAME has either misjudged the numbers that would purchase the N7 edition, or just didn't care as long as they were the only ones selling it. Either way, there's nothing to be done about it, especially this close to the release date, apart from complain.

I try not to use game any more due to appalling customer treatment and service, as demonstrated in this latest fiasco, and also they ruined Gamestation. However, when they have the monopoly on Collectors Editions, I have to resort to using them, sadly.

I didn't read every post, but if as it was preordered online, the OP will definitely get their money back as there was no delivery of goods and to not refund the entire cost would be against the Trading Standards Laws in the UK, especially the Sale of Goods Act.

I hear that Gamestop in Ireland still have some copies left....

[Fault Girl]

The last week or so, there are more stories about game.co.uk cancelling orders or not stocking new games...There was the PS vita issue and now.....

Heres yet another fail @ Game with stocking The Last Story

Modifié par Vault N7, 23 février 2012 - 04:52 .

[JaegerBane]

Xyalon wrote...
As such, GAME are spending a lot of money with companies to make sure they get either the only, or the best version of Collectors Editions, such as N7, or the Epic Edition of Gears3. The problem is, game bought pitiful numbers of the Collectors Edition, and not many of those were made available for the Online Sales. Store Ordered Preorders take priority when it comes to allocation and they ran out of copies a long time ago.

I'd be surprised if that were the case. Things may have changed since I left, but when I worked for them, it was pre-ordered copies that were paid for took priority. This goes for both stores and the website - when you pre-order you're authorising a transaction, which is effectively payment, and legally is effectively the same as a deposit.

Still, I'm keeping my fingers crossed. Had a friendly word with my bank the other day to make sure that they don't block the transaction when it comes to taking money of my credit card. Looks like they've run out of PC CEs too.

[S Atomeha]

Reinholder wrote...

The PLC wrote...

Damn.. that's ****ing bullcrap. Game is the only retailer who's selling the CE in UK, right?

Correction. Game is the only Retailer in the UK that's selling ME3CE for xbox360 and PS3 users. If you happen to havea  PC, you're S.O.L.

i got a ce from game, im a pc.

[JaegerBane]

Reinholder wrote...

The PLC wrote...

Damn.. that's ****ing bullcrap. Game is the only retailer who's selling the CE in UK, right?

Correction. Game is the only Retailer in the UK that's selling ME3CE for xbox360 and PS3 users. If you happen to havea  PC, you're S.O.L.

Seriously Reinholder, check your facts. Where on earth did you get the idea the PC CE isn't available in the UK?

[Renegade]

Vault N7 wrote...

The last week or so, there are more stories about game.co.uk cancelling orders or not stocking new games...There was the PS vita issue and now.....

Heres yet another fail @ Game with stocking The Last Story

"Earlier this week GAME cancelled pre-orders of the Special Edition of the JRPG, but it has now gone one step further and cancelled pre-orders of the standard edition - only a day before launch."

I think it's disgusting how they flat out cancelled all orders just one day before launch. These sort of stories keep coming out every week with each new title it seems. Game are a mess.

[JaegerBane]

Harmless Pain wrote...

Vault N7 wrote...

The last week or so, there are more stories about game.co.uk cancelling orders or not stocking new games...There was the PS vita issue and now.....

Heres yet another fail @ Game with stocking The Last Story

"Earlier this week GAME cancelled pre-orders of the Special Edition of the JRPG, but it has now gone one step further and cancelled pre-orders of the standard edition - only a day before launch."

I think it's disgusting how they flat out cancelled all orders just one day before launch. These sort of stories keep coming out every week with each new title it seems. Game are a mess.

Hence the threat of going into administration.

I don't really have any sympathy for them as a company - they were just too damn slow to react to the challenges from Amazon and Play.

Just so long as they stay in business until I get that CE delivered through my door.

[Xyalon]

JaegerBane wrote...

I'd be surprised if that were the case. Things may have changed since I left, but when I worked for them, it was pre-ordered copies that were paid for took priority. This goes for both stores and the website - when you pre-order you're authorising a transaction, which is effectively payment, and legally is effectively the same as a deposit.

Still, I'm keeping my fingers crossed. Had a friendly word with my bank the other day to make sure that they don't block the transaction when it comes to taking money of my credit card. Looks like they've run out of PC CEs too.

Authorizing the transaction is technically payment but they don't take the payment at that time, at least my account shows that they don't, only that the trasaction has been authorised to go ahead when the time comes. In stores, however, you can pay for the whole thing if you want, or just put down the minimum deposit. You don't have that option online, and if you don't have a nearby GAME outlet then you're kind of screwed. 

So, you're right, it still is the pre-orders bought and paid for, but that doesn't always include online transactions. Smallprint etc.

[JaegerBane]

Xyalon wrote...

JaegerBane wrote...

I'd be surprised if that were the case. Things may have changed since I left, but when I worked for them, it was pre-ordered copies that were paid for took priority. This goes for both stores and the website - when you pre-order you're authorising a transaction, which is effectively payment, and legally is effectively the same as a deposit.

Still, I'm keeping my fingers crossed. Had a friendly word with my bank the other day to make sure that they don't block the transaction when it comes to taking money of my credit card. Looks like they've run out of PC CEs too.

Authorizing the transaction is technically payment but they don't take the payment at that time, at least my account shows that they don't, only that the trasaction has been authorised to go ahead when the time comes. In stores, however, you can pay for the whole thing if you want, or just put down the minimum deposit. You don't have that option online, and if you don't have a nearby GAME outlet then you're kind of screwed. 

So, you're right, it still is the pre-orders bought and paid for, but that doesn't always include online transactions. Smallprint etc.

Trust me, unless things have changed since I left, it doesn't make any difference. One of the reasons the Pre-orders have been getting cancelled is that the people in question haven't had the money in the account when it was polled, which can be up to several weeks in advance in cases like this.

Regardless of what they say, that £5 deposit grants no more protection than a pre-order. Just look what happened to the JRPG they were taking deposits on.

[Fault Girl]

I had plenty of money in my account but they still cancelled.<_<

They tried that on me, but hell no! I always leave money in my account for emergencies and what not.

I would have happily of paid in full online, if there site let me. Not my fault they dont give the option. I am not near a Game at all.

The fact is they have given me a different excuse in each email, on the sixth one and counting...

[JaegerBane]

Vault N7 wrote...

I had plenty of money in my account but they still cancelled.<_<

They tried that on me, but hell no! I always leave money in my account for emergencies and what not.

I would have happily of paid in full online, if there site let me. Not my fault they dont give the option. I am not near a Game at all.

The fact is they have given me a different excuse in each email, on the sixth one and counting...

Oh, I'm sure they've used the excuse more times than it actually happened. The thing is, their email system is virtually useless - the people working on it typically don't know what they're talking about... and that's coming from the words of the helpdesk guy *I* phoned when enquiring into pre-order bonuses. Its anyone's guess whether the reason they gave you was even related to you - for all we know, you got someone's else's explantion.

[Soundsystem]

JaegerBane wrote...

Xyalon wrote...

JaegerBane wrote...

I'd be surprised if that were the case. Things may have changed since I left, but when I worked for them, it was pre-ordered copies that were paid for took priority. This goes for both stores and the website - when you pre-order you're authorising a transaction, which is effectively payment, and legally is effectively the same as a deposit.

Still, I'm keeping my fingers crossed. Had a friendly word with my bank the other day to make sure that they don't block the transaction when it comes to taking money of my credit card. Looks like they've run out of PC CEs too.

Authorizing the transaction is technically payment but they don't take the payment at that time, at least my account shows that they don't, only that the trasaction has been authorised to go ahead when the time comes. In stores, however, you can pay for the whole thing if you want, or just put down the minimum deposit. You don't have that option online, and if you don't have a nearby GAME outlet then you're kind of screwed. 

So, you're right, it still is the pre-orders bought and paid for, but that doesn't always include online transactions. Smallprint etc.

Trust me, unless things have changed since I left, it doesn't make any difference. One of the reasons the Pre-orders have been getting cancelled is that the people in question haven't had the money in the account when it was polled, which can be up to several weeks in advance in cases like this.

Regardless of what they say, that £5 deposit grants no more protection than a pre-order. Just look what happened to the JRPG they were taking deposits on.

So if I'm reading this correctly (it's early here and I just wrote an assignment for class that used most of my brian power) then.. the problem with pre-orders being cancelled should only be limited to those who did it online, where the money has not actually been paid?

I ordered in store and paid $45 so I should be fine for my CE right?

[Stokie Stallion]

i phoned up a few weeks ago asking why has the N7 editon of mass effect 3 taken from the site, a lady told me its because they reached their maximum number of preorders! she said i would still get mine, after reading OP i checked mine but it seems be ok. I don't know op maybe the place you ordered from are been ****gots or Over sold? the preorders and you pulled the short straw. Even though i bet you were on of the first to order! i ordered in october