1059 réponses à ce sujet

[Echidnalexx]

when did they say "we are working on PS3 stability" and where?

[Zambayoshi]

Echidnalexx wrote...

when did they say "we are working on PS3 stability" and where?

It was confirmed to me in PM. The author didn't want to be quoted in the forums though. Likewise, no timeline or confirmation on what exactly is meant by 'PS3 stability'.

[Valkyre4]

2 months of "investigations" and going strong...!!

[Valkyre4]

Zambayoshi wrote...

Echidnalexx wrote...

when did they say "we are working on PS3 stability" and where?

It was confirmed to me in PM. The author didn't want to be quoted in the forums though. Likewise, no timeline or confirmation on what exactly is meant by 'PS3 stability'.

It probably meant: "have fun waiting 6 months were nothing at all happens to the point you are just not in the mood to even bother about it anymore, so we can be in the clear".

Modifié par Valkyre4, 12 avril 2012 - 08:35 .

[Donotcharge]

i hv problem
my framerate ****s in mp when there is enemy. this is unplayable, husk grab me and it stay on my face like 30 second n' then i **** brick.
this started an hour ago.
my internet is fine. i can play team fortress on pc.
sorry for **** anglaise.

[unworthyBOZO]

38 pages and only one response bioware really cares about us PS3 users.

[starscreamerx31]

The only thing keeping me going is the belief that BioWare is just taking there time to do this right. I will be mad if there is a patch released that dorsnt fix this issue. I agree installing ge date to run from the hdd then streaming from the disk would help wonders. I wouldnt mind if they did that now as a temp fix.

[Fbh]

Now I finally see why nothing has been done.... people are idiots.

I was talking about the framerate issues of ME3 on Ps3 in the kotaku comment and there was a lot of people telling me how the game run "prefectly" and how the framerate was "flawless". Which obviously wasn't the case because as we all know, consoles are all built the same so It's not as if the people on this thread (plus the people at digital foundry plus the people at lens of thruth) had slower consoles.

Seems like the stupid love for a consoles is blinding people into seeing everything about it as perfect. Seems like it's easier to pretend that the framerate is "flawless" than comming here and demanding that EA and bioware give is a product with quality level we deserve, the quality level we where promised and the quality level we payed 60 bucks for. But oh no, they can't... that would be admiting the ps3 isn't perfect in every single way.

Modifié par Fbh, 12 avril 2012 - 10:18 .

[Dickard]

Valkyre4 wrote...

Zambayoshi wrote...

Echidnalexx wrote...

when did they say "we are working on PS3 stability" and where?

It was confirmed to me in PM. The author didn't want to be quoted in the forums though. Likewise, no timeline or confirmation on what exactly is meant by 'PS3 stability'.

It probably meant: "have fun waiting 6 months were nothing at all happens to the point you are just not in the mood to even bother about it anymore, so we can be in the clear".

My thoughts exactly. <_<

[Zambayoshi]

Dickard wrote...

Valkyre4 wrote...

Zambayoshi wrote...

Echidnalexx wrote...

when did they say "we are working on PS3 stability" and where?

It was confirmed to me in PM. The author didn't want to be quoted in the forums though. Likewise, no timeline or confirmation on what exactly is meant by 'PS3 stability'.

It probably meant: "have fun waiting 6 months were nothing at all happens to the point you are just not in the mood to even bother about it anymore, so we can be in the clear".

My thoughts exactly. <_<

I'm pretty confident I've got a good couple of months of complaining left in me at least. I have yet to finish my first playthrough (not even insanity), and will do at least an insanity playthrough and a male shep playthrough for alternate love interest. All that will be done while playing MP, which I love. I've been playing for 35 days and am nowhere near feeling bored with the game.

So, I guess I'll be on the forums hassling Bioware for some time to come!

[DDMM]

Just Throw in ME3 first time in 2 week, installed patch, first sign of trouble, made jumps beetween Relays, allways some small Hiccup at the start, got to the Citadel, on each level of the Citadel, some jumps between movements, on the level Docks: Holding Area, tried to move, but each step took Shepard 2-3 Sec.

[Cjail]

This thread has 936 posts but just one answer from BWare.

Modifié par Cjail, 13 avril 2012 - 05:23 .

[Battlepope190]

Cjail wrote...

This thread has 936 posts but just one answer from BWare.

That is VERY telling. Shows just how much effort Bioware is putting into fixing our version of the game in my eyes.

[Mycrosys]

Zambayoshi wrote...


I'm pretty confident I've got a good couple of months of complaining left in me at least. I have yet to finish my first playthrough (not even insanity), and will do at least an insanity playthrough and a male shep playthrough for alternate love interest. All that will be done while playing MP, which I love. I've been playing for 35 days and am nowhere near feeling bored with the game.

So, I guess I'll be on the forums hassling Bioware for some time to come!

Well, I don't have the time, not to mention that if I had the time, I could just buy it in a couple of months and probably pay 40-50% less than on release day. However, for me 16 fps means being unable to play the game at all. On another note, those "I got PMed" don't count for anything. This may sound a bit paranoid, but for all we know, you could be working for Bioware and post here to pacify the situation.

No offense, but they either admit Problems or they don't. And so far there's been no official Statement. A simple "we are aware of it and working on a fix", would be so easy, but what if it cannot be fixed?

Would they need to recall the PS3 version and refund Players? I can only assume there are some legal issues with actually admitting the problems. Otherwise I do not see any reason why you should not admit it - it makes managing the community a lot easier if you communicate with them ...

Oh well .. lucky for me, I got a full refund from my retailer. I won't need to bother with the PS3 version of the game again until problems are fixed or I grow tired of waiting and just buy it on xbox 360 or PC.

[Zambayoshi]

The longer this goes on the more money EA is going to lose from disgruntled PS3 players. Is that worth fixing the problem? Maybe... maybe...

[Mycrosys]

Just came back from another chat with someone of the EA Chat Support team. He wanted me to post the chat on the Forums as well. I know, that normally Support does not want chats posted, so I asked him if it is fine and he allowed me to make this chat public. So here it is - don't know if it helps anyone - there's a lot about general CS in there, but the last part may be interesting. I will keep you updated if there's any progress.

Please wait while we set up your chat session with Jitender.
You are now ready to chat with Jitender.
Jitender: Hello
you: Hello!
Jitender: How are you?
you: Feeling healthy, but that is not the issue here.
you: Are you the Supervisor/Superior/Teamleader I requested to talk to?
Jitender: I can understand your feelings as I have been briefed about your issue.
Jitender: Yes, I am a Teamleader.
Jitender: You know about the structures at support centers.
you: Yes, I am working in Customer Support.
Jitender: Okay. That's great.
you: So I can understand and emphasize some of the issues you may be facing.
Jitender: I have very happy to chat with you.
you: However, I also understand, that what I have been receiving from you, can not be considered "good customer support".
Jitender: I would appreciate if you please let me know, how may I help you?
Jitender: And I am very sorry for the inconvenience caused to you.
you: There have been 2 issues escalated and I think 30 days of time are quite a lot of time to solve this problem.
you: As a customer I want to play the game - yet i cannot due to issues.
you: I am honest - this is the first issue that I ever had with a console game.
you: And this is a gamebreaker - I am unable to play the game like this.
you: So after 30 days and contacting the support several times - I am still unable to do so.
Jitender: I totally agree with you. Anyone can feel the way you are feeling after such experience.
you: So how is this good customer support if you tell me to just wait even longer.
Jitender: Actually, I believe we have applied all the troubleshooting steps from our end to resolve your issue. As we don't have any further instructions to help you, that's why your issue had been escalated.
Jitender: Now, on occasions, we come across such technical issues, for which the support centers won't find any solution.
you: Escalate to which location? Bioware directly? Some higher tiered technician?
Jitender: Hence, it becomes difficult for us, which I believe you can understand.
you: Sure, but even then issues shouldn't take 30 days.
Jitender: No, we escalate, the issues to our senior support team.
Jitender: They look into the issue and then get in touch with the customers via emails.
you: So it's basically a higher tier of support. You filter out the easy cases then move the more complicated ones to a higher tier.
Jitender: Yes, very much like this. 
you: I take it you probably have some kind of queue of escalated issues you can look into. I have been told repeatedly "this week" "soon" "within the next 7 days". So tell me - if you look into that escalation queue, when do you think my issue will be adressed.
Jitender: Actually, when we escalate the issue, then it goes to the queue of senior support, and we are unable to check the status, of the incidents from our end.  
you: But you should probably - even if things are changing on a daily basis - have a rough estimate of an ETA for a response.
Jitender: As far as I know, the senior support gets in touch with customers and try their level best to resolve their issues.
Jitender: For the last few weeks, we have got lot of contacts, due to that we have big backlog, and that's why the escalated issues were taking about 12 to 15 days of time. 
Jitender: Haven't you got any response so far?
you: Nope.
Jitender: I mean, you have not received any email, even a confirmation email that your request has been received and we are looking into it.
you: Only the response in the issue itself, that it was escalated - no response so far - i was only told for 4 weeks, that it was escalated
you: I think the first issue was opened around the 13-16 march and then escalated
you: I only was told by the customer support agent that they would escalate it
you: after that i received an email "hey we haven't heard in a while, we will close the issue in 4 days!"
you: and then when i wrote "errrh, not resolved yet" i got a response "it's been escalated already, we will contact you within 7 days" - that was 8 days ago
you: i even got the mail with "we haven't heard for a while" even though i was contacting support each week and asking for updates
Jitender: Let me escalate this from my end. Apart from escalating it, I'll even send and email to the senior advisor at senior support team.
you: It is normally not my responsibility to contact you, but yours to contact me - yet the responses have been poort
you: Sounds good. I hope that helps.
Jitender: With that I believe you would get quick response and most probably your issue would get resolved. 
you: Well, I don't think it can be resolved on customer support ends, but ... sure.
you: Have you actually played Mass effect 3 on the PS3?
Jitender: I would appreciate if you could brief me about your issue. I am going to write that brief description as a note to the senior support.
Jitender: And please provide me your phone number also. Might be our senior support get in touch with you via phone. However, I am not sure whether they would call the customers of *country removed* or not.
you: Calling me wouldn't be a good idea due to my working hours.
you: Emailing is fine.
Jitender: Okay.
you: So, you want a summary of the issue I am facing?
Jitender: Then please provide me a brief description of your issue, which would help me in completing the notes section.
Jitender: As you are into customer support, hence I can get help from you as well.
you: Alright - just so you know - I have played the game on all plattforms.
you: PS3, XBOX 360 and PC
you: for xbox and pc only the demo
you: mass effect 1 on xbox and pc, me 2 on xbox, pc and ps3
you: mass effect 3 on xbox is capped to 30 fps but looks very smooth - no fps issues, it is the same with pc at 60 fps
you: the ps3 version - the one i ordered however, as well as the ps3 demo, run with 10-20ish fps
you: This is not an issue that only I face - it is very much possible that it is a bug in the game
you: http://social.biowar...index/9280971/1
you: a 38 page thread in the forums with customers reporting this issue
you: http://www.eurogamer...-ps3-fps-issues
you: http://kotaku.com/58...s-some-problems
you: I guess kotaku should be known as one of the bigger gaming sites
you: It's an issue that is known within the PS3 community
you: Additionally to the poor PS3 performance, there are crashes that appear in both single and multiplayer occassionally
you: single player it can take up to 6-7 hours but can be as soon as 2 hours as far as i could see
you: multiplayer i had several freezes after only 20 minutes
you: the whole ps3 needs to reboot and the file system is corrupted afterwards and needs to be rebuild
you: Here's the thing. There's no aknowledgement of the problems from EA/Bioware yet.
you: Even though major gaming sites reported it and there's a big thread in the bioware forums.
Jitender: Okay.
you: So it's either a setting everyone needs to change on their ps3
you: or it is simply a bad port
you: The issue is only on the PS3.
you: Both XBOX and PC run fine - at least the demos did.
Jitender: Alright.
Jitender: Thanks for this thorough description.
Jitender: I will take a note of this and send to to the senior support advisor.
you: I guess most of this is already known. Thing is, if it keeps that way, I need to play the game on another plattform.
Jitender: Okay.
you: If there's a patch in the making that resolves it, that would be another story.
you: But I need to know.
Jitender: I would like to tell you that if this is already know then our developers must be working on it and trying to find out some solution.
you: Then they should make a public statement.
you: Or at least let someone from the Mods post in the Forum thread, that they are working on a fix.
Jitender: I would appreciate you to please post all this on the forum also. 
you: So you're allowing me to make this Chat Public?
Jitender: Forums are often visited by the developers and they get lot of information from there.
Jitender: It is your wish. However, I would appreciate if you post your views on the forum and add your contact for more information. 

This is basically it. I am not giving up till we get something solid! I want to mention again, that I got the permission to post this here from the EA Support Agent/Teamleader and am only doing it because he wanted me to post this.

Kind regards,
Mycrosys

Modifié par Mycrosys, 16 avril 2012 - 10:45 .

[tardis_type_40]

I'm about 26 hours into the game now, and the framerate hasn't gotten too terrible. There are spots where it could certainly be better, but I've had nowhere near the trouble I was expecting from reading this thread. I've never had the game drop down in such a way that Shepard moves a couple of steps every couple of seconds, although I know it's happening because I've seen footage of it.

At the moment, I'd say the game is running with about the same framerate as Mass Effect 2: there are times when it chugs (especially in cut scenes) but it hasn't rendered the game unplayable.

I hope they sort it out with the next patch, but somehow I doubt it. One would think an optional install would help, but who knows.

[starscreamerx31]

Alot of us have reported an issue BioWare give us a response already

[Zambayoshi]

Come on Bioware! This issue is not going away.

[Valkyre4]

"We want you to know we are aware of the issue and we are investigating it. Thanks for bringing it to our attention."

2 months later translation:

"We want you to know we are aware of the issue, we just dont give a damn... trololol!"

[Cjail]

We will never get this fixed.

[Zambayoshi]

I was getting framerate issues on the bleeding galaxy map last night!

[Echidnalexx]

come on guys, why are you posting chat logs from EA support? they are outsourced workers in third world countries that have nothing to do with the developers patching the game