7 réponses à ce sujet

[Stardozen]

I'm having Issues not sure if its Origin or the demo, but each time I click play on the demo I get to the main menu of mass effect 3. However it tells me that EA Origin is no longer running and then closes. I'm worried, because if the Demo doesn't work for me and I pre-ordered Mass effect 3 collecters Edition for the PC Months ago and If I have the same issue for the full game I'm just gonna be angry.

[Joe Hegarty]

Stardozen wrote...

I'm having Issues not sure if its Origin or the demo, but each time I click play on the demo I get to the main menu of mass effect 3. However it tells me that EA Origin is no longer running and then closes. I'm worried, because if the Demo doesn't work for me and I pre-ordered Mass effect 3 collecters Edition for the PC Months ago and If I have the same issue for the full game I'm just gonna be angry.

Hi,

Sorry to hear you are having problems.

I just want to confirm a few things first.:
1) Can you confirm you are launching the demo directly via Origin
2) Can you also confirm that Origin is actually still running when you get into ME3 (and that you don't close it).

If you are still experiencing the issue can you provide me with:
1) Your OS (Windows 7 x64 etc)
2) Your Graphics Card (Nvidia 580 GTX etc)
3) The version of Origin you are running. Select the Gear Icon in Origin and then select "About". My version is "8.4.1.210" for instance.

Thanks!

Modifié par JoeHegarty, 14 février 2012 - 07:34 .

[Joe Hegarty]

Stardozen wrote...

well It Origin seems to turn off exactly when I go into Mass effect 3 demo

Ok, would you be able to provide the rest of the information requested in my last post? That way, we can have some people here at BioWare try and reproduce your problem. 

Thanks!

[Joe Hegarty]

Thanks for the information. I'll pass this on to our QA team so they can take a look.
Please post again if you find a workaround or solution, as that information will be helpful for tracking down the root cause.

[Joe Hegarty]

If you are seeing this, please provide as much information as you can about your machine and setup.
Also do you have the Origin Overlay Enabled (Gear Icon -> Settings -> In Game -> Enable Origin in Game)? Does disabling it make any difference?

Thanks All. 

Modifié par JoeHegarty, 14 février 2012 - 08:45 .

[Joe Hegarty]

Hi Folks,

Please send an email to OriginLogs@ea.com with your Origin log files attached along with a description of the problem you’re experiencing and your Origin ID.

The names of the Origin log files are “Client_log.html” and “ORIGIN_Core_Log.html” and are located either in C:\\ProgramData\\Origin\\Logs (Windows 7) or C:\\Documents and Settings\\All Users\\Application data\\Origin\\logs (Windows XP). Please note that the directories are hidden in Windows by default.

Please be sure to include your Origin ID (Email) so they can investigate properly.

We're working very hard to resolve this problem and if you could follow those steps it would be helpful.

Modifié par JoeHegarty, 14 février 2012 - 10:14 .

[Joe Hegarty]

Hi All,

The Origin team has identified an issue for users who have an NVIDIA nForce Chipset. Origin will close when the ME3 demo is launched.
It appears in this case the problem is being caused by an old driver.

You can get the latest ForceWare drivers here.

Hope that helps!

Modifié par JoeHegarty, 15 février 2012 - 10:37 .

[Joe Hegarty]

Hi Guys,

In some cases problems that you are experiencing may have been solved in pre-release versions of Origin which are not yet pushed out to everyone.

If you are still experiencing issues you can try opting in to the Origin pre-release programme to get the very latest version.

1) Launch Origin.
1) Select the Gear Icon and click "Settings"
3) On the "General" tab scroll down and select “Update to the pre-release version if available”.
4) Re-launch Origin and you will be prompted to update to the pre-release build.

A screenshot here.

Hope that helps some of you out!

Modifié par JoeHegarty, 24 février 2012 - 06:40 .