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Dragon age causes my PC to instantly shut off


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#1
SomeoneStoleMyName

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First i thought it was my computer, but it ONLY happens in dragon age. And it happens just recently because ive been able to play DA:O for 20 hours+ before with no problems before.

What happens is that my PC just shuts itself off. No warning no nothing.

My PC spec is windows Vista 64 business with service pack 1.

PCU: Intel core 2 duo @ 3.00GHz  3.00GHz
RAM: 4.00GB
Graphics card is Radeon 9800gtx
Motherboard is Asus

I really cant provide anymore info...  :( it just happens and theres nothing special that seems to trigger it.

#2
AngelofDeth99

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What is your power supply? PC just powering off, is a usual sign of an inadequate psu, regardless if it only happens in DA. Do you play other games? Which ones?




#3
HulksmashThor

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Radeon 9800gtx?

#4
yabbering_yeti

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AngelofDeth99 wrote...

What is your power supply? PC just powering off, is a usual sign of an inadequate psu, regardless if it only happens in DA. Do you play other games? Which ones?


Agreed.
PSU's can degrade over time - so if it were just on the limit of being sufficient, it can tip over the edge with degradation.

BUT there is one more likely situation - an overheating can and will cause insta crashes. A fan may have worn out. Set a warning beep at certain temperature, say 70degrees C, so you can tell if its the issue.

Head in to your BIOS and go to the power section, set a warning for temperature level there too. For your GPU, download software to monitor the temperature in a similar way.

Also... 9800gtx Radeon? Has there been some sort of fusion?

Modifié par yabbering_yeti, 24 novembre 2009 - 01:56 .


#5
SomeoneStoleMyName

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heh... on the graphics card might be nvidia 9800... i just know its 9800 something ;)



Thanks for the help guys it may be the power supply then? I never knew that got weaker with time? The pc seem to be... slow lately aswell and making weird noises. How do i enter bios to set the warning? Im just a gaming geek not a computer geek ^^

#6
AngelofDeth99

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radeon 9800gtx lol no fusion, I think he just doesn't know much about pc hardware. You need to find out what sort of power supply you have, because it sounds like that is the problem. You will have to open your case, and physically look at the power unit, the specs/model/etc are usually printed on the side of it.



As for temps, that is also possible, you should run hwmonitor and run dragon age in a window so ou can watch the monitor. See what the temps are when it shuts down, you will be able to see if your pc is overheating.

#7
AngelofDeth99

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SomeoneStoleMyName wrote...

heh... on the graphics card might be nvidia 9800... i just know its 9800 something ;)

Thanks for the help guys it may be the power supply then? I never knew that got weaker with time? The pc seem to be... slow lately aswell and making weird noises. How do i enter bios to set the warning? Im just a gaming geek not a computer geek ^^


I think you are better off doing what I said, download hwmonitor, run DA in a window so you can view hwmonitor as you play the game, and just watch the temps and note what they were when it shuts down. I think its unlikely your CPU would be overheating to that extent so quickly though, and GPU overheating usually results in a game crash rather than a shutdown.

#8
SomeoneStoleMyName

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Ok my power supply is Corsair TX650w.



Ill try installing hwmonitor and run DA:O with it now.



Thanks again for helping me out i really appreciate it. Didnt expect help this fast :D

#9
AngelofDeth99

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That PSU should be more than enough, unless it is gone bad. Do you play other demanding games?

#10
Titius.Vibius

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CPU and GPU temp may be the culprit here as my rig is playing on 61 degrees celcius whenever I'm playing DAO, its too much really to play this game not excluding 100% cpu usage all the time. I will not be surprised if one of these days my gpu and cpu will melt because of too much stress coming from this game. Probably guys at EA QA were using monstrous i7 machines when doing the QA and didn't noticed at all the cpu stress being generated. Love the game though but not worth it to destroy what I've built from scratch.

#11
TallBearNC

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A program (if coded right) can tell Windows to shutdown, but this game doesn't and the people that this is happening to are not going through a normal windows shutdown proceedure. Their system just SHUTS OFF.



I'm 99.9999% sure this is an overheat problem. Usually on dual core systems because the game runs the 2 cores 100% while playing. Now this isn't the game's fault. ANY system that is built should be able to run the CPUs at MAX load 24/7/365.



So people who are having their machines just SHUT OFF need to do one or more things:



1) Shut down any and all overclocking

2) Clean out all the fans, grills, heat syncs, air pathways of dust, lint, and hair



If both of the above doesn't work, then whomever built your system (be it home built, dell, hp, etc) built it with a CRAP cooling system



There is one last possibility... the game is demanding.. and 100% cpu and HEAVY GPU.. heavy ram use, etc draws a lot of power.. if a computer has an improper power supply, it can also JUST SHUT OFF also

#12
AngelofDeth99

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Umm, DA is not going to destroy anything compared to any other game unless you have inadequate cooling. 61 degrees is not very hot either, if you are talking about GPU, even CPU that is not in any danger area.

#13
TallBearNC

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An ATIs 9800's thermal shutdown doesn't happen till around 100-120c. GPUs are allowed and can get VERY hot before shutting down. However a GPU shutdown 99% of the time will NOT shutdown your computer. The screen will usually go black and the computer will just LOCK. Although most nvidia and ATI cards will start to speed up the GPUs fan and lower the clock speeds long before this happens.

For the computer to just SHUT OFF that requires a CPU thermal overheat.... and most intel chips will shut down (depening on the chip) sometime between 70 to 80c. A core 2 duos thermal shut down is right around 74c I think.

Unfortunately most desktops (unlike laptops) won't speed of the case and CPU fans automatically. Mine didn't until I got nvidia's new utilities and programmed my various fans to speed up as needed.. CPU as the CPU heats.. case fan as the north and south bridges heat and GPU fans as they heat

Modifié par TallBearNC, 24 novembre 2009 - 02:36 .


#14
TallBearNC

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AngelofDeth99 wrote...

Umm, DA is not going to destroy anything compared to any other game unless you have inadequate cooling. 61 degrees is not very hot either, if you are talking about GPU, even CPU that is not in any danger area.


Actually a Core 2 Quad's max listed safe operating temp is about 67c. So 61c for a core 2 quad is HOT and a core 2 quad will thermal shutdown at about 70c. Intel dual cores have about a 74. Even under 100% load, none of these CPUs should be going over 55-60c

#15
TallBearNC

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Titius.Vibius wrote...

CPU and GPU temp may be the culprit here as my rig is playing on 61 degrees celcius whenever I'm playing DAO, its too much really to play this game not excluding 100% cpu usage all the time. I will not be surprised if one of these days my gpu and cpu will melt because of too much stress coming from this game. Probably guys at EA QA were using monstrous i7 machines when doing the QA and didn't noticed at all the cpu stress being generated. Love the game though but not worth it to destroy what I've built from scratch.


If you built that box from scratch and you're seeing 61c cpu temps you lack proper cpu cooling. That's not DAOs fault for making a high powered game. That's your fault for not properly cooling your box. A bigger, faster fan or water cooling should solve y our heat issues.

#16
SomeoneStoleMyName

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http://s305.photobuc...nagerunning.jpg

http://s305.photobuc...agerunning2.jpg

Not sure what to look for, the first pic is no games running. (despite the title) the 2. pic is with dragon age running. Any clues?

Edit: Core0 and core1 at 97 and 93 degrees is bad i take it? ::(

Modifié par SomeoneStoleMyName, 24 novembre 2009 - 02:48 .


#17
AngelofDeth99

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Assuming that is accurate, your CPU is WAY too hot... almost 100 degrees in the second pic. You might want to open your case and check the fan is working, blowing some compressed air in the fan and underneath wouldn't hurt. Was this a prebuilt system? Its possible that the heat sink might not be installed properly as well.

#18
SomeoneStoleMyName

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AngelofDeth99 wrote...

Assuming that is accurate, your CPU is WAY too hot... almost 100 degrees in the second pic. You might want to open your case and check the fan is working, blowing some compressed air in the fan and underneath wouldn't hurt. Was this a prebuilt system? Its possible that the heat sink might not be installed properly as well.


Not sure if itll help much but taking pictures of the poor things insides now. My poor baby /cry

#19
Titius.Vibius

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TallBearNC wrote...

Titius.Vibius wrote...

CPU and GPU temp may be the culprit here as my rig is playing on 61 degrees celcius whenever I'm playing DAO, its too much really to play this game not excluding 100% cpu usage all the time. I will not be surprised if one of these days my gpu and cpu will melt because of too much stress coming from this game. Probably guys at EA QA were using monstrous i7 machines when doing the QA and didn't noticed at all the cpu stress being generated. Love the game though but not worth it to destroy what I've built from scratch.


If you built that box from scratch and you're seeing 61c cpu temps you lack proper cpu cooling. That's not DAOs fault for making a high powered game. That's your fault for not properly cooling your box. A bigger, faster fan or water cooling should solve y our heat issues.


Yup its my fault actually for not properly cooling it but suffice to say this is the only game that I have at the moment that really pushes the limits of my rig. Crysis is okay, Far Cry 2 is okay, Fallout 3 is okay, NWN1&2 okay, Mass Effect Okay, I'm just saying that perhaps a form of patch can optimize the game further so as not to affect a lot of people.

#20
Titius.Vibius

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SomeoneStoleMyName wrote...

http://s305.photobuc...nagerunning.jpg

http://s305.photobuc...agerunning2.jpg

Not sure what to look for, the first pic is no games running. (despite the title) the 2. pic is with dragon age running. Any clues?

Edit: Core0 and core1 at 97 and 93 degrees is bad i take it? ::(


WTH! 96 degrees celcius? Your rig is even worst than mine. Are you using passive cooler on your cpu?

#21
SomeoneStoleMyName

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http://s305.photobuc...nt=HPIM1089.jpg



http://s305.photobuc...nt=HPIM1090.jpg



Is there anything seriously wrong at first sight here?



Ive been playing games for over a year with no problems, some requireing atleast as much resources as DA:O id imagine. And ive played DA:O for ALOT before this all happened.

#22
SomeoneStoleMyName

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Titius.Vibius wrote...

SomeoneStoleMyName wrote...

http://s305.photobuc...nagerunning.jpg

http://s305.photobuc...agerunning2.jpg

Not sure what to look for, the first pic is no games running. (despite the title) the 2. pic is with dragon age running. Any clues?

Edit: Core0 and core1 at 97 and 93 degrees is bad i take it? ::(


WTH! 96 degrees celcius? Your rig is even worst than mine. Are you using passive cooler on your cpu?


Passive what? im a noob when it comes to maintaining pcs. As i just use them for gaming. Do i have to buy a fridge to put my PC in to save it? 

#23
Titius.Vibius

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Is your cpu using that thing that spins like a fan over the cpu processor? Of just a big pile of metal fins?

#24
TallBearNC

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SomeoneStoleMyName wrote...

http://s305.photobuc...nagerunning.jpg

http://s305.photobuc...agerunning2.jpg

Not sure what to look for, the first pic is no games running. (despite the title) the 2. pic is with dragon age running. Any clues?

Edit: Core0 and core1 at 97 and 93 degrees is bad i take it? ::(


those are WAYYYYYYYYYYYYYYYYYYYYY to hot.. no wonder why your system just shuts off...

clean out all the dust and gunk from your fans, grills, and heat syncs.. if you have an nforce motherboard get nvidias controls and crank the fan speeds up.  unfortuantely this isn't DA's fault.. you just happened to finally find a game high powered enough to cause you heat issues because you have a cooling issue ;(

#25
SomeoneStoleMyName

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Well theres lots of fans in it and theire all spinning. But as i said it never happened before. Any ideas on how to cool it more? Water cooling and all that sounds very expensive and hard to do? O.o