559 réponses à ce sujet

[JaegerBane]

Soundsystem wrote...
So if I'm reading this correctly (it's early here and I just wrote an assignment for class that used most of my brian power) then.. the problem with pre-orders being cancelled should only be limited to those who did it online, where the money has not actually been paid?

I ordered in store and paid $45 so I should be fine for my CE right?

I think you used all your reserves, too

I can't speak for whats happening over the pond, but the point I was making was that in GAME (i.e. in the UK), the deposit paid in store offers no more protection than an online pre-order.

[Soundsystem]

JaegerBane wrote...

Soundsystem wrote...
So if I'm reading this correctly (it's early here and I just wrote an assignment for class that used most of my brian power) then.. the problem with pre-orders being cancelled should only be limited to those who did it online, where the money has not actually been paid?

I ordered in store and paid $45 so I should be fine for my CE right?

I think you used all your reserves, too

I can't speak for whats happening over the pond, but the point I was making was that in GAME (i.e. in the UK), the deposit paid in store offers no more protection than an online pre-order.

Clearly. Brian powers. ... I wonder what those would do... >.<

Hrrmm. I hope it's different in Canada at EB Games. Now I'm paranoid so I may run over on my lunch break and double check with them.

(Wow. If you folks could see how many typos I made before posting. Madness.)

[JaHawk]

Just read about GAME cancelling The Last Story A DAY BEFORE RELEASE! Absolutely disgusting, and further proves that the company is useless at what it does. All it needs to do is charge a few quid less for items both in-store and online, sort out their stock issues and they'd be dandy

[LOST SPARTANJLC]

Hopefully this gets people looking else where when they buy games.

[Kilshrek]

Well, if GAME cancels ME 3 then it's a sure sign that the nails in their coffin are all in place. Can't snub such a large release and not pay a hefty price for it.

[JaHawk]

Kilshrek, it's entirely possible that the reason GAME is cancelling lesser known releases now is so that they could afford stock of Mass Effect 3 & the Vita hardware, both of which are vital to their surviving the next month.

[JaegerBane]

LOST SPARTANJLC wrote...

Hopefully this gets people looking else where when they buy games.

Believe me, I think you'll find most of us would have shopped elsewhere if we could have gotten the CE elsewhere.

Which, arguably, makes it a good business decision for GAME.

[MortalEngines]

JaegerBane wrote...

Soundsystem wrote...
So if I'm reading this correctly (it's early here and I just wrote an assignment for class that used most of my brian power) then.. the problem with pre-orders being cancelled should only be limited to those who did it online, where the money has not actually been paid?

I ordered in store and paid $45 so I should be fine for my CE right?

I think you used all your reserves, too

I can't speak for whats happening over the pond, but the point I was making was that in GAME (i.e. in the UK), the deposit paid in store offers no more protection than an online pre-order.

It does make a difference. The stock is first allocated to the store pre-orders before it is given to the online orders - this is what a friend of mine who works at Game told me. It's just like how many GAME games are out of stock online but are in abundance in their stores. 

[DnVill]

Bad luck... maybe one of their staff wanted a CE edition lol.

[Legendaryred]

Somebody working at GameUK must be pulling some strings and getting the CE for a friend. Wouldn't be surprised.

[JaegerBane]

MortalEngines wrote...

JaegerBane wrote...

Soundsystem wrote...
So if I'm reading this correctly (it's early here and I just wrote an assignment for class that used most of my brian power) then.. the problem with pre-orders being cancelled should only be limited to those who did it online, where the money has not actually been paid?

I ordered in store and paid $45 so I should be fine for my CE right?

I think you used all your reserves, too

I can't speak for whats happening over the pond, but the point I was making was that in GAME (i.e. in the UK), the deposit paid in store offers no more protection than an online pre-order.

It does make a difference. The stock is first allocated to the store pre-orders before it is given to the online orders - this is what a friend of mine who works at Game told me. It's just like how many GAME games are out of stock online but are in abundance in their stores. 

I'll defer to someone who's currently working there, they have more up to date info to mine... but it does represent a complete 180 degree change in tactics, and from a company like GAME, which refuses to change, its a little surprising.

When I was working there we'd regularly get understocked for in-store pre-orders.

Modifié par JaegerBane, 24 février 2012 - 07:20 .

[HiroVoid]

Target delayed my order.....here's hoping it doesn't get cancelled. At least if they cancelled since they can't get any more copies, I could go ahead and pre-order at Gamestop.

[Xyalon]

JaegerBane wrote...

LOST SPARTANJLC wrote...

Hopefully this gets people looking else where when they buy games.

Believe me, I think you'll find most of us would have shopped elsewhere if we could have gotten the CE elsewhere.

Which, arguably, makes it a good business decision for GAME.

Arguably it would be...if they bought enough copies to handle it. Their strategy doesn't seem to be one of customer privelege for their clientel, but rather a sort of war of resource denial against the other markets. As a result of this, and of the many other cases that GAME has screwed over pre-order people, they're actually going to lose customers out of this fiasco.

Also, some of the people who have been on the unfortunate recieving end of this will spread the information and, when it eventually gets back to the distributors/developers that a retail chain is prohibitive to their fans, they may end up losing the rights to exclusivity, especially when opposing firms can offer more sales and unit purchases and use this as an example why not to grant such restrictions. Though, sadly I feel that people at BioWare are more likely to care about this than EA....

It was potential good business sense but I think GAME just shot themselves in the foot. Actually, I can't think of a better analogy than that they have cut off their nose to spite their face. On the upside, if they do go into administration, this will no longer be an issue as other companies won't have to worry about GAME pulling the "Look how many stores we have, give us the Special/Collector's Edition" card.

[JaegerBane]

Xyalon wrote...
Arguably it would be...if they bought enough copies to handle it. Their strategy doesn't seem to be one of customer privelege for their clientel, but rather a sort of war of resource denial against the other markets.

Perfectly put. That's exactly the way they work.

Also, some of the people who have been on the unfortunate recieving end of this will spread the information and, when it eventually gets back to the distributors/developers that a retail chain is prohibitive to their fans, they may end up losing the rights to exclusivity, especially when opposing firms can offer more sales and unit purchases and use this as an example why not to grant such restrictions. Though, sadly I feel that people at BioWare are more likely to care about this than EA....

It was potential good business sense but I think GAME just shot themselves in the foot. Actually, I can't think of a better analogy than that they have cut off their nose to spite their face. On the upside, if they do go into administration, this will no longer be an issue as other companies won't have to worry about GAME pulling the "Look how many stores we have, give us the Special/Collector's Edition" card.

One can only hope. I really like the idea of Collector's Editions of games - or with Blu Rays, for that matter. Typically, if I'm going to spend my hard earned cash on a piece of pure entertainment, odds are that I'm *really* interested in it and getting access to special features, extra kit, artbooks and other gubbins is something I'll happily pay a premium for.

But this whole idea of exclusively distributing Collector's Editions through a single store is awful, as it makes the assumption upfront that the the shop in question is capable of handling the distribution. For a place like Amazon, or even HMV, I'd say that would be a fair assumption, but GAME have a terrible track record in this area.

The only way things will change is of EA start to notice they could have sold far more premium-priced collector's editions - which cost them very little extra to produce - had they chosen to either sell to everyone or picked a competent exclusive distributor.

I can only assume that whatever GAME offered them, it was judged to be enough to offset the loss.

[ManOfSteel]

 GAME, when questioned about whether or not they'll be stocking the CE:

"Morning all - we will most definitely be stocking the ME 3 N7 Edition. We have a very close working relationship with EA and wouldn't dream of missing out on one of the biggest launches this year."

Modifié par DoomHK, 24 février 2012 - 05:08 .

[Kilshrek]

DoomHK wrote...

 GAME, when questioned about whether or not they'll be stocking the CE:

"Morning all - we will most definitely be stocking the ME 3 N7 Edition. We have a very close working relationship with EA and wouldn't dream of missing out on one of the biggest launches this year."

Like I was saying, if they can't sell ME 3 they're as good as sunk.

Although I always forget to mention, they stocked SC 5(?) for both consoles with no apparent issues, so for now I wouldn't bet against most orders being fulfilled. It's just the poor sods who're getting their pre-orders cancelled right now who are left high and dry.

[Xyalon]

DoomHK wrote...

 GAME, when questioned about whether or not they'll be stocking the CE:

"Morning all - we will most definitely be stocking the ME 3 N7 Edition. We have a very close working relationship with EA and wouldn't dream of missing out on one of the biggest launches this year."

Yes, but then again if I bought, say, 3 copies and was going to sell the other two then I could also confirm that I would be stocking the N7 Edition. What they say has effectively no meaning at all.

This isn't a question about if they're going to be stocking it or not, it's about their ability, or rather lack thereof, to aniticipate unit demand and potential sales, resulting in them not having enough for those who have pre-ordered. Yes, they're stocking. And, as they are stocking exclusively, yes, they certainly won't be missing out on one of the biggest launches this year.

The fans will though.

Now I know that CE are limited for a number of reasons, one being to differentiate between two versions and to cater to the dedicated/collector market, and there aren't always going to be enough for everyone who playes ME, then again not everyone who wants ME3 will be bothered about getting the CE - it is only for a limited demographic hence there are limited numbers produced and they are only produced once. The issue is that, proportionally GAME has understocked the units of an incredibly popular CE, whereas I expect most countries are overstocking if possible. Actually, considering that you can still buy copies in other European countries, though you'd have to deal with subs/dubs, I'd say that this is a rather obvious fact. GAME could have purchased more units for sale to make sure that their client base were happy. However, it seems that rather than run the risk of unsold units, which is unlikely to happen as they just go to store shelves, they've underbought and no-one has thought to do a stock check of Store Pre-Orders and Online Pre-Orders until a couple of weeks before release. Not only is that poor retail sense, it's also the equivalent of giving the finger to all those who were eagerly awaiting their copies come the day of release.

So, GAME can say whatever they want to, but it doesn't change the fact that they have dissappointed doubtless hundreds of customers and fans of the ME Series, and these people aren't likely to forget this in a hurry, and nor are those who may have received their copies this time but can't be certain about the next time.

[Xyalon]

Kilshrek wrote...
Like I was saying, if they can't sell ME 3 they're as good as sunk.

Although I always forget to mention, they stocked SC 5(?) for both consoles with no apparent issues, so for now I wouldn't bet against most orders being fulfilled. It's just the poor sods who're getting their pre-orders cancelled right now who are left high and dry.

Their ability to sell ME3 isn't in question. They'll have units in the stores on the shelves and these will invariably go. The point here is that GAME have screwed over a number of customers because they have under-ordered the N7, and it's these poor sods who are up in arms, or who we are up in arms on their behalf.

Of course orders are going to be fulfiled, they've bought some copies of the CE, just not enough. But the OP ordered his almost 8 months ago, that's a long time to go without realising you don't have enough units to ship out.

Personally I feel that if there was any justice then GAME would be reprimanded by the Developer and Distributor and forbidden from having exclusivity ever again.



Not sure which game you're referring to by SC 5 btw, unless you're talking about Space Channel 5 and in that case I think you may have fallen through time.....

[Kilshrek]

Soul Calibur 5.

Anyway if there were justice in the universe many wrongs would be righted, but as it is they're not. And the thing with GAME is that there is no other specialist game retailer within the UK any more, so they basically have free rein over CE exclusivity since there is no one to challenge them for it. No other retailer (that stocks games as well) is too bothered to go through the trouble to get CE deals. Unlike Australia where at least 3 different retailers stock CE's at times (including GAME ironically)

[MortalEngines]

JaegerBane wrote...
I'll defer to someone who's currently working there, they have more up to date info to mine... but it does represent a complete 180 degree change in tactics, and from a company like GAME, which refuses to change, its a little surprising.

When I was working there we'd regularly get understocked for in-store pre-orders.

It depends on your store. But it's not a 180 degree change, I'm pretty certain it's always been this way, unless your store is in a underpopulated area or where there are several GAME stores. Otherwise, store stock goes out first as it's for the reward card holders and GAME prefers them to get copies first (because there is a much larger chance they will purchuse again). 

Also you'll notice no in-store pre-orders have been cancelled - only online ones. That's because stores are told early that the stock is gone and so they stop pre-orders before they oversubscribe. 

[darkheartedmk]

once I get my CE from GAME I think I might start going to gamecentre prices are just as good

[Kilshrek]

May I just add that I also pre-ordered online at GAME only a month ago and so far that pre-order has not been cancelled.

[JaegerBane]

darkheartedmk wrote...

once I get my CE from GAME I think I might start going to gamecentre prices are just as good

As much as I dislike this issue, I take my money to whoever gives me the best offer. In this case only GAME could offer me the product I wanted, so they got the money. I'll keep doing this as long as they keep doing it.

[Renegade]

I don't often order online with Game (for good reason) and when I do it's usually for a special edition and then I go for Express Delivery, so I can track the item and guarantee I get it for release, if not early. I ordered ME3 way back in June, with the GoW3 Epic Edition and as the order came to over £100 I qualified for free Express Delivery. However, little did I know at the time it only applied for the first shipped item of the order. I only found this out the other day, so I rang Game to see if I could pay the extra £5 and change ME3's delivery method from standard to express but they told me it was not possible. Reason being, they said the only way to change delivery option would be to cancel my order and re-order but as the CE is no longer listed on the site that's not an option. I know it's not a big deal and I'm fortunate to still actually have my pre-order in place, I'm just a little worried the game is going to arrive late because the Royal Mail service in my area is terrible and I live in the North West of England; about 200 miles away from where game's are dispatched from in Basingstoke.

To anyone that has ordered with Game online in the past, with standard free UK delivery, how soon does your game usually come? As in early, on release or late?

Modifié par Harmless Pain, 25 février 2012 - 01:45 .

[AllThatJazz]

Harmless Pain wrote...

I don't often order online with Game (for good reason) and when I do it's usually for a special edition and then I go for Express Delivery, so I can track the item and guarantee I get it for release, if not early. I ordered ME3 way back in June, with the GoW3 Epic Edition and as the order came to over £100 I qualified for free Express Delivery. However, little did I know at the time it only applied for the first shipped item of the order. I only found this out the other day, so I rang Game to see if I could pay the extra £5 and change ME3's delivery method from standard to express but they told me it was not possible. Reason being, they said the only way to change delivery option would be to cancel my order and re-order but as the CE is no longer listed on the site that's not an option. I know it's not a big deal and I'm fortunate to still actually have my pre-order in place, I'm just a little worried the game is going to arrive late because the Royal Mail service in my area is terrible and I live in the North West of England; about 200 miles away from where game's are dispatched from in Basingstoke.

To anyone that has ordered with Game online in the past, with standard free UK delivery, how soon does your game usually come? As in early, on release or late?

Until last year, I would have said release date, if not the day before. But the past few games I've got from them have all been delivered on the Monday after the Friday release. You might get lucky, but don't count on it :/