34 réponses à ce sujet

[FreyarS]

A lot of people seem to be having a panic attack that their particular service isn't honoring a pre-load or anything like that.  It just seems a little funny that there is so much panic over it when in the end there's not much of a difference.

The intent of a pre-load is simple.  Spread out the need for high bandwidth use over a couple of days to prevent the tubes from clogging.  While more prevelant for Steam, it is simply the idea that you can download an encrypted version (or incomplete) of the game, and finish it day of, thus rather than downloading 20GB day of, you may only need to download a tiny fraction.

I hear arguments of "I paid for a pre-load!" floating around and I have to ask those people, did you pay a premium for the promise of a pre-load?  As far as I am aware, you pay the cost of the game, and in some cases (again, more often with Steam) you can save five bucks in the process.

In the end, just relax, and understand what the purpose of the pre-load is.  It won't kill you either way, and those that are rushing over to Steam because Direct2Drive is late or failing to honor their pre-load offer will be in for a surprise when Steam releases DOA later in the day rather than at midnight.

[childofbhaal]

There was (is) an 84 page full on war about 1 minute worth of NPC interaction, in a 60 to 100 hour game, on the old forums.

People will kick up a storm about ANYTHING.

Modifié par childofbhaal, 01 novembre 2009 - 11:07 .

[Kesica]

I think its just human nature, most people want to be first. Anyways its not our money and those people have every right to do as they please.

[FreyarS]

Kesica wrote...

I think its just human nature, most people want to be first. Anyways its not our money and those people have every right to do as they please.

I don't think it's a case of "I want to be first", more that they somehow will not enjoy the game by not having encrypted files on their disc.

[Malvicus]

The intent of pre-load is to stretch heart muscle to preferably an optimum length so as to provide the necessary force to eject blood into the ventricles. Oh wait... mis-post.

[FreyarS]

AnrimGrimdawn wrote...

Okay. I want a preload because it will EASILY take more than a day to download. Option 1 AND option two both say YES THEY CAN. If I take option 1 I get my game on time, option two, I wait 2 days longer.

Doesnt that make sense to you?!

At 200KB/s (base ten), it would take 29 hours to download the game.  Most people are up with 1MB/s these days which drops it down even further.

A pre-load is just that, a pre-load and getting even some is better than none I suppose.  Anrim, I have to ask what is "getting your game on time"? I can absolutely garuntee people will complain on the Steam forums that DOA wasn't released at Midnight, or during the morning.

You said you were tired of hearing Steam users claiming their preloads were done, well what exactly can they do with the data right now? Nothing.

[RedShft]

It doesn't matter if you pay for the pre-load or not. It matters if the service provider (d2d) promised the pre-load to start at a certain time. In this case, there is more than enough justification to be annoyed that the company did NOT come through on their promise. It is true that the pre-load will eventually start but a company really shouldn't promise something in a situation where it might not happen.



Have you ever noticed how game developers don't speak about the game until a certain point? This is the same issue. If the developer says their game will contain elves, it is in essence a promise, even if it wasn't said in that fashion. Consumers will see it in that fashion, as a promise. If the developer then announces later that there aren't any elves, or if the game is released without elves, the consumers will be pissed, especially the ones who bought the game for elves.



Consumers have every right to be mad about a promise that was never delivered upon.

[FreyarS]

Consumers have every right to be mad about a promise that was never delivered upon.

While I can see that point I can't help but counter with: "What does a delayed pre-load actually change?"

[SatoChan]

a thread complaining about ppl who are complaining this will definitely get somewhere.

[gewthenKartoga]

Already did steam preload and it took about 6-7 hours... not really a day.

[childofbhaal]

RedShft wrote...

It doesn't matter if you pay for the pre-load or not. It matters if the service provider (d2d) promised the pre-load to start at a certain time. In this case, there is more than enough justification to be annoyed that the company did NOT come through on their promise. It is true that the pre-load will eventually start but a company really shouldn't promise something in a situation where it might not happen.

Have you ever noticed how game developers don't speak about the game until a certain point? This is the same issue. If the developer says their game will contain elves, it is in essence a promise, even if it wasn't said in that fashion. Consumers will see it in that fashion, as a promise. If the developer then announces later that there aren't any elves, or if the game is released without elves, the consumers will be pissed, especially the ones who bought the game for elves.

Consumers have every right to be mad about a promise that was never delivered upon.

The problem here is that those being hysterical are essentially putting words in they service or developers mouth.
The chances are D2D is having technical difficulties. That is the most likely case and reason would dictate that this is what one would assume.

However: D2D has suddenly been accused of lying, of swindling, of being an unethical buiness, everything short of being a blight on humanity. Of what is most likely technical difficulties. That is a rediculous, irrantional leap.

And on the issues of developer feature outlines:please. That fault lies SOLELY in the fans of the game. Games change as they are being developed. Or time runs out. Whatever. Any one who is create a product is not promising bupkiss untill they put it in a "box" and sell it to your for money saying "this is what is in this box."

And before you try to ring around that one in response to the first comment: D2D promised tey were selling you Dragon Age. The Pre-Order, and the sale, pre-dates the Pre-load. By quite a while.

[tzeraph1]

Double post due to sloooooooooooooow forum...

Modifié par tzeraph1, 02 novembre 2009 - 12:00 .

[tzeraph1]

RedShft wrote...

Have you ever noticed how game developers don't speak about the game until a certain point? This is the same issue. If the developer says their game will contain elves, it is in essence a promise, even if it wasn't said in that fashion. Consumers will see it in that fashion, as a promise. If the developer then announces later that there aren't any elves, or if the game is released without elves, the consumers will be pissed, especially the ones who bought the game for elves.

Consumers have every right to be mad about a promise that was never delivered upon.

Yep, on the other hand, perhaps we as consmers shouldnt make a hen out of a feather, and perhaps we need to understand that there is flaws in technology as well as in the human factor. Everything cant be perfect all the time.

[T7nowhere]

I got my Pre-load off EA. Took about an hour to download the 8GB. Now there is this great timer taunting me about taking the 4th off instead of the third.



I didn't know about this pre-load thing so I expected to be downloading the game all day and figured why not work instead of watching it download.



I think pre-loading is a great Idea as I have had issues downloading other games the day of release and often have to wait up to 5-6 hours to play the game. So for all those people that are upset about their pre-load not starting have the right to be upset. We all know that the game will not be unlocked until the 3rd but if you can save many hours waiting for the download and know that when the game is unlocked it will only take another 30-40 minutes before you can play then all the better.



So yes I have 8gb of data on my HD that is useless until the 3rd but atleast I can read the manual.



btw is D2D really releasing the game at midnight Nov 3? The counter on the EADM shows the game will be unlocked around 10am on the 3rd so I find it hard to believe that D2D would be able to release the game before EA.

[T7nowhere]

oops

Modifié par T7nowhere, 02 novembre 2009 - 12:01 .

[T7nowhere]

oops

Modifié par T7nowhere, 01 novembre 2009 - 11:59 .

[tzeraph1]

So Sloooooooow forum right now...

[OctopusRush]

The act can be completely useless but not performing it after promising it is still false advertisement.

If your local gamestore promises that the manager will do The Robot each time a copy is bought and fails to perform the deed then the customer has every right to be enraged.

I'm an impuslive, impatient person when it comes to buying games and Steam answers my needs. Its all about supply and demand, not logic.

Modifié par OctopusRush, 02 novembre 2009 - 12:24 .

[tzeraph1]

I would be thankfull if my gamestore manager didnt do the robot Seriously though, I understand the frustation, but on the other hand, dont you think the employees that are trying to fix the situation are also frustrated? I mean, sure, they made a promise, but as I said before, all promises can't be kept due to faults in technology or the human factor. From my point of view, this is how it works. Talk about sueing someone for how the world works seem a little bit... rough.

Modifié par tzeraph1, 02 novembre 2009 - 12:34 .

[OctopusRush]

Failure is failure - I agree that foaming at the mouth and threatening to sue is ridiculously over the top, but a customer that has been let down has all the rights in the world to express his thoughts on the event and to take his business elsewhere.

As to me, Steam held their part of the deal and so I am glad I have chosen them and will trust them with my money in the future.

Modifié par OctopusRush, 02 novembre 2009 - 12:47 .

[Sim Guy]

You drop the ball, you loose the prize. Quit with the bleeding hearts stories about how D2D staff feel bad. I have an email box. I did not get a "we're sorry for troubling you with our service issues". Had there been a note, forgiveness would be granted.



Instead, typical customer service ... "we have your money already so shut up, grab the desk edge and bend over" ...



It never ceases to amaze me the level of customer service tolerated these days and the fact that so many folks rush to the defense of the company failing to provide ...

[AngelofDeth99]

FreyarS wrote...

AnrimGrimdawn wrote...

Okay. I want a preload because it will EASILY take more than a day to download. Option 1 AND option two both say YES THEY CAN. If I take option 1 I get my game on time, option two, I wait 2 days longer.

Doesnt that make sense to you?!

At 200KB/s (base ten), it would take 29 hours to download the game.  Most people are up with 1MB/s these days which drops it down even further.

I seriously doubt 10mbit second is majority of connections, even many cable users don't have that bandwidth... I am on a lowly 1.5mbit second, that is less than your proposed 200KB/sec that everyone has... It takes around 12 hours just to get something of a standard dvd size.

[FreyarS]

It never ceases to amaze me the level of customer service tolerated these days and the fact that so many folks rush to the defense of the company failing to provide ...

It's simply because a pre-order option is an EXTRA service and not a requirement.



As fara s the 1.5mbit/s connection, I think the question would be: "Is digital distribution right for you?"